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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9134 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance, portability, and high-quality screen of the device, which users frequently praise. While the game compatibility and lightweight design are also highlighted as positive aspects, some users have expressed concerns regarding the battery life and storage capacity. Additionally, there have been reports of issues involving the SD card reader and heat dissipation that some owners feel could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 9,134 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great Experience So Far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a great experience so far. Plays well as far as performance goes. Only drawbacks are the amount of storage that comes with the device is really low for modern games, but ASUS really made it easy to swap it out for more storage with their handy Cloud Recovery option in the new BIOS.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great hardware with some minor concerns

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen and amazing performance. The only reason this isn't getting 5 stars are the bugs with Armory Crate and Windows 11. The hardware is impressive. I hope that Asus is in for the long haul for supporting this device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Handheld Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving this unit an overall of four stars. The reason why is because for its price, this handheld would benefit with a 1TB SSD instead of the 512 (Asus ROG Flow X13/Z13 lines both come with 1 TB). It does get some getting to use to because not all games can be played with the controllers (I have had a hard time adjusting on Bus Sim 21). I have yet to try with an SD card (due to the heat issue), but I will do that soon. I would love to see this model increase the screen size such that there is almost no border top and bottom with stylus support (yep, no stylus), 16:10 screen ratio, 165Hz refresh rate, a second usb-c/thunderbolt port, and throw in some Front and/or Back cameras as well. All in all, works great, used it with my 2022 XG Mobile and runs fantastically!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great Hardware, Mid software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really killer screen. The controls are pretty good if not top tier. The only con is the pretty un-console like experience of Windows and that Armory Crate feels half baked. Definitely a step up from the Steam Deck power wise.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Best handheld out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating on a PS Portal but then saw the ROG ally and instantly got it. It’s been an amazing device. It’s super strong and fast. I got the Xtreme version and i highly recommend it over the regular one. All games have run smoothly and great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this device

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I freaking love this device. Way more powerful than the steam deck, and please twice as many games. The only complaint is the battery life but I keep it plugged up.Most of the time, so that's fine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Asus ROG Ally Rocks...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog Ally is definietly a game changer in handheld. I sold my steam deck to buy this one and I must say it exceeded my expectations. Windows is not perfect but Armory crate UI made is a lot easier along with preinstalled game pass and controller configuration. I mainly bought to play call of duty titles and it does better than Steam deck. You dont have to install third party softwares to configure controls and the performance is great. Another standout feature is the precise and responsive controls. The ASUS ROG Ally features high-quality mechanical switches that offer a satisfying tactile feedback with each keypress. Whether you're engaging in fast-paced FPS battles or executing complex combos in a fighting game, the keyboard's responsiveness ensures you never miss a beat.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been playing with this handheld pc since the day it was release. So far its doing pretty awesome, just some minor issues like the battery life, internal storage limited but can be upgraded to 2 tb and some crashes but all in all this is way better than most handhelp pc out there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    The rog ally works flawlessly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy and everything worked. Screen is beautiful. Controller works perfectly. Ran Diablo 4 at medium settings at a constant 60 fps at 15w TDP. Make sure to update drivers first to get this performance. Best handheld. I also used switch oled screen protector for now and it fits

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Close to perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live my Rog Ally ,dont get me wrong it is not without its flaws, but the pros far outweigh the cons. I have several AAA games loaded and several other games i just really like. I have Spider-man, miles Morale s, God of War, Midnight Suns, Outriders, Gears 5, Assassin's Creed, and more. Now my 1st one the SD card reader did fail, i dont keep an sd card in it unless im playing weaker games. Connecting it to my tv and using a controller is wicked cool too. The bios updates are making it better each time. I would tell anyone on the fence to get one, i definitely think its worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I've loved mine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally, my experience with the Asus ROG Ally has been nothing short of fantastic. The Ryzen Z1 Extreme GPU and 16GB of RAM truly shine when it comes to playing RPGs like Diablo and Baldur's Gate. The graphics are stunning, and the 120Hz refresh rate adds a level of immersion that enhances my gaming sessions. While the Ally may require some technical know-how to optimize, investing the necessary time for setup is truly rewarding. Once fine-tuned, this handheld PC surpasses any other I've tried, especially in the realm of RPGs. The extra effort in customization pays off, delivering a gaming experience that outshines competitors. The Asus ROG Ally's potential becomes evident when given the time and attention to tailor settings, making it a standout choice for gamers seeking unparalleled performance in a handheld device.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Sd card reader

    Rated 3 out of 5 stars

    Cool device but not ready yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally is actually a really cool device that is held down by a lot of issues. For me the MicroSD card reader stopped working and looking online this may be due to heat and is a common issue. The device runs pretty hot the part you hold to play will be fine but the screen will almost feel like its going to burn you when playing high end games. There is something here in the future but right now I cannot recommend this device till they work out the hardware and software issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The Product I didnt know I needed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like being able to play on the go and be productive with email and business needs i have. This thing is amazing and you need to play with it a little bit to get it working but after that, get your favorite games and this thing I'm pretty much play .anything you need

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Product is great but some things stopped working

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was great at first but after a little bit of use my right joystick was locked at only being able to go up and down and not left and Right.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear STEVENC,

      Thank you for sharing your experience with the ROG Ally. We're sorry to hear that the right joystick is not functioning properly, and we regret the inconvenience this has caused.

      To help address the issue, we recommend ensuring that MyASUS, Armoury Crate SE, and Windows updates are all fully up to date, as having the latest drivers, patches, and system updates installed can resolve compatibility issues and improve joystick functionality.

      If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0641" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works amazing for on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this unit, for the size it works amazing and plays great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    One of the best handhelds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week of use the Rog Ally I would say this handheld great for handling some big games on Steam, the only downside is the battery life but other than that it’s a great device

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It's a real PC, and will need some tweaking. 10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It has exceded my expectations. I have a few tips for the first time boot. There are plenty of videos on Youtube you can look up if you're not sure what any of this means. I recommend you *at least* do the following before playing anything: Update Armoury Crate to latest version Update everything in MyAsus app Update Win 11 Uninstall all unwanted apps to debloat the system (all unuseful microsoft apps such as Office, Teams etc), i recommend to do it It manually or using Revo uninstaller. I personnally dont recommend any debloat software Disable all unneeded auto start apps at Windows start via the task manager (also games launchers if you want as it boots much faster) Disable core isolation

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    This Is Great As A Dad Gamer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a married dad gamer this thing allows me to play games with a 2 month old asleep in my arms while my wife watches her reality shows. Pros: its fast, beautiful screen, good buttons, plays everything cons: bad battery, i feel the ergonomics of holding it could be better

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    best purchase I've ever made

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device, and I only have three negatives about it. one Im sure theyll fix soon and the other two I can fix myself. for one, my dlc through steam isn't being loaded into my games, I can play the base games just fine but for some reason even when I install the DLC manually they dont appear in game. the second is the battery, typical for a gaming laptop so buying a portable charger was expected. third is little-to-no accessories, there are some stuff that fit the ROG sure but I want custom tailored carrying cases and docks, on amazon the dock that people use for the steam deck have been confirmed not to support the ally on turbo and I hope to see someone manufacture some better toys for my beast of a mini computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this handheld console for a couple weeks now and it’s a beast. If you’re on the fence whether you should buy this or the steam deck just for the rog ally. Only negative is the poor battery life

    I would recommend this to a friend