Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performanceCons mentioned:Battery life
Rog Ally Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -Performance -Looks -Refresh Rate Cons: -OS Which is the biggest complaint -LCD Display -Battery Life Overall I would go for the Steam Deck OLED
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cole C,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0264" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
New Handheld PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this portable handheld PC, and it performed the works that we expected.
I would recommend this to a friend SD card slot malfunction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful. There are some hardware issues here. Best Buy is usually really good about replacements but I have already had to return this once due to an SD card slot malfunctioning. Otherwise a very powerful device but it might be too early to buy it if you cant take a risk on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alexjw90,
We sincerely apologize about the SD card errors that you faced with your device and had to return it. e do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0045) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Powerful compact machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty capable machine. It’s a powerful emulator and can double as a full computer when docked.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect on this amazing!!!! Product highly recommend
I would recommend this to a friend - Pros mentioned:Portability
Rog Ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best hand held gaming system ive ever bought and very easy to use
I would recommend this to a friend - Pros mentioned:Overall performance
ROG Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little hard to set up. Once it was though its been great.
I would recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. I enjoy. Good concept. Will love to see where this technology goes
I would recommend this to a friend - Pros mentioned:Overall performance
Best right now !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best portable console you can do anything like a pc !!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Good device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience so far . Switched to this from the deck, a bit longer to setup but nothing too bad .
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing device
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best handheld gaming device I’ve ever had, better than some laptops
I would recommend this to a friend - Pros mentioned:Portability
I like it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it’s a great handheld PC to use in transit to any location and 10 out of 10 would recommend
I would recommend this to a friend - Pros mentioned:Portability
PC couch gaming away from desk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something to play gamepad action type games with while sitting on the couch. Perfect for it.
I would recommend this to a friend - Pros mentioned:Overall performance
ASUS ROG
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the graphic, very fast and easy to use. One of the best electronics I have!
I would recommend this to a friend - Pros mentioned:Overall performance
Adus rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and an excellent product. Definitely coming back for accessories.
I would recommend this to a friend Best handheld PC
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it! So powerful, and I’m using it as my main gaming PC!
I would recommend this to a friend- Pros mentioned:Overall performance
Could use more ram
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great! Way better than steamdeck. With it had 32gb of ram.
I would recommend this to a friend - Pros mentioned:Game compatibility
Wonderful lil device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is the coolest hand held ive ever had. Anygame i run it has zero issues
I would recommend this to a friend - Pros mentioned:Portability
Best handheld out there
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this this great handheld. Playing a lot of older rpgs on the go is great.
I would recommend this to a friend Love it.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. Only downside is the D-Pad. If you're looking for precision d-pad use, you'll need to go through and swap out the pad for one with a more solid pivot point instead of the cross-style one this comes with.
I would recommend this to a friend