Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sd card reader
Solid piece of hardware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing piece of hardware yes it has its flaws and they had a SD card reader issue but I believe just like the deck with time they fix the kinks
I would recommend this to a friend - Pros mentioned:Overall performance
Handheld Heaven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays any game you throw at it, great deal for what it is. If your away from your main setup and still wanna play all your games this is for you.
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this this product my kids will play this all day long and it helps us do family time if you don’t have this product you should go and buy ot
I would recommend this to a friend It's okay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay to be honest, I didn't have mine long (I'm also just not a huge handheld person) but with it having Windows as its OS it can feel bogged down sometimes due to the bloat software windows has. if anything, seriously just get the Steam Deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jayden,
Thank you for sharing your experience with the ROG Ally. We understand that you no longer have the device and regret that it did not fully meet your expectations, particularly with the performance concerns related to Windows. We apologize for any inconvenience this may have caused. Your feedback is important to us and will be passed to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0623" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Game boy 8.0
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most amazing handheld console I’ve ever owned. Can’t wait to see the next model.
I would recommend this to a friend - Pros mentioned:Overall performance
Im our here gamin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I freaking love this handheld gaming device. I was really wanting a Steamdeck or switch until this powerhouse came along running full on windows 11!
I would recommend this to a friend - Pros mentioned:Overall performance
Best Handheld
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a used one and it looks great and works great too! It's way better than any of the other handhelds. Especially the Switch!
I would recommend this to a friend - Pros mentioned:Game compatibility
Great Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device can play the majority of all pc games on the go.
I would recommend this to a friend Good but micro SD card slot issue.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I’m giving this 3 is because of the micro SD card issue. With where the vents/fans and micro SD card slot are located, it will overheat and short circuit the micro SD. My best advice is get a JSAUX M.2 Docking Station for Steam Deck HB0604. It has a slot for a SSD and you can bundle a SSD on there website. Already wasted 2 micro SD cards…….
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Heat dissipation
Best handheld for sure but needs some work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ran Diablo 4 on low settings fine. Mine kept over heating though
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gz1z,
We appreciate your feedback on the ROG Ally. There will be future updates to improve overall system stability and performance of this product. For overheating issues please try the steps in the following FAQ: Troubleshooting - Computer Overheating and Fan issues - https://www.asus.com/support/FAQ/1015064/
If you are still experiencing the issue after troubleshooting then we recommend returning the unit to Best Buy for a replacement if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0038" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Get it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged my legion go for the ROG and so happy that i did!
I would recommend this to a friend - Pros mentioned:Overall performance
Great little device in need of some tweaking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this little powerhouse. certainly need to spend a couple hours tweaking it. But once you have it the way you want, it’s so smooth.
I would recommend this to a friend - Pros mentioned:Overall performance
Definitely Worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product they did a great job on this one beside the joysticks having some issues. Well worth the money
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life is bad needs to be plugged in for best performance.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rica,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made. Armoury Crate recommends that t he unit be connected to power to run the best performance mode.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306022696-0039) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Game compatibility
Great mini PC/console/tablet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far. Plays all the games I want, it also handles as a mini laptop. :)
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Asus ally! Works amazing and fells amazing. My only complain is that it has lots of bugs, but I hope they fix them in coming updates
I would recommend this to a friend - Pros mentioned:Overall performance
Asus ROG ALLY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for over a year now and has not disappointed well rounded handheld pc!
I would recommend this to a friend - Pros mentioned:Overall performance
Great handheld pc
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing I play it all the time even when I’m sleeping I play it
I would recommend this to a friend - Pros mentioned:Overall performance
Best gaming device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is one of my besg gaming device so far it almost work like a PC and i can perform the game so well
I would recommend this to a friend - Pros mentioned:Game compatibility
Portable gaming
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved it. I can play ps plus and xbox games. I could use it for many others things as well.
I would recommend this to a friend