Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
Great handheld
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing to have a full windows 11 PC in your hands. Download from game pass and other services to play your games. And customization is limitless.
I would recommend this to a friend- Pros mentioned:Screen quality
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected. Okayiah battery screen is great. Would love a mini pc version. No screen no gamepad. Just a plug into hdmi device with a few usb ports and a usbc power. Would be amazing z1extream box. My own keyboard moue and external display would be inlove. And think of how much lower the price would be!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.
Please note there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0405" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
GET THIS HANDHELD GAMING PC!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an impluse buy and to my surprise, I am so very pleased with this handheld!! I play a few games on the go and I am just having so much fun with it!!
I would recommend this to a friend - Pros mentioned:Overall performance
I love my games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my Rog. I use it for all my emulators and it runs so well. I would like to upgrade the storage capacity, but other than that, perfect consol lol
I would recommend this to a friend - Pros mentioned:Overall performance
love the ROG ALLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love this machine! cant wait to get the right docking station so i can turn this beast into a graphics work station!
I would recommend this to a friend Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love it. Love playing Xbox games and steam games on it. The sound is surprisingly good for the system
I would recommend this to a friend- Pros mentioned:Overall performance
ROG Ally is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally exceeded my expectations. It's overall a great experience and literally can handle any gaming or program you use on it.
I would recommend this to a friend - Pros mentioned:Portability
Husband loved it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the perfect Father's Day gift. This comes in very handy instead of him packing up his Xbox for trips.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome system
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing system bought to play minecraft bedrock works great. Waited so long for this tech to come
I would recommend this to a friend - Cons mentioned:Heat dissipation
Good and bad wait for better batches
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it really is a powerful device but the amount of problems i had with this is insane. Joy sticks where dead within a week or so. Issues with the screen going nuts with touch sensitivity. Overheating issues , especially when it came to almost melting my sd card. The design is most certainly not ergonomic. It just feels awkward and hurts your hand after a while
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GeorgeR,
It's unfortunate to hear that you are having overheating issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018106-0186) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing the power that this handheld has!!! Fully updated this can run COD MW3 on extreme settings 1080p @ 100fps
I would recommend this to a friend - Pros mentioned:Portability
Awesome device!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it! It’s is definitely the best console/pc I’ve ever bit. Portable and High FPS. I would buy another if I needed too.
I would recommend this to a friend - Pros mentioned:Overall performance
Pleasantly surprised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Bought this to play Starfield on the go and it runs great on this device. Also been playing other Gamepass games and they all run great.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves this!! He wanted a steam deck and informed me that what i got him is so much better!!
I would recommend this to a friend - Pros mentioned:Overall performance
Best Handheld for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it because all the games I played on it run great and the Performance is great for Medium to high and battery life is good for every day stuff
I would recommend this to a friend - Pros mentioned:Portability
Amazing
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gaming system so much! So easy to travel with.
I would recommend this to a friend Nice compliment to the steamdeck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is nice for games that dont work on the steamdeck. Good for xbox game pass games and technically you can ise it has a pc if you want. Just plug in the additoonals cables and/or a mouse and keyboard. Some games dont plag as nice as they do on the steamdeck. Its usually a controller issue that couod probably work if you mess the mappings long enoigh. Steamdeck is definitely better in that area.
I would recommend this to a friend- Cons mentioned:Battery life
Cool til it does
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for what it is. Put I will tell you all, don't buy this if you want more than 1.5 hours of mobile gaming. I even turned rgb and stuff off but the battery life is just not there in this one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bfz77,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0540" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
- Pros mentioned:Overall performance
Best New Tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld PC. Very easy to use and powerful enough to do what I wanted it for.
I would recommend this to a friend - Pros mentioned:Game compatibility
Rog ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cool product setup was easy, 2 terabyte mod was easy. Gaming is good so far modern warfare and bandits gate 3.
I would recommend this to a friend