Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Asus Rogue Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful system. Great graphics. Recommend for anyone who likes a plethora of games!
I would recommend this to a friend - Pros mentioned:Overall performance
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is product is great for emulators old school game consoles
I would recommend this to a friend - Pros mentioned:Screen quality
Phenomenal hardware, hamstrung by Windows.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware itself is great. I have no complaints and never experienced any of the issues people have mentioned. That said, I returned it because unfortunately )through no fault of the ROG Ally) Windows just doesn't work as a handheld gaming OS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vadi,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our Product team to review and improve the product line.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0230" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performanceCons mentioned:Battery life
Buggy and not ready for Consumers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this device can play PC Games well, the UI is very buggy and windows is just not ready for Handheld devices like these. The battery life is horendous. Needs a little more time to get it up to the mark.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ansimi,
It is really unfortunate to hear about your disappointment in the performance of the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We recommend following the steps in the FAQs linked below to troubleshoot the issue. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0072" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Storage capacity
A must for gamers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. 100% recommended. I would like to have more storage.
I would recommend this to a friend - Pros mentioned:Overall performance
Love my new handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld. Easy to use. Familiar windows based. Great graphics
I would recommend this to a friend - Pros mentioned:Overall performance
Rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent console, would buy again. Best buy has the best attention
I would recommend this to a friend - Pros mentioned:Overall performance
Son loves it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves this and was waiting for it. Recommend best buy for large electronics purchases
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great product, this is the best on the market. It is well worth the money.
I would recommend this to a friend Performance is amazing but the build quality’s bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Title explains itself, the performance is great, but the joysticks mold is bad and makes a clicking sound when moving around, and occasionally you can see the inside of the device from the outside because the molds are bad and wobbly. Additionally, the screen was bad, it looked as if someone ate greasy food and left it there on the svreen for a couple months. I tried cleaning it but it turns out it was on the inside rather than the outside. I exchanged the device for a new one thinking it may have been a one time thing, but it wasnt and the issues were present on the new one aswell.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juan,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please know that all ASUS products undergo intensive quality control testing and inspections, this is a random problem. Should you need any assistance sending the unit in for warranty service, you can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Screen quality
great product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] easy to use, good build quality, really happy with this purchase
I would recommend this to a friend - Cons mentioned:Battery life
Crash and battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes too often and needs a better battery life.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Asus nailed the design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with exceptional display and cpu power.
I would recommend this to a friend - Pros mentioned:Overall performance
FUN Gaming console
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fun gaming console. It's a small computer.
I would recommend this to a friend - Pros mentioned:Overall performance
Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store amazing managers helped me through the whole process of buying!
I would recommend this to a friend - Pros mentioned:Overall performance
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing system would recommend for family and friends
I would recommend this to a friend - Pros mentioned:Portability
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome for traveling. Super fast and good frame rates
I would recommend this to a friend - Pros mentioned:Overall performance
Incredible Handheld Gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, The best handhled gaming device money can buy!
I would recommend this to a friend - Pros mentioned:Overall performance
Great device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually enjoy the ROG, and games run great. Would be good for pc gamers on the road.
I would recommend this to a friend - Pros mentioned:Portability
Thumbs up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good handheld computer. Gaming Console and portable computer at the same time
I would recommend this to a friend