Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
ROG ALLY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs everything I want it to and it has great ventilation. Battery life surpasses expectations more or less
I would recommend this to a friend - Pros mentioned:Overall performance
Best handheld ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for everything I want it for. Gaming, watching, browsing everything works perfectly
I would recommend this to a friend - Pros mentioned:Portability
MicroSD hardware failure
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handheld is great just been hearing that there’s problems with the MicroSD card with latest updates.
I would recommend this to a friend - Pros mentioned:Overall performance
Rog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish the back button were better but it is definitely better than the steam deck that I had.
I would recommend this to a friend - Pros mentioned:Portability
Fun product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use. Handheld can take it on the go...love it!
I would recommend this to a friend - Pros mentioned:Portability
The Best Portable Game
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and easy to use! Always love ASUS products and this is no exception.
I would recommend this to a friend - Cons mentioned:Battery life
Great device.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is true what they say about the battery life not being good, especially in turbo mode but ive been playing D4 on it and I love it!
I would recommend this to a friend - Cons mentioned:Heat dissipation
Exciting at first but…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A handheld gaming PC what a dream right! Well it started off good with high expectations played the games I wanted it to play like Diablo 4, RainbowSix & pretty much any Steam game. However Ive recently been having charging/power issues, sometimes wont recognize when I plug it in which is worrying. It doesn get pretty hot too, Ill have to keep an eye on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KaijuMaster,
Thank you for bringing this to our attention and I certainly understand your frustration. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please know that all ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Solid gaming device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing. While it’s not as plug and play friendly as something like the Nintendo Switch or the Steam Deck, it makes up for it in the spandex compatibility and performance. There is a known issue regarding microSD burnout, but I personally don’t need more than a couple games installed at a time so the native SSD is more than enough for me.
I would recommend this to a friend- Pros mentioned:Overall performance
Great system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system very powerful runs games like baldurs gate 3 and fast games like forza horizon 5 fine.
I would recommend this to a friend - Pros mentioned:Overall performance
Gaming PC on the Go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little handheld is a full on Windows PC. It can tackle most anything that you want to play on it. I have been very happy with this purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Best Buy did it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good device, got it for $400 open box from best buy. Really worth it.
I would recommend this to a friend - Pros mentioned:Overall performance
Solid portable gaming system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had zero issues with this system. Runs every gane i throw at it with no problem. I had a steam deck and i prefer this system over the deck..
I would recommend this to a friend Right now it's a wreck, for advanced users only
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, there are major widespread issues with devices, ranging from several thumb stick issues to display problems to devices being simply broken on arrival. The software that Asus has rolled out badly needs a revamp, also, so even when you have a good device you will be fighting it half the time. When it's working well it's gorgeous and fast, so we'll see how it fares once software fixes roll out. One can only hope that Asus will change the manufacturing process, or defective devices will make the newcomer dead in the water. If you simply want your handheld to work from the start, there are more affordable and stable platforms to play with. Also, if you aren't at least kind of a techie, then steer clear. You'll need to know your way around windows to even get up and running.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LilMutombo,
It's very unfortunate you've encountered issues with your ROG Ally. You can rest assured that I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. At this time, have you completed all pending updates that are on both Aroumry Crate and Windows Update? If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Almost Perfect
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome hand held device. Been using for over a year and this thing amazes me still. Only issue is, don’t plan on using the MicroSD slot. Well known issue that it stops working after some time.
I would recommend this to a friend- Pros mentioned:Overall performance
It's a beast of a machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ally is hands down the best handheld I've ever owned. It's running Diablo 4 at 60-70fps 1080p, Rocket league 120fps, Hades 120fps. It's a beast!
I would recommend this to a friend - Pros mentioned:Portability
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Rog Ally i literally can do everyhing i do on my desktop on the go and that the best feeling ever
I would recommend this to a friend - Pros mentioned:Overall performance
It’s alright but fun and might not work on I 1 day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got two of them one didn’t last one week joystick wasn’t responding return back for swap running hood rn! The other one last me a month I think graphic card burn out return it exchange for a 2k gaming pc instead I give it a 3 stars games runs good it just you never know if one it’s stop working and doing the warranties not worth it to keep do that
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NickC,
We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that future updates to the ROG Ally will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number " N2306018106-0116 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
I would highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc handheld is a beast for triple a games i play call of duty on it no sweat what a wonderful device
I would recommend this to a friend - Cons mentioned:Battery life
Got potential, but design flaws hurt it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROG Ally could have been great barring the short battery power, but gaming pc's suffer the same issue. What hurts the device is the poor placement of the micro sd card reader near the heat release vent. It annihilates cards.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cellsius,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0403" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/