Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- |
- SKU:
- 6583218
Customer reviews
Rating 4.7 out of 5 stars with 2282 reviews
(2,282 customer reviews)Rating by feature
- Performance4.8
Rating 4.8 out of 5 stars
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Controller4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great gaming pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reignite my love of pc gaming but in a console form
I would recommend this to a friendRated 5 out of 5 stars
PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works just like a computer just missing the keyboard and a mouse.
I would recommend this to a friendRated 4 out of 5 stars
Good handheld gaming console but expensive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gaming console, good specifications, but quite expensive.
I would recommend this to a friendRated 5 out of 5 stars
What a BEAST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming handheld out right now. Plays any game i throw at it
I would recommend this to a friendRated 5 out of 5 stars
Great Upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a small scratch on the first one i bought. Store was great and easy to swap ! Told me come back if i had another issue.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
My Experience with the Rog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance was better then expected, was really hard to get used to the controller feel with windows.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew W,
We are pleased to hear that you are satisfied with the ROG Ally X. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Excellent handheld device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best handheld devices I ever purchased it’s great. It’s just like having a mini pc
I would recommend this to a friendRated 5 out of 5 stars
Great games on the go solution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a minute to get a handle on controls but once you do, works amazingly. I love it for traveling or even just sitting in bed
I would recommend this to a friendRated 4 out of 5 stars
I loved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah the battery it's the only problem that I'm noticed.
I would recommend this to a friendRated 4 out of 5 stars
Rog ally x
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good device i love the rog ally x just wish it was a lil more break proof
I would recommend this to a friendRated 2 out of 5 stars
Defective Unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded Steam and the Texas Chainsaw game. Played it and the graphics and inputs seem great. Until I downloaded Fortnite via Epic Store, i noticed the left upper shoulder button wasn’t clicking like the right upper shoulder button. Returned it. Kinda dissapointed because I put a screen protector and all the updates the system required via Windows, Armory Crate, My Asus App and Windows Store. Ally X should make it’s own gamestore intergrated with armory crate. I don’t know why but the Nintendo Switch OLED seems brighter as well. I guess it’s the OLED screen. I got an exchanged unit ordered. Hopefully everything works as advertised. If not, I’ll stick with my Nintendo Switch until Switch 2. Ally 2 needs a 8 inch 16 by 10 OLED screen and less Windows and more Armory Crate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We understand that you have returned the ROG Ally, and we hope that you obtain a functioning replacement and that you will enjoy using it.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0273" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Great except for one thing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's awesome, it's the second one I'm getting though, the first one had memory card issues that made it way to hot and the micro SD card slot didn't work. Hopefully this new one will.
I would recommend this to a friendRated 2 out of 5 stars
Underwhelming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After researching for approximately two months on the best handheld system for PC gaming, I found the ROG Ally X. Watched countless reviews on YouTube about the device and seemed that it was the best fit for purchase. I got the device and have been playing on it sparingly for the past couple weeks as I have a full build gaming PC every time I have attempted to play or even launch a standard system setting the ROG Ally X has had nothing but issues. Games that said they would work refused to even launch. I attempted to use the built-in systems such as AMD and armory crate to alleviate this issue and it never worked. However, it is extremely comfortable to hold in the four hours of gaming. I did get into the system was very fun. Overall, just not practical I do think that the idea is there, but the technology isn’t.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if you are unable to play games properly. If you are unable to play games, please try to update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at:  https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/. You may need to reconfigure your game, video and performance mode settings inside the newer version of the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since por and unstable internet connection will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
Terrible pre order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device amazing best buy actually getting pre orders on launch terrible never pre ordering again not even worth it
I would recommend this to a friendRated 5 out of 5 stars
GREAT!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thjing, I just dropped my first one down the stairs, so I bought another.
I would recommend this to a friendRated 4 out of 5 stars
Good device, Strange sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a high-pitched noise in the fans, I don't know if that's normal in a brand new device
I would recommend this to a friend- Pros mentioned:Battery life, Overall performance, Screen quality
Rated 5 out of 5 stars
Ally X - Perfecting what the Ally should have been
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for a Nintendo Switch once mine was on its last legs. Once I found out that Nintendo still has yet to release a console, I searched for other options because I did not want to just rebuy the same console I did before. I searched the market and bought the ROG Ally. Once I found out that the Ally X released, I sold my original Ally and bought this one. My first impressions were that I loved the black color and the addition of the second USBC port versus the proprietary external GPU port on the original Ally. I could plug in some USBC headphones and charge the device at the same time without the use of an external dock which was awesome. The buttons and triggers feel a lot nicer and it's overall more comfortable for me to hold because I have larger hands. As I started playing games on it, that's when the upgrades really started to shine. The upgrade to 24GB of RAM allows for much more overhead and arguably reaches the Z1 Extreme processor's full potential which on a real note, AMD is doing some black magic sorcery with this chip; that combined with the implementation in the Ally itself allows for a super smooth gaming experience. The performance is amazing in all of the games I play on it. Forza Horizon 5, Fortnite, Bo3, Bo6, Bo Cold War, (gotta love CoD zombies on this), RDR2, The Witcher 3, GTA5, and even high end emulation such as PS2, PS3, Wii, GameCube, and even Switch run great. The frames I target are between 40-60 for story games and 60+ for FPS titles. Don't expect anything too crazy as this is still a handheld, but don't underestimate it either. The screen is great and I'm surprised it wasn't an OLED since the colors look vibrant and everything feels super responsive. It is 1080p and 120hz, but very few games would be able to take full advantage of it so the variable refresh rate takes in and allows for a super smooth gaming experience regardless. As I started playing games on the Ally X, there is one notable quality-of-life improvement over the last model. The battery. With 80Wh of headroom, it makes me actually want to use this device as a handheld without being tethered to the wall, and at that point I'd just use my desktop PC. That feature alone makes me want to use it a lot more without having battery anxiety. For $800 (you might be able to catch it on sale for $700), although expensive, it's still a really good buy. I would definitely recommend if you have the money and is unbeatable compared to other competitors. The Steam Deck is also a great option due to its tight integration with Steam, but also lacks in certain features such as being able to run other game launchers or comply with (spyware) anti-cheat.
I would recommend this to a friend Rated 4 out of 5 stars
Possible RB problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The RB in one game needs to be pressed twice in order for it to register when remapping the controls. Other than that, it seems fine. Something I will be keeping an eye on.
I would recommend this to a friendRated 5 out of 5 stars
Rog ally x is superb!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it every minute!! For any person always on the go
I would recommend this to a friendRated 3 out of 5 stars
Average
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited when purchasing the Rog Ally X. I had been playing on my steam deck for sometime but was getting sick of trying work arounds to play non steam games. I figured the Ally x would eliminate that. While the unit is able to download and play games like COD and others, it’s been a struggle with other games on steam. All in all it’s not any better than the steam deck. I wouldn’t purchase again.
No, I would not recommend this to a friend


























