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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1520 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,520 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very good value at this price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with the device so far. It’s snappy as a mobile Windows PC, and games very well. It’s also very strong on emulation. The battery life could be a little better, but that’s about my only complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld. runs very well, may not run the hottest, newest games (triple a titles) but that is not really what it is for in my mind, i got it on sale and for the price, well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Cheapest windows gaming handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. The screen is great for handheld gaming but you may need a dock for windows productivity. Great SD expansion slot for extra storage, great for retro gaming storage. Only has one USB c port so you may need a dock/adapter to connect other devices. Turbo mode device kinda gets hot but most games run well in performance mode/ silent mode. Runs windows application on par with most Windows laptops. I got it at $400 so it is a great buy at that price. At $500 still greatest for gaming because of the more powerful integrated GPU and size. but larger screens laptops may be better for productivity. Could use one more usb port on device though.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Handheld fun!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s super fun to play! It’s super worth the price if you want to play certain games but enjoy handheld better

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Very powerful and smooth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for away from home use and its gaming capability is great it feel right very responsive and crystal clear picture i would recommend this for anyone that wants to play like you would on a next gen console

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Nice system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this , I am finally able to sit on my couch and play world of warcraft . I have to download curse forge and change the direct X settings , but it plays beautifully . I love the system .

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen, takes time to setup. Battery life is around 1 hour to 1 and 30 mins with my testing. Runs Xbox very well. It was what I was needing to game when tv is being used.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best device ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ohnestly over joyed with this and best buys service quick delivery. Ive played games like doom etenernal, elden ring, and star fleet and handled them all relitibly well only problem is it has a low baterry life.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    absolute MUST buy!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely the next level in portable gaming. This rig is not too heavy, has an amazing screen, and capable of rendering AAA games. I love it and Best buy made the purchasing a pleasant experience.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A+Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Ally over 2 months now and not a single issue , it’s smooth and clear . Battery drains quick the more potential u use on a game but if you leave plugged in will work just fine

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well for so of my gaming needs. Runs very quickly. Battery dies fairly quickly but only while playing games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for medium-light gaming and emulation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good handheld device, instead of being a handheld console it’s more of a laptop with a gamepad instead of a keyboard and trackpad. It’s able to “play” most games but everything has to be set to low for a decent and stable frame rate. The Z1 Ally is great for medium-light gaming and emulation but if you want good performance I’d say go for the Z1 Extreme Ally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! I can stream all my games from xbox, playstation, play pc games natively. If i want to run my pc games maxed out i use the geforce now service for those AAA titles with all the great visuals maxed out (ultimate service). I got this over the more expensive version because I had the intention of mainly streaming games to it on my local network for the most part. I use it everyday, i do not regret the purchase and for $399.99 it is a very nice pc. I bought a dock for mine so i can hook it to a tv in my home and use a keyboard and mouse or controller and play on a tv too. I could go on and on about it. Great bang for the buck!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play is just as much as my switch as a cozy gamer it’s great to be able to take my PC only games on the go I event decked it out to be a total “me” feel

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a powerful mini computer graphics are great nice for a handheld my only issue is battery life is short and drains fast so has to be plugged in most of the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld up there with the heavy hitters

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic handheld! As someone who also has a steamdeck and a switch. This one fits right in. I mainly use this for Xbox gamepass as windows is its OS (and I didn’t really want to dual boot my SD for multiple reasons) it’s nice being able to download Xbox games and play them on the go. Currently I am playing through Halo and boy oh boy does it run great! The controls feel exactly like I feel they should. I have ran into very few issues that couldn’t be corrected quickly. All in all, This is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not a computer for competitive gaming or streaming on twitch, youtube. But for a casual pc and console gamer thus is the perfect device. Its more powerful than my msi gaming laptop. Well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 2 out of 5 stars

    Good device but missing some features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG ally is a good device in terms of hardware, but is very lacking in the software functionality of the device, the Armory crate mode is very nice but should be more simplified, and having a mouse pad on the front like the Steam deck would be a very nice addition, when browsing the internet. Besides that the 120hz screen and led features are very very good

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Yannis B,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0265" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Highly recommend.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Battery life could be better but that can always be improved with fine tuning. I did opt for the ZL1 extreme but this is still a very capable machine.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Asus Rog ALLY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was in very good condition when I got it price was really fair considering it was on sale I was very happy and pleased with the product.

    I would recommend this to a friend