Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Amazing
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It’s the greatest item I’ve ever bought. The graphics are crazy good. I had problems before but it was an easy fix
I would recommend this to a friend - Cons mentioned:Battery life
Battery small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery not that good. Can not play for more than 4 hours with high fps
I would recommend this to a friend Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product and I use it daily, sometimes struggle with input lag with joysticks (only when I play online) for the installed games it is all fine. Have issue with memory card overheating. First I did not understand why was system jammed but when I took out the card all worked normal. All in all good experience, i hope next iterations will improve with the knows issues
I would recommend this to a friendA must buy for PC on the go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great handheld but it still needs some good software support I would recommend on the basis that you know how to handle windows
I would recommend this to a friendAmazing handheld
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my boyfriend and I have to say, he is in love with it!! It’s the perfect size and works really well!! We travel with it also in a carry case and he has different gaming on it with internet. Everything works fast and effectively. Thank you!!
I would recommend this to a friend- Pros mentioned:Screen quality
Game changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is awesome. Buttons feel nice and firm. Screen is beautiful and fast. Love so far.
I would recommend this to a friend - Pros mentioned:Overall performance
A must have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got rid of my xbox because this thing is basically a console to
I would recommend this to a friend - Pros mentioned:Overall performance
Intense
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for the faint of heart a great and powerful device just takes a little practice to getting use besides that absolute unit of a device!
I would recommend this to a friend - Pros mentioned:Overall performance
Diablo 4 on the go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for playing Diablo 4 and it hasn’t let me down. This has been a pleasant upgrade over the Steam Deck. I love this thing!
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I feel like you need to be good with computers and their quirks for this to be a worthwhile investment.
I would recommend this to a friend - Pros mentioned:Overall performance
Really Cool but 1st Gen Product Issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the device is awesome with amazing perfomance and its really cool in theory but it suffers from first generation issues like random bugs, reboots, and general glitchiness. ASUS has yet to fix many if the bugs so we will see what the second generation of this product brings
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdrianBermudez,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0381).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1050046/
Driver:https://dlcdnets.asus.com/pub/ASUS/IOTHMD/Image/BIOS/115257/ASUS_RC71L_336_BIOS_Update.exe?model=ROG%20Ally%20(2023)
- Cons mentioned:Battery life
Okay system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is good, purchased for COD mainly. Ended up returning it and going with the upgraded 1TB version because of battery life. Battery lasted 45 minutes playing online with COD.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bradi M,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review. It is understandable that you have returned the device in exchange for the upgraded model. We hope that it functions normally and that you enjoy using it.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0531" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift. Work amazing and rhe recipient was happy.
I would recommend this to a friend- Pros mentioned:Overall performance
Getting there
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the ROG ally but as it was expected the handleheld PC is still in its infancy, i was able to run old games perfectly but more recent tittles were hard to even reach 30 fps.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rodolfo G,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0536" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
ROG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this purchase! Would recommend if debating on getting a PC or handheld.
I would recommend this to a friend - Cons mentioned:Battery life
Very good handheld gaming PC.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good handhold PC for all gaming experience. If you don’t mind to use charger when gaming, it is perfect.
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues at sll great device nhesed about alot of ppl having problems but mines is just fine
I would recommend this to a friend - Pros mentioned:Overall performance
Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my 15 year old grandson a lot of presents! Nothing came close to when he opened this! Amazing device!
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I bought one of these, i have not needed a laptop. It is a very powerfull device.
I would recommend this to a friend Incredible little machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned and recently sold my Steam Deck. That was a great device, and got better over tike as i suspect this will. As you will recall, the SD softeare was a mess when it first came out. The Ally is already in a better position and will only get better. I never used the touchpads onmy SD, so not missing anything there. I shut it l beed a keyboard at oke point in the cloud recovery down and installed a 1TB drive. FYI, you will need a keyboard during the cloud tecovery to enter the wifi PW. Very happy so far. A definited good buy
I would recommend this to a friend