Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little device that I modded and download all my favorite games on pc
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, however still requires a lot of tinkering.
I would recommend this to a friend - Pros mentioned:Overall performance
Great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it I own 3 one for and and each my kids and I've had no issues whatsoever
I would recommend this to a friend - Pros mentioned:Overall performance
Very Smooth!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best handheld portable gaming machine so far. The 120Hz screen fresh rate is amazing. Very smooth in the game!
I would recommend this to a friend - Pros mentioned:Game compatibility
Great proformance from a handheld PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device overall plays whatever AAA TIPLE I CAN THINK TO THROW AT IT
I would recommend this to a friend - Cons mentioned:Battery life
Very cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is too small. It needs a bigger battery.
I would recommend this to a friend - Pros mentioned:Portability
Great handheld gaming option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that i can game anywhere. Upgrading the storage was quick and easy.
I would recommend this to a friend - Pros mentioned:Game compatibility
Best portable gaming device on the market.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, I can play all my games anywhere I want. Has put my steam deck into retirement.
I would recommend this to a friend - Pros mentioned:Portability
Best gaming handheld
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming handheld.. i own a steamdeck and this is an upgrade.. i lovd its not that too heavy
I would recommend this to a friend - Pros mentioned:Game compatibility
Worth It!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ally is super worth it! I can play any game easily on the system and I haven’t had any issues yet.
I would recommend this to a friend - Pros mentioned:Overall performance
Good gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great game system and decent computer with external peripherals
I would recommend this to a friend - Pros mentioned:Overall performance
Rog Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! i have had no issues with it. works and plays games. I even use a micro sd and it works fine with it.
I would recommend this to a friend - Pros mentioned:Overall performance
Powerful handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase of the year for me, took a while to setup since I changed out the SSD but overall a good device.
I would recommend this to a friend - Pros mentioned:Overall performance
Well worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this so much. Whether it’s playing GTAV or WWE2k23. Great little system for emulation as well.
I would recommend this to a friend - Cons mentioned:Battery life
Amazing performance low battery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing battery doesn’t last long on turbo mode
I would recommend this to a friend Worthless garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Spent an hour just trying to get it setup, because it demanded that I copy all of my existing server information over to it and was unable to skip that step. So, it downloaded 300 gb of data that doesn't need to be on this device. Then it erased my Microsoft PIN requiring me to go through the hassle of rebuilding my Microsoft account. Then, it's impossible to factory reset, even with tech supports help, the reset options HAVE BEEN REMOVED. It's just such a bad product. I couldn't tell you if it's a decent machine for playing games as I can't use it for that. It's forcing me to use it as my server. I had to find a non-ASUS website explain how to factory reset it. ASUS Tech support was utterly lacking--the people were great, but, the product is so bad they don't have all the information they need to make it work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark Skarr,
Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the issues you've encountered and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0261" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Game compatibility
Rog Alley companion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a really nice companion to the steamdeck that can play the few gamea that Steamdeck cant.
I would recommend this to a friend - Pros mentioned:Overall performance
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs pretty much any game and at the price point it's a laptop even a desktop will probably run similarly
I would recommend this to a friend - Cons mentioned:Sd card reader
Fried the SD card and returned item after 1st week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to return mine after it fried the SD card and had over the course of a week gotten worse windows lag and hang. Games wouldn't launch after a week and a half, returned the unit promptly. Considering buying one at a later time.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicole,
We're sorry to hear about the unfortunate experience you're having with your unit frying your SD card. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0020) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
ROG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my kids, they been enjoying it, no complain so far
I would recommend this to a friend