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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1520 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,520 reviews
  • Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Handheld

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The z1 extreme is a amazing product. The joysticks are nice and firm. The battery life leaves a bit to be desired but overall, it can handle any games you throw at it. The storage capacity is kind of weak at 512 gb but you can upgrade it. This is a great product to take with you on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great game console

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great for playing games, very easy to use, and I love the flexibility in the games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super powerful handheld, easy to use and setup… First time using a handheld anf blown away by the performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Is just as a pc and i connected to my monitors and it works fast and smooth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best handheld ever had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my 6 year old. cheap gaming laptop. Does everything i need it to do. If i need more power, i keep it plugged in. Bought used best buy deal, paid under $300. Play it everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    $400 absolutely worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $400 I can’t recommend the z1 non extreme enough. Especially if you’re willing to install bazzite or chimeraOS. It unlocks much more options, simplicity and, smoother more stable gameplay. Otherwise, windows 11 is still good. It just comes with the pros and cons of well.. windows 11.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Portable

    Rated 5 out of 5 stars

    The best portable gaming console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ROG this is the best portable gaming machine.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great quality for great price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as gaming handhelds go this thing is amazing. Battery life while gaming could be a little better but I wasn’t expecting it to be amazing. Graphics for the price are great. Again didn’t expect to get 3070 quality out of a handheld. Fans are quiet and upgrading the ssd was a breeze. 10/10 would buy again. Love this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great for cloud gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was deciding between this and the G Cloud, to use for remote gaming from my Xbox. At the time, this was only $100 which was worth it for me. It can run older Xbox games from game pass perfectly when i have bad internet and is excellent for remote gaming when i have strong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy with it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything in the Halo Master Chief Collection plays at 120fps maxed settings. Most of the recent games I can get running between 30-60 fps with some tweaking. 30fps seems to be the sweat spot for visual quality and playability. Since it is more or less a Windows gaming laptop minus the keyboard you can run anything on it. Battery life is “good enough” haven’t tested that to know the true limits but it runs long enough for me, haven’t been in a situation where the battery completely yet. It works great with my generic USB C dock, turns it into a nice desktop. I do recommend getting a wireless keyboard and mouse/trackpad to help with some desktop related inputs.

    I would recommend this to a friend
  • Cons mentioned:
    Defective

    Rated 3 out of 5 stars

    Defective unit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was enjoying it for the first month of having it, played mostly docked and on TV. Then one night when I just wanted to play in bed , I noticed the right analog stick was grinding. Only 1 month in. What do I do? Go to Best Buy for service. According to my Geek Squad technician, it’s a known defect due to poor manufacturing standards. As this was 2 weeks out of return, I was given 2 choices: Pay $180 for the Best Buy Total, which extends the he return window, or ship it out to be repaired. So either pay an additional almost half of what I spent originally, just to artificially extend my window return window on a less than 1 month old product OR send out the unit with known defects to be repaired. Well…here I wait for my repair.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gerald V,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. It is greatly appreciated that you have provided us with feedback, which our Product Team will review.

      We understand that you sent the device for repair, and we hope that it can be fixed so that you can continue to use it without any issues.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0434" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portable

    Rated 4 out of 5 stars

    Love the handheld PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's like a mini computer that can go anywhere. It has quality buttons and controls. The only downfall of it would be that the battery life isn't the greatest and that when playing games for extended periods of time it needs to be plugged into a charger

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Multipurpose tool & User friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an Andriod user and unlike the limitations on iPhone I was able to use emulators on my phone. The ROG with windows 11 is like a dream come true. Works great with emulators and steam, xbox apps! The battery however leaves a lot to be desired however is very manageable at certain settings.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Price

    Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal for this beauty. Great for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Choice for portable gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision i ever made was to buy my asus rog ally. Its a very powerful handheld capable of running the best AAA Games. The design is impeccable, from the textures to the lighting effect on the joysticks. You can tell alot of love and development took place in creating a handheld gaming pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A gaming girl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, truly love the lat out every easy to use and it allows you to play all your stream games easily. Fact you will need a strong internet server because it will not look good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, easy to use, great gaming platform for games on the go our lounging on the couch. Runs all games I’ve tried so far with some of the AAA games running the battery kind of quicker then I’d like but for smaller or less powerful games last long enough before a charge for like 30-45 minutes a session

    I would recommend this to a friend
  • Pros mentioned:
    Portable, Screen

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this portable pc so far, love the screen and RGB

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing device.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing value for what you get. I suggest externak keyboard and mouse and a dock to take full advantage. The battery is not fantastic when playing AAA games, but having it docked and connected to an external display with a wired or Bluetooth remote is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good handheld for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine at sale price. Plays most things I've thrown at it with expected settings. It's not a $2000 desktop, if you plan to be mobile with the handheld it's a great option. The open box excellent I received did not have the little stand so that was a bummer but you can 3d print one online.

    I would recommend this to a friend