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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally Z1E

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it daily! Favorite way to play! A lot more powerful than i thought.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    I got a dud most likely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, but it really could be better. This thing heats up way too quick.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The New King of Handheld Gaming PCs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb piece of kit. Can safely sell my Steamdeck. No more janky linux/proton fakery that works only 50% of the time. Supports all of the digital storefronts. Great device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Could be great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still some glitches(being new item).Runs great.Make sure you Google how to tweak settings though.Easy to set up and use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine iniwn the steam deck also and enjoy this way more, I know that's sacrilege but its the truth I gave my steam deck to my daughter

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best mini PC ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my Ally for several months now. It was gifted to me by my wife towards the very end of July. This device is awesome. Best mini PC i've ever owned.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The issue here is Best Buy, and that's okay.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer repair technician here. The machine is great, love Asus ROG. The condition was not, as it was listed at open box, and has "inspected by best buy" on the box, but was a faulty unit, with stick drift on the right joystick, and non-functioning speakers. Open box lists full functionality, and minor scuffs or scratches, not a defective system with no cables in the packaging, but that's what I sort of expected from Best Buy (no hate, it happens), so I'm okay with it. Not everything can be checked, and I don't expect someone to be that thorough with a unit they only really need to spend a few minutes with. It makes sense, because it's quantity over quality for best buy, and there no other place to get one of these in person around me. Thankfully it's nothing that I can't fix, and I already had a 65w type c charger for my rog phone, but it worries me to see what would happen if a non computer repair technician were to buy this, expecting what was listed like I was, and not as equiped for the situation. If they offer warranty, I likely wouldn't accept it given the common turnaround time, but again, it happens.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adrian,

      We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will do our utmost to ensure that such an incident does not occur again. If you are still within the exchange window, contact the place of purchase for an exchange if there are any issues with the device. In the event you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0423" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good, but could be better. The power is great! The problem lies with the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleasantly surprised by the power of this thing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Runs a starfield and the other programs at it with zero problems. Hooks up to my tv via cdock or HDMI cable which was very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Definetly recommend getting this???

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This supports all my needs for mobile gaming when I wanna kick back and relax ! It’s also gives my gf the chance to play some pc games comfortable from the controller

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    They made it complicated

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen looks good. Design looks good, but they put full fledge windows, OS on it. Failed! All these pop ups about windows defender etc. people just want to pick up and play games no questions asked. Steam deck all the way. Return

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Marvin,

      It's unfortunate to hear you're not completely satisfied with your ROG Ally. Please know having a Windows OS opens many options available to you that are restricted on the Steam Deck. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth of $699.99

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its better than other handheld likd aya neo and aokzoe. Cant compare to steam deck because of the price and easy to use. If asus put more time into it will be the best handheld

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing but not cheap

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld bit on the expensive side but you have the capability’s of a computer in the size of something you can put in a oversized hoodie

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good price for the performance.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays helldivers 2 and palworld well. Good entry point into pc gaming. Can be plugged into a dock for the full windows experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    AAA+

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, even with the small inconveniences that comes along with widows.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic handheld gaming PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device. So far I have ran Civ 6, Fortnite, Lego Fortnite, Halo MCC, and modded Baldurs Gate 3. It has handled everything very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best handheld on the market hands down. Can run call of duty like a boss. I added 4tb ssd with adapter. Can play any game. Old and new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming PC. Don't expect it to be the same as a console. It will require you tweeking (some games) with the settings in order to have the games running smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with this purchase, I was originally thinking about getting a steam deck, but hten did some research and decided that this was a better fit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun but a few bugs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, has a few bugs with windows and setup but patience and time to for asus to sort out the sd card issues will make this an even better handheld gaming device!

    I would recommend this to a friend