Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
For the price, do better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wound up returning it in lieu of the soon to come out Microsoft player which has superior hardware and programming. Also feedback on the joysticks drifting... These things are too expensive to be buggy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2407034851-0051] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Ended up returning it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handheld pc gaming is a great idea I just don't feel the technology is there yet. This is the best handheld so I gave it a try and the lag and performance just weren't up to what I prefer. I'm sure some people will love it, but to things to run fairly smoothly I have to mess with a ton of setting until it's right and when I try a different game I have to change them all again. I prefer a more relaxed game experience. I want to plug in and play. This is not for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronald M,
Thank you for sharing your feedback on the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Getting better!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better battery life. Cooling could be better. Ditch windows as the operating system…
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThisIsMyName,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very fun
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun fun fun fun fun fun fun fun fun fun fun fun fun
I would recommend this to a friendAlly X
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp graphics. Super fast processor and refresh rate
I would recommend this to a friendAlly X Impresses, just need OLED for Ult Experienc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great update to OG Ally. Love the ergonomics and in hand fell. Screen is OK, would prefer OLED thus 4 stars. None the less my new primary gaming machine!!
I would recommend this to a friendChristmas Gift!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my daughter for Christmas! Happy Camper!
I would recommend this to a friendUltraportable gaming PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very capable for the size and comfortable in the hands
I would recommend this to a friendIts great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great. Backs up on my PC. Makes things easier to bee abkebto download and back up my desktop.
I would recommend this to a friendDefinitely glad I bought.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took me a day or two to get everything figured out, but I’m definitely glad I bought it.
I would recommend this to a friendBroken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I am broke wish I could do more on it it’s fun too play
I would recommend this to a friend- Cons mentioned:Operating system
Rog Ally X
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately Windows doesn’t work well with for a portable console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ana C,
Thank you for sharing your feedback on the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing with the Operating System, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great for on the go gamimg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Not too big not too small. Buttons are good.
I would recommend this to a friendPretty good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows is holding this thing back from being 5 stars.
I would recommend this to a friendNice purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device is very comfortable to use but the battery does not last too much
I would recommend this to a friendBuy it maybe ?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty chill, setting it up is a bit annoying tho.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for those that one mobile with the power that goes with it.
I would recommend this to a friendFilled with Spyware, no screen scaling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a slick unit, and I really want to like it. I had no problem with it being Windows 11, but it has Copilot on by default and if you just click through screens, you will accept the CoPilot keylogging "which they call inking". These things shouldn't even be an option, especially since this is likely to end up in the hands of minors as a gaming device. Secondly, I am visually impaired. There is no option for screen magnification, and sicne it supports many PC games that have no UI scaling, they are essentially unplayable unless you get a doc and put it on a TV, which I could just do with my Xbox. This is a trinket, but with the price, it's a trinket that will never provide full value to you. I couldn't even imagine trying to play Baldur's Gate 3 or another triple A title on this screen without major magnifying glasses on. I'm still in my return period, so I'm not sure if it's going back, but I don't recommend anyone buying this thing if you don't have eage eye vision.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tonamy76,
Thankm you for your comment.
We do understand your disappointment and the inconvenience this may have caused if the ROG Ally did not meet your expectations. All ASUS products are spyware free. After completing the initial Windows setup, ensure that WIndows defender was activated and activated to secure the device from spyware and malware. Copilot can be disabled inside Windows Settings, select Personalization, click on Taskbar, and toggle the Copilot option off. Most games does have a UI slider that you can adjust to your liking. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
The best at best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in gaming great product get one u will enjoy.
I would recommend this to a friend- Cons mentioned:Operating system
cant start won't charge where battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately have to give this 1 star. I have been waiting to buy this since March. Well 3weeks ago I made the purchase and it was great until last night. I had a system update 2nd of October when it was completed I shut it down. Last night I got on to play once I turned the ally on within 10 min the battery drained and completely shut off. I charged it, it won't recognize the charge, I could somehow open some setting and test the battery and it shows battery not detected. The system would then shut itself off and restart, shut off and restart. There is no way to factory reset, no quick fix guide. This is disappointing as I am working 72 hours and I specifically bought this for my downtime. Now have nothing. I do not recommend this. Asus saysi should take it to a facility thats 3hours away to repair. How about just giving me a gift card to purchase a new one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JIMBONES,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0033" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support