Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a really impressive device especoally this itteration being literally their first . The steam deck still has its place and so does this . You cant go wrong with either, I have both .
I would recommend this to a friend - Cons mentioned:Battery life
Great product
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product, tends to die a little fast so dock or keeping it plugged in is recommend depending on game usage!
I would recommend this to a friend - Pros mentioned:Overall performance
Superb device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little thing! Its so powerful yet so small and allows me to play my games i love away from home and the 1080p display makes for a great resolution at a small size!
I would recommend this to a friend On the fence
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then steam deck hard ware but steam iOS feels smoother. Windows 11 not meant for these kinds of devices. Get a lot of lag and new 319 ally bios reduced performance by 22%. Need better software support and it would be amazing. Only time will tell if asus can get there act together
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Monkeyman,
We do understand your disappointment with the product and the inconvenience this may have caused.
Games runs smoother in Windows 11 just ensure it is up to date and drivers, as well are current. BIOS version 319 was released to optimized system stability and performance, if you are experiencing issues, please verify the game settings and system is up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Portability
New fav toy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing play it on the go as a handheld and at home I dock it, use M&K with a monitor using it more than my consoles now, would definitely recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Best investment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, worth every penny. Will definitely recommend this to my friends.
I would recommend this to a friend - Pros mentioned:Overall performance
Purchased over the Steam Deck and very satisfied!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a huge gamer, either console or PC. There are a few games that I do like to play and this runs them well. I am extremely satisfied with my purchase.
I would recommend this to a friend - Cons mentioned:Battery life
Great but needs improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade battery life and the grips for more comfortable gaming experience and it would be 5 stars for this day and age easily. I dont feel like I should be constantly plugged in an outlet to play a (portable) pc. I already have a ps5 so if this doesnt get at least 2.5 hours of battery life in the future I probably wouldnt be willing to upgrade
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moetech,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0421" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Overall performance
Great device!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is everything you need in a handheld. This handheld runs so many typed of games from Windows to Steam to remote play (PS5). The game pass from xbox, makes it an excellent system
I would recommend this to a friend - Pros mentioned:Overall performance
Wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes yes yes best thing I put in my hands. Do not regret at full price
I would recommend this to a friend - Pros mentioned:Portability
finally a gamer's dream come true
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.simply awesome and super easy to use. i use a belkin usb-c hub to provide power to the unit and add a mouse/keyboard and hook it to a big monitor/tv. i also use a regular xbox controller.
I would recommend this to a friend - Cons mentioned:Battery life
battery sucls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a great product but the battery performance sucks, gotta be honest but this is the only thing holding it back
No, I would not recommend this to a friend - Pros mentioned:Portability
Excellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a really good small portable computer to playing games on.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing! I love it! Use it everyday.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I game so much more now! Nothing like gaming during a lunch break and resetting my mind for the 2nd half of the day.
I would recommend this to a friend - Cons mentioned:Battery life
Not worth the high price of entry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery and operating system leave a lot to be desired. The convenience of not having to deal with Steam OS wasnt enough to make up for how clunky W11 is on mobile, and the controller layout is not great (no track pads and offset sticks are both negatives)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Noblewolf,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0521" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Game compatibility
Jrpg lover’s best handheld choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rog ally Z1E is terrific for playing some jrpg games, I played over 80 hours of persona 5 royal on this device in two weeks. Definitely a worthy buy!
I would recommend this to a friend - Cons mentioned:Battery life
Good start
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product poor battery life, would love to get at least more than 45 minutes of play without having to charge it
I would recommend this to a friend - Pros mentioned:Overall performance
Rog ally is a laptop gamers dream.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a hand-held counsel then this isn't it. If you want a hand-held pc then you love it. It has common pc issue youll have to problem solve but gaming in bed/couch is awesome.
I would recommend this to a friend - Pros mentioned:Overall performance
Solid Handheld
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld for sports games, not so great for shooting. Takes sometime to setup
I would recommend this to a friend - Pros mentioned:Overall performance
Best thing since sliced bread
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't regret this purchase even when I don't have bread for breakfast because I spent all my money on my Rog Ally!
I would recommend this to a friend