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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9134 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance, portability, and high-quality screen of the device, which users frequently praise. While the game compatibility and lightweight design are also highlighted as positive aspects, some users have expressed concerns regarding the battery life and storage capacity. Additionally, there have been reports of issues involving the SD card reader and heat dissipation that some owners feel could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 9,134 reviews
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect. I purchssed mostly for game streaming and light gaming, but i was surprised at how powerful the Ally really is. I havent found a game of mine yet that i cant run nativley at 60+ fps at 1080p! Older games or more optimized games will run better of course, but with the tinniest of tweaking you can even the most demanding games running perfect! As a whole id say the Ally is an 8/10 and points are only really deducted for Windows being a pain here and there (all stuff that could grt fixed with updates).

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this beauty!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how easy it is able to be used! Even though it's running Windows 11, it's like a compact version of it and Asus put their software on there to help better the experience with your games! Once you understand how everything works, it's a remarkable experience! Playing games wherever you like is amazing! The only downside to it is the battery life when gaming. It does die quicker without being on the plug, but its understandable since it's like a gaming PC. Overall I am extremely happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Gotta have it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about it but it is definitely an awesome piece of tech to own. I am also an owner of a steam deck, and there is some things that the Ally just does right. The 120hz display, the amazing sound, the weight, and a fingerprint reader?! Yeah it's great. I believe the steam deck still has a place and if it wasn't for the steam deck we wouldn't be here right now. Competition fuels innovation, and innovation is good for the consumer. If you are skeptical about picking one up, don't be, you won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    This thing replaced my gaming laptop!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ROG Ally. I have had it for a week now and I am blown away. Asus has been consistent with updates, and fixes for this device. It runs most games on medium to high. Games I have played have been, dying light 2, with a mix of high, medium and low. Plague Tale 1, on high on 10 to 15 watts, Persona 5 Royal on high while running at 10 watts. Older games are no sweat for this device. I accept the battery drain on this thing, because the performance is worth it, but its better than it was after some updates. Just get it already.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Fun and comfortable device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a year and it’s been playing games great. Battery life isn’t the best but it’s alway best to play indoors rather than outdoors. You can definitely pair it with a good power bank and a 40w wire so you can get some extra battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Changed my way of thinking for handheld gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to be able to game nearly anywhere id like, so far, ive been playing diablo 4 and MW2. Very fast, great graphics and no issues so far. Excited to try some more things such as emulation and explore xbox gaming. Just need to be excited to learn and explore things before giving up. Its not really meant to be a desktop replacement, though you could buy the external video card for more power, expand the ssd, etc. if youre a beginner, stick to games compatible with controllers without manually having to tweak and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of technology in these hand held gaming devices is unreal. Theyre awesome for people that travel alot. I use this when im away from home at work and keeps me occupied when i have down time. The kids love it aswell. Lots of games available and being able to use xbox and steam is awesome. Only thing i wish was better was the battery life but i have a battery pack for that so it helps.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great Device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great handheld gaming device. It can run many triple A titles at lowest settings. Black Ops 6 is able to run 1080P 60fps. Battery life could be better though.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mike M,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0544" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great except battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome, display, comfort, sound, power of the device, except poor battery, but my solution is portable battery which gives me uninterrupted gaming for 12 plus hours. Ive been eyeing several handheld gaming devices for some time now but im glad i went with this one. I also plug in my Rokid Max glassed and my experience befomes on another level, its like playing on a huge TV without needing one, plus there is an adapter so I can charge and use glasses at the same time. Its a win win situation right there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Potential to be the best. QC issues for now.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm incredibly impressed overall. If the device didn't have any hiccups, it would definitely be a 5 star review. Unfortunately, my first one was defective and had to be swapped, and apparently the entire batch has a chance for the sd card reader to fail and take your card with it, so it's currently not advised to use an sd card until Asus figures that out. I would also have liked for there to be a 32GB version, since it is a gaming pc with shared memory. 4GB VRAM is not enough for modern games, and if you bump it to 8, that only leaves you 8 for system memory which cuts it really close. 8 VRAM and 24 system would be so much more comfortable. It seems to work with any usb C dock that can take a 100W charger. I've been using mine like a console docked to my TV when at home and it works great. Upgrading the nvme drive is super easy as long as you use a 2230, mine is now 2tb internal storage no issues. Some folks have modded theirs to fit a 2280, and it fits, but i would not recommend as that will void any warranty or protection you have. Performance is really good, all things considered. Best handheld performance I've seen. Lightweight and comfortable to hold for long sessions. I would say best handheld on the market, but not until the hardware issues and Asus's QC get sorted out. If you don't mind a little hassle to get the best, grab the Ally. If you want to just get up and go without any fuss, the Steam Deck is still the better option for that. For now.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 4 out of 5 stars

    Awesome device with a few bugs!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who owns a Steam Deck i bought this device cause i wanted just a little more power and i also wanted Windows so i could play my multiplayer games since Anti cheat doesnt play well with the Steam Deck. Im in love with it and its completely replaced the Steam Deck for me. Being able to play my game pass games and Battlefield and CoD and this thing runs it beautifully. Would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always hesitant wtih peoducts like these due to the performance and resolution. Love the 1080p screen and the FPS that I can achieve on it. The only thing that would have made it better would have been an OLED but the LCD is also pretty good. I can definitely recommend this product and can’t wait to get my hands on a eGPU (ROG XG mobile). I get around mid 50s with CoD MW2 campaign with mixed settinf on 1080p and in NfS Monst Wanted (2005) ~170 fps on 1080p, so far it handled every game pretty well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This think is amazing! Pc in your hands and on the go this thing is perfect for me. Battery could be better but overall this is a really good handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and fast portable mini pc. Game run smooth and have a nice clear screen. Nice led lights tone with the with color.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    ASUS ROG ALLY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG ALLY gets a 5/5 stars every time hands down! Runs every AAA game I have to play with ease! Whether I’m traveling or want to enjoy gaming while being able to sit on my couch while my family watches a movie, the Asus rog ally gives me that luxury! The folks down at Best Buy were able to answer all the questions I had about the console and were very professional and friendly! 5/5 stars for the console AND BEST BUY!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Amazing hand held PC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this handheld console so much, it’s basically a PC with Xbox controls and it’s just amazing, honestly runs games a lot better than low eng gaming laptops and AAA games run like nothing, I love it so much that this is the second one I buy since it will be a gift for someone special on Christmas and I know they’ll love it as much as I do. Only down side is the storage but you can easily buy a 1 tb as card and have a bunch of games

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 4 out of 5 stars

    ROG ALLY Z1 Extreme!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for a on the go device this thing does it all. It’s comparable to a 1650 gpu wise. But it plays anything or any game I throw at it. If u are on the road or just wanna play a game or get on the pc while on the couch or bed. This is the right thing for you! Definitely recommend an upgrade for ssd though!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Almost prefect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device far exceeds my expectations. That fact that it can play any game from almost any platform (including Steam) makes it far superior to the Stream Deck for me. The only thing preventing me from giving it five stars is the battery life. I could only play a game for about 25-30 minutes before the device needed to be recharged.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It's good but not perfect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the Steam Deck, Rog Ally is a high-performance PC handheld console with a vibrant display and a high refresh rate. However, its drawback lies in battery life, as it can only sustain 1 hour of gameplay for AAA, requiring constant reliance on a charger. If you frequently use it outdoors, Steam Deck may be more suitable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    The all in one power house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t let people tell you otherwise, the ROG Ally is awesome! I’ve had mine since launch and have zero issues or complaints. Everything works as advertised, highest quality, high FPS, AAA gaming in your hands. This is not a Nintendo Switch but as long as you know your way around a windows PC you will be right at home. This is exactly what I dreamed about when I was a kid, a one and done everything gaming console in your hands. No compromises, a home run in my opinion

    I would recommend this to a friend