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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9116 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 9,116 reviews
  • Rated 5 out of 5 stars

    Great piece of technology

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought open box excellent got exactly that only thing that sucks didn’t get the rog stand for it.The handheld PC is amazing use it at work while on break or waiting for Uber after work and it’s a champ plays all my emulators ps3 ect runs great,new games runs great,honestly awesome invention so glad I was able to get one,also got a friend to get one he also loves it replace his laptop with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works beautifully. It is a lot to set up, but worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing piece of tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays every triple A title like a breeze. my only complaint is the battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    powerful handheld and well worth the purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing powerful portable gaming machine that gets the job done of playing current gen games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome ROG Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device for playing on the go whatever title you throw at it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful portable pc! It plays games smoothly up to 60 fps on 1080p the screen is awesome it truly does what it promises!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the rog! It was easy set up for me. Im only using the Rog for gaming. I love the gaming hub. All my gaming apps and games in a single area is handy! Wish the battery lasted longer but im usually on my couch so i can have it plugged in. Definitely recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great for travel very powerful and can play just about anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great i love it, works great, super portable, runs most games

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ROG Ally Overheating fried my SD Card Reader

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general, the performance to play triple AAA party games is great. I was able to play World of Warcraft classic in 30min-1hr using a controller mod, and Diablo IV a few times. Unfortunately when I went to access my games from the SD Card, the drive was no longer appearing. This is unfortunate as that was the option I chose to have extra games stored there. I went to ASUS website to open a repair ticket as I pre-ordered this and had it launch day, but ASUS directed me to go to Best Buy where I purchased to have it repaired. So now they have and are sending to the regional repair center states away for 2-4 weeks. I have ASUS 4K gaming monitors and so on and never had an issue, they seemed to really rush this. Another issue is this is meant to be a mobile gaming device, and when trying to compete with the steam deck, not including a case is a negative, but then selling a separate case that cannot house the charger for it is a double negative. I would recommend just getting a steam deck, which I had before and wished I just stuck with that. Hopefully ASUS fixes future units

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ronald,

      We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. As we understand, you've sent the device in for repairs and we hope the issue gets resolved.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0204" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Two years and still going strong

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using my Ally for two years now and haven't looked back. I had really debated a Steam Deck at the time but love the fact that I can easily play across services including Steam, Epic, GOG, and more without having to hack or bypass anything. Only issue I had was the memory card slot was bad and ASUS quickly fixed that for free with no issues. Great, powerful device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to love this device, but Windows 11 is causing issues that are affecting my overall experience. While games run well at 720p and 900p, exceeding the performance of a Switch, other aspects of the device are suffering due to Windows 11. Is there anything I can do to troubleshoot these issues?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great windows handheld More powerful than the steam deck and slimmer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My rog

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I played every day I like it. I can use it for discord to talk to my sister who lives in Texas and play Xbox and steam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredibly impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box of this product and it has amazed me from day one. I can't believe so much computing power can be packed into such a small device! It has no issues handling some of my favorite games (Sims 4, SWTOR, Guild Wars2) and I am enjoying being able to game again immensely. Definitely recommend! I still think I'll end up getting a more robust PC at some point, but this definite works in the interim!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easily my favorite portable gaming device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have a Steam Deck and a Switch, but I bought this for a few reasons: I like ROG products, I wanted one made for Windows, and why not? So far, it’s my favorite of the three: better display, better feel, and more power. For the most part, games run better on it than on the Deck. But it isn’t as polished as either the Switch or Deck, so if you’re not willing to tinker with it like a regular Windows PC, you might be better off with one of the others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Love It!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that the Asus Rog Ally is by far the best handheld gaming device I’ve ever had the pleasure of laying my hands on. Its everything I’ve ever wanted in a high end handheld and more.. much much more.. the fact that this beast runs Windows is also a huge bonus as I can also use it for some editing and various other tasks. Too bad 5 stars is the limit because I’d give 10 if I could. #Amazed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Ally a lot. I also own the Steam Deck and is hard to get to a conclusion about which one i like the most. They both have features i like and that i dont like. All i can say is that if your main concern is the price, i would go with the Steam Deck because you get a pretty good case with it and it will cost you $100 less compared to the Ally with a case. If you buy the Deck now in July you can get it at 20% off and will save like $300 compared to the Ally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect alternative to steam deck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld PC for light gamers. Do not use the sd card as it has known issues. If you decided to upgrade the SSD, make sure to update the internal clock in BIOS before starting the cloud recovery. The system will hang due to mismatch between system clock and server clock, but it will not notify you to update the clock. Also, the first update will probably take a few hours as it is windows, but afterwards things should be very smooth,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LONG-TIME OWNER OF ASUS ROG ALLY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this device for almost 2 years. I got it on launch day! This has been my gaming PC for a year until I got my own laptop. I still use this handheld a a lot. I game in the couch, bed, and plane. I even bought this to Japan so I could still play Valorant (150FPS - Set to Low Quality) during my trip. Controllers are still great, no stick drift or whatsoever. I haven't had problems with the fans either. Windows is more convenient for me after all even in handhelds when it comes to gaming. There is the new Ally X, but I'll stick to this one until the next generation comes. Wish they released this one with the black version too just like the Ally X.

    I would recommend this to a friend