Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
ASUS Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we wanted and the bots couldn’t be happier! In fact, it’s exceeded our expectations
I would recommend this to a friend Looks awesome, Open Box is a gamble
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when purchasing Open Box from Best Buy even "Excellent" condition on the ASUS ROG Ally. The Ally has had a series of possible hardware issues since launch and because Geek Squad does not take the time to activate Windows and verify all components work correctly, their certification means very little that you are not receiving a defective product. In my case the right joystick would not register anything and either the original customer who returned it was dishonest or Best Buy does not care enough to track what was wrong and puts things back out for sale knowing they are defective. I hate to detract from what looks like an awesome 1st generation product, but this goes to show quality control issues from ASUS and the poor attention Best Buy pays to "refurbishing" Open Box items like this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience.
Based on what you have described, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0249" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
As good as windows handheld gets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful gaming device. I suggest checking the ROG Ally sub reddit for useful tips. Plays just about everything like a dream.
I would recommend this to a friend - Pros mentioned:Portability
Perfect video game
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, my kids love play if this videogame. Perfect for use when you go travel and keep my kids happy
I would recommend this to a friend - Pros mentioned:Overall performance
GOAT
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the perfect console whit windows, Asus never disappointment
I would recommend this to a friend - Pros mentioned:Overall performance
Asus Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus Rog Ally is a extremely powerful handheld gaming device that runs windows 11. It's a portable pc gaming machine.
I would recommend this to a friend - Pros mentioned:Portability
Love it
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I love being able to play any game on the go. Highly recommend it for people that enjoy handheld gaming .
I would recommend this to a friend - Cons mentioned:Battery life
Tried it out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, used it and it worked awesome short battery tho and ended up going with the Steam Deck, but i loved using it
I would recommend this to a friend - Pros mentioned:Overall performance
gaming pc on the go!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome, every ps4 and xbox gameeee a gaming pc on the go, added 2tb and it’s working better than ever
I would recommend this to a friend - Pros mentioned:Game compatibility
Definitely worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely impressed with the gaming performance coming from a a decent computer setup.
I would recommend this to a friend Great device but 1 problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I love it but the only thing that holds this back is seeing a lot of people reporting failing SD card readers, I have experienced this with my first one so far the second one is ok, seen some people go through 3 to 4 exchanges and they still had that failure happened. Hopefully Asus figures something out soon
I would recommend this to a friend- Pros mentioned:Overall performance
Cool Minidesktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought used and the power cord does not work. Other than that it us just like a really cool desktop
I would recommend this to a friend - Pros mentioned:Screen quality
My time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and fun to play with, great screen, fast downloads, great experience
I would recommend this to a friend - Pros mentioned:Overall performance
Gaming on the go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having the power of a gaming pc in the hand is next level. With some tweaks getting long battery life and great performance.
I would recommend this to a friend - Pros mentioned:Overall performance
Meet the expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, grab if in excellent condition and it was literally like new, screen protector included!
I would recommend this to a friend - Pros mentioned:Overall performance
The best hand held for everything
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld pc. Awesome graphics and holds a decent charge. Perfect for emulation or modern triple a games
I would recommend this to a friend - Pros mentioned:Game compatibility
The best! Hands down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing console, can be played almost anygame I usually play in my PC
I would recommend this to a friend - Pros mentioned:Portability
Great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this can play my pc games on the go.highly recommend
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! My husband loves it so much, he uses it all the time, worth the money.
I would recommend this to a friend - Pros mentioned:Weight
Best handheld i have ever used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that is a mini computer gives you the possibility to play any games playable on a PC and the weight is really nice.
I would recommend this to a friend