Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Wait for the ROGAlly 2.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld, awsome battery life, large memory. But is it worth $800? Not sure.
No, I would not recommend this to a friend Lots of work to do...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in 2024 when it came out. Always have had headaches due to constantly optimizing games. Even to low settings still ran really bad. So, I used this to play League instead :>
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JKJKJK,
Thank you for sharing your experience with the ROG Ally X. We sincerely apologize for the frustration you’ve encountered, particularly with the need to constantly optimize games and still experiencing performance issues even on lower settings.
To help address the concerns you’ve mentioned, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
- Pros mentioned:Overall performance
Good product, bad quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is amazing, able to run games like bo6 at 60 fps and still looks good, but Asus quality control absolutely sucks, had issues with the triggers being loose or getting suck, the right bumper trigger got mushy or had to press hard to get it to actuate. Got it exchanged and had no issues with the face buttons or triggers but the right Analog stick was loose, moving freely up and down and when moving it around sometimes caused it to make a popping noise. I would say wait to buy one for them to address their quality control, should not be having these issues out of box on a $700 console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trent,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if two devies you received had problems. All ASUS products undergo intensive quality control testing and inspections, and are buiilt to last. The problems you have had with the ROG Ally are random. ASUS provides warranty coverage for the product. We recommend you send the product in for service to resolve this hardware issue immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Nearly perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good and powerful handheld and will serve you perfectly fine. Only issues I have is that I wish it had a bigger screen and I wish that the hardware was more efficient with the battery so that I could have a longer play session. Other than that, it’s excellent
I would recommend this to a friendEh. Not as good as others.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the msi claw 7 ai+ and i think i really prefer that over this one. This didnt feel great in my hands and also didnt perform as well as the newest msi claws thats are out. It also hurt my big hands to hold this one and play.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isaiah,
Thank you for sharing your experience with the ROG Ally X. We regret to hear that the device did not meet your expectations in terms of comfort and performance, particularly when compared to the MSI Claw 7 AI+. We understand the importance of ergonomics and ease of use, and we sincerely apologize for any discomfort you experienced while using the product.
Your feedback is greatly appreciated and will be forwarded to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0060" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Be patient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys take the pc aspect out of the equation. If you take the time to set it up properly and with the right settings it’s perfect. I purchased a compact keyboard and mouse as well as dock and plan to use it to replace my desktop, Xbox, and laptop. For my use it works great.
I would recommend this to a friendScreen could be bigger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast. Performed better than I expected. Too small of a screen for me though.
I would recommend this to a friendIt good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for xbox gaming. Buttons are too loud. Windows gets in the way sometimes.
I would recommend this to a friendamazing device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does everything and more that i need. great product deff recommend!
I would recommend this to a friend- Pros mentioned:Portability
Portable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for gamers that like portability and computers
I would recommend this to a friend This is a grown up handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice handheld gaming u can get Xbox pass or steam or set up emulators great all around for that adults gamer
I would recommend this to a friendIt's okay .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on the go, but just not as powerful as expected. Very laggy, and the screen quality is not ideal. I hope to see some improvements down the road. Feels good as a handheld Sound is okay but not much to be expected unless using headphones.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angela F,
Thank you for sharing your feedback on the ROG Ally X, and we apologize for the issues you've encountered. We are committed to providing our customers with the highest quality products and will forward your review to our Product team for review.
To troubleshoot the lagging issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
An experience thats exhausting.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very capable system . However a bit buggy. Had to uninstall Amory Crate and do a reinstall because it got stuck on the loading screen. Windows is a pain in the a## , but thats not a knock on the system. Probably won't buy another one. This is my 2nd Ally. Bought the first one and gave it as a Christmas present to a relative. I miss the ease of the console experience. Tweaking settings to get the best FPS is not my thing. Much prefer buying a game and it just works. I think PC gaming is amazing but I look foward to the Switch 2 . When I want a game I really don't want to research whether or not it'll work and then if it does have to then research the optimal settings for said game. Not for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gervase Z,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To troubleshoot the issue you're experiencing while gaming, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Machine review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. It does die pretty quickly but the power is worth it
I would recommend this to a friendAwesome handheld
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best handheld console ever. Sticks are good, screen could be Oled and the battery take care of heavy games for 1h30m at least.
I would recommend this to a friendHere's hoping Deck 2 comes out soon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, it's valve's war to lose. And they seem so much more interested in making a good console that when the deck 2 arrives, the other guys gonna have to go nutso to catch up. Only thing I disliked about the steam deck was the smaller m.2 slot, 720p screen, smaller battery and the age of the hardware. I know that sounds like 80% of the thing, but the ally consoles are just buttons smashed on a portable computer, I feel like it could be away better thought out. The touchpads on the deck are so incredibly useful, it's kind of embarrassing for everyone else. Sorry asus, just having the most powerful doesn't make you the best.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobdole,
Thank you for your feedback.
We do understand your dissatisfaction with the ROG Ally X and the inconvenience this may have caused if it didn't meet your expectations. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
My Emulation Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, windows is a little hard to use on a hand held that small but it’s still a seamless experience.
I would recommend this to a friendHigh End Gaming from High End Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little skeptical buying a used item but it turned out to be an amazing purchase. Thanks to Best Buy’s ease of buying and included services I am more than happy!
I would recommend this to a friend10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it about a month so far, was torn between this and a steam deck, can confidently say I’ll probably never buy another new console again
I would recommend this to a friendBest bday gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using it everyday! Worth every dollar, earth my birthday gift to myself. Has made me really happy
I would recommend this to a friend