Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- |
- SKU:
- 6583218
Customer reviews
Rating 4.7 out of 5 stars with 2282 reviews
(2,282 customer reviews)Rating by feature
- Performance4.8
Rating 4.8 out of 5 stars
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Controller4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Would wait for a Rog Ally XX
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows os was an inconvenience, the ASUS graphic updates werent always updating even when toggling on for Auto update. Battery depleted fast on AAA games. Biggest gripe is the grip and feel of the thing my pinkys felt weird and hands ached from play sessions
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felipe,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience this has caused you. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407034851-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Rated 3 out of 5 stars
Joy stick movement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As much as I want to love the rog X theres one thing that keeps bugging me bad while playing and its the right side joystick seems to have some type of delay while aiming on B06! Tried everything from recalibration and tweaking it, just cant seem to aim well! This the only reason why im returning cant enjoy gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear THATBOYJT,
We sincerely apologize for the Joystick issue you're experiencing with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
It looks good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill update when i recieve it but been watching youtube on this and asus definitely has a share in the future of the handheld world
I would recommend this to a friendRated 5 out of 5 stars
Bigger screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device, just wishe it had a little bigger screen
I would recommend this to a friendRated 3 out of 5 stars
Package Pirates Abound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package stolen from my porch. Contacted best buy and they seem to be reviewing in order to process a refund. Cant believe that deluveries like this would just be left outside without being signed for. Cant revview the product for obvious reasons, but vvery disappointed in BestBuy shipping choice for something as costly as this.
I would recommend this to a friendRated 3 out of 5 stars
Meh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for modern gaming where you have good internet. I bought it for a trip to China and I couldn’t get it to work on the internet on the plane, nor in country, nor with retro emulators that take no internet at all. Seems like I overspent for what it does. Emulators won’t pick up the built controllers for mapping so I couldn’t even do that
No, I would not recommend this to a friendRated 5 out of 5 stars
Easy order and pick up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordering was easy and the estimated pick up date was on time.
I would recommend this to a friendRated 4 out of 5 stars
asus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my son’s favorite present!He loves being able to play all of his games
I would recommend this to a friendRated 5 out of 5 stars
Really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some problem with bluetooth but i fixed it so everything good.
I would recommend this to a friend- Pros mentioned:Battery life, Screen quality
Rated 5 out of 5 stars
Ally 2.0
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at the specs sheets, the Ally X offers a little more than the original that came out a year or so ago. After spending a week with it, I found that Asus has addressed all the shortfalls of the original Ally, especially the major one: battery life. For most, this might be the biggest reason for upgrading or choosing it over the Ally. To improve battery life, Asus doubled the capacity from 40Whr to 80WHr. On games like Modern Warfare 3 that played best under the performance profile, I’ve gone from 1.2 hours to almost 3 hours of gameplay before needing to plug the charger in. On some games that are not graphically intense, like 2D games, expect up to 6-8 hours of gameplay. Storage also saw significant upgrades, such as doubling the storage from 512GB to 1TB, and the form factor is now a standard size 2280. Going from 2230 to 2280 is a good change since now you can go up to 4TB of SSD storage and cheaper options than 2230 NVME drives. You also still have the option to add storage via the UHS-II microSD slot. The RAM was also upgraded from 16GB-6400 to 24GB LPPDR-7500 (16% faster). In some games, you may see an increase of 5-10% in additional fps. One feature that did not make it over from the ROG Ally was the proprietary port for connecting to external GPUs; instead, the Ally X sports a USB-4 (40 Gbps) Type C port. You now have more options available for external GPUs. With 2 USB C ports, you can connect to an external monitor and charge simultaneously with charging speeds up to 100w compared to 65w. Thermal was also improved with quieter fans. This is great since the speakers were excellent in the original Ally and are even better now with the Ally X. The joysticks are slightly different now. They feel less loose when moving, and overall durability was increased to 5mil cycles compared to 2mil. The face buttons have more feedback due to the more extended travel. The triggers are slightly chunkier now. The design looks very similar to the Ally, but Asus made minor tweaks to improve comfort when holding it. The corners are much more rounded. The display is still the same as the 7-inch IPS VRR 120hz 1080p from the ROG Ally. I would have loved to see an OLED panel, but the IPS panel is still a good one and the only display that supports VRR in the mobile PC gaming handheld market. I wanted to focus on the upgrades since the performance will be similar to that of the ROG Ally. The chipset is the same Z1 Extreme, which has proven to provide a good gaming experience at 1080p low-medium quality settings on most games. Upgrading from the ROG Ally is tricky since the only noticeable change you will see is battery life, especially if you often carry your device when traveling. I recommend going with the Ally X for those purchasing one for the first time. The added battery life and the additional RAM and storage are well worth it. 512GB can quickly get filled with 3-4 triple AAA titles. Even though micoSD is a good alternative, it’s not the best since speeds are way slower than those of an internal NVMe drive.
I would recommend this to a friend Rated 3 out of 5 stars
The ROG ally X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rog ally x is great device . I already owned LCD steam deck so I just felt the price for rog ally x wasn’t worth it due to it not being not too much powerful than steam deck . Waiting for new version .
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear WsupJ,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Powerful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having 2 usb is a better for mouse and keyboard. Good update.
I would recommend this to a friendRated 4 out of 5 stars
Asus Rogue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the new Asus, no problems so far and it’s really good.
I would recommend this to a friendRated 4 out of 5 stars
Handheld console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good gaming handheld console, but it does take time to get used to the console
I would recommend this to a friendRated 2 out of 5 stars
Crashed 30 times
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it was awesome. But installing games, thats an issue. Too many updates to get it up and running. Too much learn curve conpared to a regular PC. I got it on sale right before Christmas. Too many games crashing. Had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review. Having returned the product, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407034246-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rated 2 out of 5 stars
doa rog ally x
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came doa so i didnt even get to use it. I heard its good though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cranedisk,
Thank you for sharing your experience with the ROG Ally X. We sincerely apologize that your unit arrived in non-operational condition. We understand how disappointing this must have been and regret that you were unable to use the device. If you are still within the return or exchange window, we recommend contacting the original place of purchase to arrange a replacement or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
If you stay at home with it it’s fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not portable enough. The ergonomics are too overdone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ErikL,
Thank you for sharing your experience with the ROG Ally X. We regret to hear that the device did not meet your expectations regarding portability and ergonomics. We sincerely apologize for any inconvenience this may have caused, as we understand how important comfort and ease of use are to our customers.
Your feedback is greatly appreciated and will be forwarded to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0061" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
The best option for newcomers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't already have a ROG Ally, this is the one to get.
I would recommend this to a friendRated 4 out of 5 stars
Good bit not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs really well some issues with buttons and analog sticks intermittently not working
I would recommend this to a friendRated 4 out of 5 stars
Good performance bad windows interface on set up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device windows interface is not touchscreen friendly
I would recommend this to a friend


























