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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 9,123 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it easy on the road gaming connection with xbox controller easy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps4 level of performance in the palms of your hands, has windows and its caviats, but overall amazing machine, manage expectations and you'll be satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love this device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This decice, despite some flaws, is amazing! Its perfect for me being in the navy, where a laptop is usually too cumbersome to use. Pefect to pull out and play some games with it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Nice first try Asus.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for me. Battery life when playing at 20w or even 30w was terrible. Under an hour with most AAA titles. I think that Valve really balanced the Deck OLED with 15w vs battery. Hopefully Asus are taking note and focusing on battery for the next version. I’m sure this product works for a certain users but consider when and where you are using it before purchasing.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nick R,

      Our sincere apologies for the problems you have had with the ROG Ally and any inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. To troubleshoot the battery issue, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0337" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Steam deck competitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, it’s a product that’s still on its infancy. It may look like a console but it’s actually a portable computer. If you understand windows you should be right at home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to a power, performance, and widest selection of compatible games, nothing else comes close.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little tricky to set up if you’re not familiar with windows but I’ve loved it! Only downside is the battery life is not the best.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving the ROG so far. I had problems with the first one and i returned it to BB and they gave me a new one. I was out of home town and during my travels it kept me entertained.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About a month in with medium to heavy use and mostly plugged in using the dock. No problems and runs all the games on ultra so far incluso Total War Saga games. Really impressive!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my Ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful and can run all my games from various digital storefronts including Xbox Game Pass. Happy with my purchase. I will probably get an extra batter pack for gaming on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS ROG Ally

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful for its size, once fully set it is an excellent handheld. The ability to download from Steam, GOG and others on the fly is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerhouse in small form

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you come into this expecting it to destroy triple A games you are severely mistaken. It shines in the low to mid graphic games. It can have keyboards, bluetooth mice, screens all connected simultaneously. Its a very capable machine. I personally use it to play Halo Infinite and even some light MMO 2D. It runs halo at mid settings great, and maplestory with ease. The controls allow you to personally your imputs for going from a shooter to a 2nd side scroller! Dead zones are kinda hard to simulate a mouse. Recommend getting a bluetooth mouse/ keyboard.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    ASUS rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 star rating is for customer service, excellent customer care however the 2 star represents more of the item it’s self which btw lives up to its reputation as being problematic. Problems include overheating SD card reader over heating battery not holding charges bios version being limited due to 335 being a total lag fest etc. however the problems I’ve encountered are bios version 335 being so laggy the device is completely rendered useless and windows would need to be reinstalled and bios version downgraded. The device did not hold a charge without being plugged in after a period of 3 weeks of usage. Device would not charge past 84% either. Right out of the box in the armory crate stream app did not function correctly and had to be completely removed and reinstalled did not detect apps until I update windows and bios version to 334. I like ASUS products however this thing was a total failure for me. Don’t take my word for it maybe it will work for you so go pay Best Buy a nice 600-700$ for this thing :)

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josh Freeman,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing with the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0186" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I LOVE THIS THING!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have if you’re a gamer and love to game on the go. Bought my Ally cause I travel quite a bit, this just helps pass time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You have to try it 4 yourself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very hesitant to purchase this. Reading all the negative reviews. But I'm glad I took it upon myself to try out, the rog ally awesome. Definitely will enjoy it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice mini gaming pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is small pc literally cab do anything as a fully functioning pc. Game wise is pretty good plus extendable capabilities

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun little handheld pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to compliment my steam deck so i have a bigger variety of options. so far i have been pretty pleased with it. It can play anything you throw at it within reason.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love the gaming system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the gaming system that I have played they are easy to carry around I even bought 2 of them one for me and one for sister that how much we love playing them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Great. This over Steam Deck any day.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty awesome console. Got this after my steam deck. Ended up selling the steam deck since this console is far more superior. Led thumb sticks. Can’t beat that. Could use more storage but I bought a 1tb micro sd card and that give me the storage I need. Only concern I’ve had with it is the main program that helps manage all your games and apps can cause the screen to completely go black and unresponsive while running games. Easy fix was just resetting my console. Haven’t had the problem since.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Pretty good deal with open box but there’s faults

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    most of the hardware is pretty good but windows is pretty jank so I’d recommend throwing Linux on it. I got a good condition open box and the sd card reader never worked and it seems like one of the fans is going out. If you get it open box it’s probably a good deal I heard there’s a new revision with better quality now so pay attention to what build date you have

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Essa,

      Our sincere apologies for the problems you have had with the ROG Ally and the inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. Based on the SD Card reader issue described, we recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0309" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166/ Asus