Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability
Worlds best portable gaming and pc!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best portable gaming and pc forsure! Recommend it for sure
I would recommend this to a friend - Pros mentioned:Weight
Great product
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great system. Runs very well with the right settings and it feels super light.
I would recommend this to a friend - Pros mentioned:Overall performance
If it works, it’s fun!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many compromises and initial quality issues but super fun. Buy it with a credit card with purchase protection or buy a Geek Squad warranty because Asus support is questionable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel G,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0504" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Gaming Converter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't a PC gamer, and i decided to buy this and it is now making me want to build my own gaming PC.
I would recommend this to a friend - Pros mentioned:Portability
Better than carrying around a laptop to play games
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for on the go gaming, but keep the charger handy.
I would recommend this to a friend - Pros mentioned:Overall performance
My “Best Buy” from Best Buy thus far!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! Definitely exceeded my expectations!!
I would recommend this to a friend - Pros mentioned:Overall performance
Wife loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it so far for daily sims 4 no problems with mods and highest graphics
I would recommend this to a friend - Pros mentioned:Overall performance
Great job Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hand held gaming machine Have no issue playing any game
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been a great experiance gaming on the rog ally. Would recommend 100%
I would recommend this to a friend - Pros mentioned:Overall performance
Fun little gaming device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a little computer knowledge this is a great gaming handheld.
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes some technical know how to get certain games running smoothly, but this thing is awesome!
I would recommend this to a friend - Pros mentioned:Portability
Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product i would recommend it to all my friends its literally a portable PC
I would recommend this to a friend - Pros mentioned:Portability
The near perfect hand held
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is proof that computers can be a hand hels not just a laptop or desktop
I would recommend this to a friend - Pros mentioned:Overall performance
Rog
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handhel out especially for emulations it’s worth every cent powerful
I would recommend this to a friend - Pros mentioned:Portability
Great for Portable Gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Love this device for on the go. Great alternative to a bulky gaming laptop
I would recommend this to a friend - Pros mentioned:Overall performance
excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good product, excellent purchase, there is no better than the rog ally
I would recommend this to a friend - Pros mentioned:Overall performance
Great handheld computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld computer. Can also play games from both steam and epic games.
I would recommend this to a friend - Pros mentioned:Overall performance
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a desktop but it’s defiantly a workhorse. Very happy with this device
I would recommend this to a friend - Pros mentioned:Overall performance
ROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best hand-held you can own. Versitile, not too big or too small.
I would recommend this to a friend - Cons mentioned:Battery life
Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but battery barely lasts an hour, also freezes a lot. For this price not worth buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Teabea,
We sincerely apologize for the battery and system performance issues you're experiencing with the ROG Ally and for the inconvenience this may have caused you. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0570" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/