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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9134 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance, portability, and high-quality screen of the device, which users frequently praise. While the game compatibility and lightweight design are also highlighted as positive aspects, some users have expressed concerns regarding the battery life and storage capacity. Additionally, there have been reports of issues involving the SD card reader and heat dissipation that some owners feel could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 9,134 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld gaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great Windows handheld gaming device that lets you play most PC games anywhere you want. I have used it mainly when I'm traveling to catch up on a huge backlog of games that I haven't been able to get around to playing. The controls are smooth and everything works well. Asus does a great job updating the system to keep it working at it's best.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I love it!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am seriously enjoying the crap out of this thing. Sure, obviously people are listing its flaws, but its still totally worth it. It runs games like a boss - I dont even mind having to deal with Windows (its not THAT bad, and its FAST), and I dont even mind having to plug it in when the battery gets low (we have to plug in gaming laptops to play them- its no different). My spouse has a Steam Deck and do not like it nearly as much (& this is coming from a Steam fan). The performance difference and the screen resolution difference is noticeable. And the Steam Deck is WAY too huge for my hands!! I am definitely cheering on Asus for the future of this thing.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rog Ally Z1 Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this product for almost 2 years now and it has been great ! Yes the battery life could be improved but honest most of the time that I use it, it never runs out. Storage starts at a great capacity with sd card to expand . Screen size is perfect and overall I have no complaints . Controller format and butting feel great in hand as well . Would recommend .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great hardware with lackluster software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as raw performance goes, it's hard to go wrong with the Ally. 8 cores/16 threads in the palm of your hand is frankly amazing. This is honestly one of my best computers. Windows is not great for handhelds (when portable) and the ASUS software leaves a lot to be desired in fixing that up. Armory Crate is fine as a basic launcher but as soon as you try to dig into settings/customization, everything falls apart. Would love to have seen some more R&D towards interface/input before this was released.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Miniature Monster PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A full Windows 11 PC in a super compacts format, the hardware is very fast for the format, although designed as a gaming hand held, the small device is capable of running any pc based software with ease, excellent quality as expected from ASUS!!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Portable Awesomeness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just took this on a cross-country trip and it was wonderful, particularly since an available plug on my flight meant I didn't need to worry about battery. I loved the Steam Deck, but am even happier with this as an upgrade, since it can play anything in my library (PC Game Pass, Epic, and GOG in addition to Steam) with no Linux tomfoolery needed. Docking a star for the fried 1TB SD card. Hopefully Asus will solve that issue soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rog ally z1 extreme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great proud to work in perfect condition super fast and efficient service very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good travel game device, it’s a powerful handheld that can play almost every AAA game at 60fps. 120hz mode also is very smooth when you’re at 120fps and can smooth out frame-rates that jump up and down.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    A fun way to play games on the go or in bed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a ton of fun to use and play games on. Like everyone else my SD Card Reader worked once and then died, but since I got it Open Box, and I knew that it would probably not work going in, that's fine.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cool hand held

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and convenient hand held device. The battery drains pretty quickly on AAA games so highly recommend a power bank.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Not quite there

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bios updates and bugs every day are not encouraging for a $700 device. It also gets extremely hot in turbo mode. Games do run great and adding all launchers is very easy if youre into pc gaming. The toughest thing for me is that the steamdeck is around half the price for the base and another $100 for a 1tb ssd that you can add which makes it around $450 for very similar performance. If you want no hassle then buy this instead. Battery life is horrible too but no other product is good at battery other than a switch.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jaysee,

      It is really unfortunate to hear about your disappointment with the ROG Ally. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. Please note that future updates to the ROG Ally that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0123" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough! This is easily the greatest handheld system I’ve ever owned. Xbox game pass plays great, steam works great, screen is awesome. If they fix the MicroSD card it’s unstoppable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Powerful, but glitchy, build quality is cheap

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this, I was expecting software updates to occur. Which is fine, I've used windows most of my life, and I'm OK with navigating Windows. But my problem was that It got stuck the deathloop right away after an update. After it was completed ANOTHER UPDATE had to be done and same thing, deathloop. Luckily holding the power button helped and didnt corrupt or brick the system. But it was a noticeable issue. After 15million updates later, I was able to install 4 games, 2 of the which it will not run, why? I have no idea as they are games that arent demanding at all. One was from xbox live pass, and another from steam. Maybe its those thats causing the issue, who knows. The other 2 games ran flawlessly, both from Steam. The plastic case makes it seem cheap and flimsy, and having the SD card next to the exaust and charger make it seem like it was thrown together, and the buttons and joystick feel cheap and easily breakable. To sum it up the exterior is way more underwhelming then I was hoping for, but the performance of this device is crazy for it being handheld. Once i got over the updates and deathloop Problem. that is also the 2 games i spent installing that refuse to run (they were wreckfest and ATS. the other 2 games that ran amazingly was nfs payback and cyberpunk 77. ) overall I feel like its going to be a love/hate relationship with this thing. Should i return it to prevent that? Lol

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dr Otep,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0476" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    I use it everyday.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things awesome. The 780m plays games great. When it can't I use steam link or Xbox streaming for it. BG3 runs on low (720p + upscaling you can play 100% of the game no problem. You can get a USBC dock and output to screen and even connect mouse and keyboard. Helldivers 2 seems to be the upper limit of what this device can support natively but thinking of the 1000's of games that just work on it forgetting triple A titles is kinda easy Don't count on the micro SD port working the new model does fix that though

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Laptop With Joysticks :)

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This device is not your average handheld console. People who are used to playing switch or the steam deck are gonna have a hard time getting used to this, but if you know how to use a windows laptop or ever used a pc use it like a laptop with controllers. You can use this to play Vr games or Nintendo games if you want you just have to download emulatros. But get ready to update this thing for 6 hours because you have to first update windows, then update the bios, then update the armory crate then you are good to start using this. After this any game you throw at it it will run as long as you play around with the settings and the performance. I have been draming like a device like this since a kid a gaming console where u can play whichever games wherever whenever.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice Upgrade to the Switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Nintendo Switch since 2017. I've loved it for its stability and simplicity. It's a handheld console with decent battery life without any bloat. A few years into owning it, I've been in the search for an upgrade. Deterred by subpar battery life and performance, I've stuck with my trusty Switch. That was until the ROG Ally with Z1 became available. The battery life is less than that of the Switch, which is expected due to its increased size, audio, video, and overall processing performance, but it's manageable. I'm able to play 2 and a half 6-minute quarter NBA games, which is not bad IMO. I have kept my Switch this whole time, but I think now I'm confident to let it go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome little machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First things first this is a great device. Its got the lower to run just about any game at settings that look good on this size of a screen. Our boys played it while we traveled without issue. If someone is expecting this to be just pick up and play, it can be with skme front end work. Its a PC, so there is some set up, updating, and downloading required. But once its ready to rock the armory crate/asus app on the device keeps anything gaming well organized. Everyone has to remember if you dont have internet you cant play live service games, so olan accordingly and download some that can be played locally from the devoce. We are extremly happy with how it performs and its ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Nintendo switch

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is delightful to carryalong for when we are on the go or at home. The picture is awsome it is a great gift and for personal use. Works exquisitely and the games are awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Life changing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly changed my life. I always wondered why people loved their Nintendo switches and I could never really get into it, but this has made me understand the appeal of handheld hybrid gaming. Is fantastic to play on its own and even better when you buy a third party dock to hook it up to your TV for a similar switch experience but with pc games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product. The performance is way better than what I expected. I am using it with a quest 3 and the experience is very smooth. The battery life is good too. I don't need to charge it if I don't use it in a couple of dats. Besides, I finished this purchase inside a store and the clerk helped explain to me what's the best deal I can get for it, which saves me roughly 50 bucks (I guess). Thank you so much!!!

    I would recommend this to a friend