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$899.99

Customer reviews

Rating 4.7 out of 5 stars with 2282 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,282 reviews
  • Rated 2 out of 5 stars

    Left trigger stopped working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this handheld, however after 14 days the left trigger stopped working completely. I factory reset the device and still nothing. Barely made the Best Buy return window. Now Im nervous to buy another one in fear that it will break again outside the window.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BrandonM,


      We certainly understand your disappointment and the inconvenience this may have caused.



      If doing a reset didn;t resolve the issue with the left trigger button, please try to reset Armoury Crate. If problem still persisted, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the
      product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.


      Regards,
      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Do Not Purchase This Product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy is selling a lacking device with lacking solutions. The controllers and LEDs do not turn on at startup and shut off randomly during games. You are often forced to use the touchscreen function to restart the console so the controllers will work. Armoury Crate has a multitude of issues with syncing the LEDs as well. For an $800 pc/console, it should function without issue; especially the controllers. If I wanted to purchase a separate controller for my gaming PC, I would've. BestBuy informed me that my console could be sent off to be repaired for these issues. However, I spoke to a manager about returning the product due to the price, its dysfunction, and not being able to have it for a month (due to repairs). I have had multiple PCs and consoles that have lasted 7+ years, but this new device is unpromising having had it for only 3 months. BestBuy said it could not be returned. When I asked if I could trade it in instead, the manager called it "defective." They sold me a "defective" device that they do not even want. Why would I want it either? I was also denied store credit. Furthermore, the device is considered too "new" to be traded in. I am now making payments on a "new" and "defective" device that I do not have possession of because it was sent for repairs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RDJNC,


      Thank you for your comment.

      We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if you are experiencing multiple issues. To resolve the issues with the controller and with the Armoury Crate utility software, check if Windows, drivers, BIOS, games, applications and the Armoury Crate utility software are up to date. Updates for the device are posted at:  https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/. Configure the game and video settings inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.

      If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 3 out of 5 stars

    Not quite there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool but not quite powerful enough for intensive gaming. Design and the feeling in the hands is really good. Once upgraded more to run more powerful games smoother this system will be perfect.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Drrocker,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    BestBuy? Worst customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device. Worst experience with BestBuy. They delivered to someone else, called support and they lied to me saying they’ll do a refund. A week later they email saying no refund will be offered and to work with local authorities about the case. I asked for explanations and got complete silence. Luckily I managed to work with delivery person to eventually recover the item. But BestBuy will plainly ignore the issue and just steal your money. Never using the services of this company again.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jorge,

      We're sorry to hear that the device was delivered to someone else and we apologize for the inconvenience caused. This is not the kind of experience we want our customers to have with our resellers. To file a formal complaint, we recommended contacting BestBuy customer service at 1-888-237-8289.

      Our team is pleased to hear that you were able to retrieve the product, and we hope that it functions normally and that you enjoy using it.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2407030210-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't a fan when it wouldn't start up like it was meant to. Ended up returning it due to the issues it had downloading anything.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josh,

      We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      Having returned the device, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Not a Switch 2

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty neat but could be much tighter in functionality

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Logan L,

      Thank you for your feedback on the ASUS ROG Ally X. We're glad to hear you find it impressive, and we appreciate your comments regarding functionality. Your input is valuable and will be shared with our product team as we continue refining the user experience.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    All was well until it wasn't

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this device the first 2 weeks I had it. Then all of a sudden it booted into BIOS and said I don't have any bootable drives. Unable to fix and needed to return.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JBailey,

      We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Having returned the device, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407034851-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Right Trigger not working

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got mine today and the right trigger is not working i tried everything still no luck. Now i have to return and wait til saturday to get a new one. Not good Asus

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jefson45,

      It's regrettable to hear you've encountered issues with your trigger. Please ensure you've completed all pending updates on both Armoury Crate and Windows update. Once completed try recalibrating your gamepad via Armoury Crate. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 2 out of 5 stars

    High expectations low results.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overrated for the price. Poor picture quality on new games ill continue playing my switch for a fraction of what this cost me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kaydon R,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    To much for something so small..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the same price you should just buy a laptop. I returned mine and bought the steam deck and am very happy with it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Random Gamer,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Too much windows baggage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't mind the overhead of windows just to play games, it's a powerful machine. If you think it will be console-like, it's not.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mattt,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Please wait for new operating system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows is not meant for a handheld... I cannot stress this enough, and you will get stuck with a device that isn't great for traveling. Which in my eyes is the reason to get a device like this. I would suggest on waiting till Microsoft makes a console like interface for these devices or one that releases with steam os.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DrewD,

      Thank you for your comment.

      We do understand your disappointment and the inconvenience this may have caused if you are experiencing stability issue with the ROG ALLY. This devie is fully-optimized to run a full version of Windows 11. To resolve the issue, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
      If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Untrustworthy Company

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tinkerer and pc gamer in me wants to recommend the X. In a way.. I sort of am. But Asus don’t get the stars. Only if you have the disposable income to pay for an exorbitantly overpriced mid gen upgrade to an enticing but inherently flawed device. Only if you’re willing to open up your $800 device to tinker around and add electronic lubricant to the horrible squeaky triggers and Dpad that so many are experiencing. Again… $800 device. Asus has a deplorable track record with customers.. bullying, gaslighting, and strong-arming them into believing the issues with the original Ally weren’t the fault of Asus the self. It took numerous YouTube exposés to get them to change ANYTHING, and in the end they still do the bare minimum. The SD card is hopefully a thing of the past on the X. Asus used a flawed card reader in the original Ally then blamed a million other issues instead of admitting they sourced a bad part. If you buy this know you will probably have to deal with an issue related to Asus cutting corners with bad build quality. I added electronic lubricant to my squeaky right trigger 3 times and it’s still bothering me. I called asus to get a replacement trigger, and they told me to send the whole unit in for replacement because there “were no replacement parts available.” All the while they sell replacement triggers for $40-$50 on an obscure website. No thanks. My dpad squares like crazy but it is not easily accessible like the triggers. I’d have to take out the main board to get to it. Again. $800 product. This company has a long way to go when it comes to trust.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TimothyK,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, issues you have experienced with the trigger button is random. ASUS provides warranty for the product. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 2 out of 5 stars

    Eh not that great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly just get a switch. Definitely way overpriced for what you end up getting.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KennethA,


      Thank you for your feedback

      We do understand your disappointment and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product, will agree that this ROL Ally stands
      out as a top choice for those seeking a high-performance handheld device. The first Hybrid device that was optimized to run a full version of Windows 11 and supports Steam, Game Pass, Epic, GOG, and more. If you are experiencing performance issues with this ROG Ally, check if Windows, drivers, BIOS and the Armoury Crate utility software are updated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/ . We recommend to configure games and video settings inside the Armoury Crate utility, ensure you are running the most current utility program posted at:  https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.


      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,



      Rodel
      ASUS Customer Loyalty Asus

  • Rated 3 out of 5 stars

    Asus ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fun system but lacks in being able to easily switch between games from different systems.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josh M,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Poor Performance For the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unimpressed and returned the device. It kept freezing dueing setup and did not perform anywhere near expected for the price paid. I did only have a day or two to try it before return though, as my package was misplaced during delivery. I still think I would have returned it, given a longer period of time, though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aydan,

      We sincerely apologize for the performance issues you've faced with the ROG Ally X and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed on to our Product Team for review. Having returned the Ally, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Dead pixels

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    qc hasn’t improved. Joy sticks, get stuck in one direction out of the box with a huge line of dead pixels down the middle of the screen.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Carlos,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. Based on the issues described, the device appears to be defective. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Not worth it. To many flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed that this overrated rog ally x battery needs replacement in 6 months. Not worth the money. Back to Playstation 5. Horrible waste of money

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kashmoney,

      We apologize for the inconvenience you've experienced with your ROG Ally X. We understand how frustrating it can be to encounter battery issues, especially within such a short timeframe. To address this concern, we recommend contacting our support team at https://www.asus.com/us/support/callus/ so we can assess the situation and provide appropriate assistance.

      We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Don’t Believe the hype!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not an easy device to use or setup. Repeating load screens, screen locks up, unexpected errors, sometimes the controller works and other times it doesn’t. Not at all satisfied with this purchase.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WhyOculusWhy,

      We’re sorry to hear about the system performance issues you’re experiencing with the ASUS ROG Ally X. This is not the level of performance we aim to deliver. To help resolve the issue described, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034246-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/us/support/faq/1038855/ Asus

  • Rated 3 out of 5 stars

    Need better screen preferably closer to 8 inches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the original but for me just too hard to see in game text. SD OLED same games and I can read the text.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Michael H,

      Thank you for sharing your feedback on the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus