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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1520 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,520 reviews
  • Pros mentioned:
    Screen

    Rated 4 out of 5 stars

    A different kind of device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt have any issues. The screen is bright and the controllers do their job. Dont buy if you have bad vision, youll definitely be squinting. I didnt have the SD slot issue, but dont expect this to replace your laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALLY rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It plays Helldivers 2 no problem, Diablo I no problem, Cyberpunk 2077 no problem, Dragon's Dogma 2 no problem. Surprisingly it plays well off the power cord, it's great when plugged in and get more FPS out the games. Totally had great sessions on the planes, hotels on wifi. Microsoft is a little clunky on gaming handhelds, future updates should address it over time. In the meantime, Steam big picture mode and ROGs Armory Crate are sufficient launchers to cover up the big hole with Windows right now. That being said, there some to being to dock your Ally and turn it into a full on Windows desktop, can't do that some other handhelds currently on the market. GEFORCE Now and Xbox Game pass both stream games, as it should anywhere, perfectly. Exceeded my expectations as I originally got it to play the streaming services, but totally wowed by the fact I can play any PC games I want and install it on the handheld.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is best for serious PC and Xbox gamers who want a premium, powerful handheld device and are willing to pay a premium for the features and performance. However, it may not be the best choice for casual users or those who want a simpler, less expensive handheld experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Alley Review!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best handhelds I've ever held and played with. Obviously better than the Nintendo switch and better than my then desktop setup more powerful! Truly a magnificent feat in technology and handheld technology, honestly creating good competition in the industry!

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great hand held device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hand held computer. A must buy. It plays all my games and I can watch all my movies. You can play steam epic watch hulu. You can take it on that go with you. I recommend this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A decent handheld for sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good handheld that does what you need, but does have many limitations and hurdles for a base model. Really I think the best price would have been $300 but glad to spend $350 rather than spend over $900 for a handheld that I'm barely going to have away from a charger

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great speed and quality for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very user friendly and easy to set up. Very impressed with the devices speed and quality! Definitely worth the price. I will be upgrading the SSD to 1tb soon!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    The Device is Great!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My honest review was I wasn't sure how it would run games. The ROG ALLY Runs a butt load of games. Some games don't really work due to graphic issues but my honest opinion is that it was worth the price. If you going camping on vacations or traveling this is for you!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid performer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suprizing performance in comparison to my budget hp laptop. Nothing to complain about. Its basically a laptop in the palm of your hands. It running windows 11 is a plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very good product, albeit expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product for my son, he loves that it's compatible with steam, epic, and Xbox games. Runs well. Main reduction in star is due to battery life which is limited but we don't take it out of the house normally so a charger is usually nearby

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Decent gaming machine on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On sale price is well worth it. I have over 100 hours on palworld through the device. The trick is to load the AMD Fluid drivers and you will see frame rates above 80 at 720p. Plug it into a TV with a dock and pair an xbox controller and now you have a console.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Wife loves it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this for my wife so she could game more comfortably. She has not touched any other system in almost a year because she loves it so much. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and portable. Great build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife and she loves it. Perfect for playing Stardew Valley and similar games. If you play graphic heavier games, I would recommend the ROG Ally X

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Patrick review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product overall is great just that the battery is trash and the charger is a complete mess. I loved the product to be honest it great but the battery life is what kills the product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Absolutly amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in a huge debate for this product or a steam deck. my really good buddy has a steam deck so I decided to buy the ROG Ally so we could compare and come to find out the ally does significantly more than the steam deck. Would 100% buy again for this price 

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Asus Rog Ally Z1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this handheld console after reading and watching many reviews. Initially, there were a lot of complaints, but with the updates from Asus and setting up device correctly, it runs great. While not as powerful as the Z1 Extreme, it plays the games that I use quite nicely

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great Gaming Handheld System.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazong product. Had to factory reset when we recieved it. But after that works like a charm. My wife loves it more than me now. Just kidding but great gaming system

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 3 out of 5 stars

    Good device terrible memory.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I broke mine today because It made me rage. While it was working it's a pretty good handheld PC pretty much. Had some trouble playing some high end games. Screen was great for movies and videos and such. Only real issue is the memory, 512 GB can't do much with that after maybe 2 games and streaming apps installed and the countless updates this thing needs once you start it. Tried to upgrading the memory and it got stuck on the bios menu and wouldn't let me do any changes or even leave the bios so it had to die. Maybe it'll work great for others but I wasted 400 bucks and probably have to buy a new one.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aaron R,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've encountered and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0430" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Fantastic buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld, basically a portable computer. The issue was that ups lost the package or claimed it was broken. Best Buy continued to assist me through this problem. Refunded my money and i bought a replacement. Best choice.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    My thoughts

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought this to have more options of what to game with when I'm away from home. I think this thing is great for that. I got to play halo and even tried out Helldiver's 2 on it with not a lot of complaints.

    I would recommend this to a friend