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Customer Ratings & Reviews

$462.79
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The comparable value is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 309 Showing 6,161-6,180 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gtreat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product play it regularly and has great graphics and processor

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m playing god of war on medium high settings and getting 50-60 frames, perfect for on the go

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great single player unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine for solo play. If playing game with multiplayer, it better to keep it plug in.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth the price, more bang for your buck.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best device i own. So much power in such a small package, and for someone who is on the go this is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld gaming console! I have a steam deck to compare this is faster!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld PC.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun to use and is much stronger than my computer. Love this to play games everyday

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you first start it. A lot of problems but after all the updates you will see the full potential of this ROG Ally

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Console!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG Alley! It’s an amazing console. 10 out of 10, would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Not what I expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked pretty ok for a few days. Occasional freezes and crashes but nothing out of the ordinary for Windows. Frame rates were much better than on my steam deck and the screen is much better. However, today, after downloading battle net and Diablo 4 I can’t use the handheld for more than 5-10 minutes without it freezing and requiring a hard reboot. Not even while gaming. I tested it just web browsing and updating drivers. After 10 freeze and hard reboot cycles I’ve had enough. I’m going to exchange for another Ally in case mine is a lemon. If that machine performs better I’ll update this review. Until then, I would not recommend this at all. Get a steam deck.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MattA,

      We do understand your disappointment and the inconvenience this may have caused.



      If you are experiencing system crashes and freezes with the laptop, check if the laptop is running with the most current BIOS version 319. Also, verify if Windows and drivers are updated in order to maintain optimum system stability and performance. While accessing cloud gaming, please check if the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance.



      If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nicely done!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice purchased it a while ago and been in love with it ever since definitely good for portable gaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift for my husband. He absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome experience so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been an amazing addition to my gaming life. Have played more hours on it then my desktop in the last month.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Portable gaming device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite gaming device so far. Vastly better than the switch and steam deck. Must do all updates when you get it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great system! So fun to play anywhere, Best Buy shipped when expected and when I got mine, Setup was so simple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great machine...edges out Steam Deck for me.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally hits all of the bullet points of the Steam Deck without sacrificing my ability to play games from PC Game Pass natively (without streaming or other work arounds). The power is nice to have, too. I did knock a star off because the Windows 11 touch screen experience vs. the Steam Deck UI is lacking and Armoury Crate, while improving, does not fix those issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Great purchase

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This handheld plays amazing and looks great ive had it since launch and im very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GOG Ally + Diablo 4 great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the ROG Ally to play Diablo 4 on the go, the graphics were great at 720p was able to average 65 to 70 fps,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome you can do basically anything. It’s like a computer, I’m happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. I love it. I am about to buy a Meta quest 3 to play steam Vr on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thing is powerful And Comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a steamdeck for a year and upgraded to this, must say it felt like a major improvement

    I would recommend this to a friend