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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1520 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,520 reviews
  • Rated 5 out of 5 stars

    Buy this ROG

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best handheld gaming ROG out there , I have used it almost every day even took it to the hospital when having my baby to play between naps etc…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is reliable and good bargains!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far since day 1 of arriving home, I've been very pleased with my ROG Ally. Also The price paid was great and the conditions of the device were pristine. Best Buy has been my go to for things I need and customer service is top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld it have last me over A year and still working great though the battery life is not so great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for gaming on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent little machine to help me play some games on the go. To get better performance make sure to tweak the settings a bit. Again it is technically a computer

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Variety of gaming options with the steam app and xbox gaming. Super fast depending on the mode you set it in. Battery life varies with the haming modes as well. But a fun and cool option for gamers who want the pc haming experience on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best product and price from Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best item you could have gotten for a truly reasonable price. Best Buy have the best deal met with all expectations about this product. I highly recommend it. my kid is really happy.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Work and Play remote.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I freaking am obsessed with this game console. I use it for working remotely at home. Purchased a separate screen too. Make mobil work and gaming simple. Buy it already.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The best holiday gift I sweet my self a littleGift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new pc handheld I play on steam for 90 hours and no battery issues at all it run smoothly like butter so much to do on it it worth it for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s dope I can’t lie,,, I have a blast using it while on the road and while camping!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Price on the internet.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the handheld that performs like a desktop. I was worried about getting the Z1 vs the Z1 Extreme, but I have been pleasently surprised. While I am not a serious gamer, I can play all my titles without bottlenecks including AFOP.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Asus ROG Ally non-Extreme

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device. For the price you will not find a better windows based computer. Runs most every game I have thrown at it. For this price just get one. I was so impressed hours after getting it that I bought another for my son.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    So close yet so far away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale for $400.00 usd and still returned mine. After two days of updates and optimizing and deleting bloat and so on i was able to finally download games i transferred them to sd card and they starting deleting themselves had to redownload everything game wise and deleted again. The sd card and 1 hour battery time was a kill for me a little laggy at times. Otherwise it holds nicley in hands and forza looked and played immaculate! Looks sleek as well i showed it off why i had it. The sd card issues were my main NO. Switched to lenovo legion 5 slim oled and i dont have a single regret.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tommie C,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0397" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Up to you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's powerful, but kept crashing. The user experience is not like the steam deck, but you have more raw power to play newer titles. I ended up returning it and going with the Steam Deck. Felt like a PC when the Steam Deck felt like a console.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Best Gaming Handheld System

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for about 4 months and I absolutely love it. I play some cozy games, Mass Effect, and big AAA games like Elden Ring. Its a must for games who are in the move and don’t want to carry a heavy laptop. Power bank is a must!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming on the go

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on sale. My only issue was the battery life. I purchased this to play emulation and had zero issues running everything up to ps2 games. Controls take some getting used to when playing xbox games, but you can sync up wireless devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good gaming device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well out the box. Windows works good on this device. Get rid of the extra stuff you don't need. Highly suggest upgrading the drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great handheld gaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great intro handheld gaming device. Works with all the streaming services. Battery life is pretty good - can game on it for a couple of hours without it being plugged in. Never have issues with games lagging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld, all the options

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I am not a windows or microsoft fan, I've been able to appreciate this device. I have EmuDeck installed and steam and a bunch of ROMS, the experience is great. Playing Xbox games it performs very well. I bought a dock to hook up to my TV as well and use wireless bluetooth remotes for a great console experience. Keep an eye out for sales. My only complaint is that long hours of play as a handheld is uncomfortable not on fingers, but the bottom of my palms, as they wrap around what are rather "sharp" corners on bottom of device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Changed My Mind On Handhelds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this thing. I really didn't want to get a hand held at first mostly due to the fact I dislike small screens (I use my PC and other devices on my big tv). I ended up picking up the Z1 non-extreme on sale (which they still are for 400) and I was pleasantly surprised by how enjoyable the experience is. Don't get me wrong a few things aren't perfect but its overall a solid experience. If you can afford it I would recommend the Z1 extreme version because it lets you play a whole host of other games this device with the normal Z1 cant play. Ive been playing alot of Dead Island 2 at 900p with medium to high settings with FSR on and its a very solid and playable experience!

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld computer. Got for my son for chriatmas and he loves it. He likes that he can take his computers games anywhere we go.

    I would recommend this to a friend