Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Didn’t work for me and watched tons of videos
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My didn’t work game final fantasy xvI frozen and then the full sistem stop, i will return it and change for legion let’s see
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xavier G,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Having returned the device, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Right Trigger is dead out of the box.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got to love Asus’s quality control! Will return tomorrow and not replace, 80WH battery is nice but you’re better off getting another handheld because it will actually function out of the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Evan M,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the ROG Ally X, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Buy open box is a scam!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy said it was opened box excellent! But the screen was scratched and unit dirty. I would advised to stay away from best buy open recommendations as they clearly don’t inspect the items.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Missel S,
Thank you for your feedback regarding the ASUS ROG Ally X. We're sorry to hear the open box unit did not meet expectations. As Best Buy handles the condition and grading of open box items, we recommend contacting them directly to request an exchange or return. We appreciate your input and will share it with our retail team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0070" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
terrible quality control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy, left thumbstick out of the box has noe left and right movement...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear nickN,
It's regrettable to hear you've encountered issues with your joysticks. Please ensure you've completed all pending updates on both Armoury Crate and Windows update. Once completed you can also try recalibrating the joystick via Armoury Crate. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Be careful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sooo excited to purchase this. After a week of having it, the whole device stalled out during a software update and I couldn't do anything. Returned to store unfortunately, I wanted to love this asus product. If you do buy this get the warranty. It's worth the extra money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin K,
We're sorry to hear that the ROG Ally X stopped working due to a software update, and we apologize for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review. Having returned the device, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0056" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Game compatibility, Portability
Really good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say. Its a really good handheld; plays all the games i want it to; and is lightweight and portable with exceptional buipd quality and battery life. If you can spare the miney get yourself one.
I would recommend this to a friend Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I would just get a Gaming Laptop instead. Just use you'r own controller.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrotherAce,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don't Buy Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing Charger. Bought it open box excellent (which means all parts and accessories are included). There was no charger in the box. This means geek squad lied about verifying it was in excellent condition... since they didn't even verify it was in the box at all. Contacted online live chat. They told me my only option was to get in a car and return it and that I will still lose the $25 expediting shipping fee no matter what.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathan,
We certainly understand your disappointment and the inconvenience this may have caused.
Normally, sales related issues are resolved by the seller if a used item was delivered to you with a missing charger or AC Adapter. Should you need further assistance with the ROG Ally ot other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box, I knew it was going to be a risk, however I trusted best buy and bought it. The game was in perfect condition apparently but the screen kept on freezing all the time. I returned back with no issues.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear LeydiJ,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if the open box ROG Ally keeps freezing. Usually, if an open box item keeps freezing up, we recommend to install all updates(Windows, drivers, BIOS, games, application). Or perform a Cloud Recovery. For helpful tips on how to run a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/us/support/faq/1047855/ . Updates for this ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/ . If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Faulty product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got home from work then took about 30 minutes to set up and come to find the right trigger is not working. Tried two games per launcher on Steam and xbox app. Even tried calibrating it and it just doesnt register anywhere, even in the crate software. Back it goes to the store and backbi go to my reliable steam deck. Asus quality and things I’ve heard seem true so beware and don’t waste your time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raff
Thank you for bringing this to our attention and I certainly understand your frustration. Reinstalling Windows using ASUS Cloud Recovery. Please try to hold the volume down button and press the power button to turn the device on. It should boot into the BIOS menu. The ROG Ally's BIOS screen, with the ASUS Cloud Restore option highlighted. Press the Y button to exit EZ mode, then navigate to the Advanced tab. Select ASUS Cloud Recovery and press A to begin the process. You’ll have to connect to Wi-Fi to begin the download, and it may take some time, rebooting multiple times during the process. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great device l, but unfortunately I got a dud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The D pad is making weird noise, the right analog stick is not working properly and along with the noising erratic vibration rumble the performance seems to be weaker than my original ROG Ally, sent it out for repairs. Highly disappointed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand that you have sent the Ally in for repairs, we hope that it will be fixed soon and returned to you without any issues.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was kinda glitchy and didn't play as well as i expected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel R,
We sincerely apologize for the performance issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0295" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Came with a steam deck charger.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box excellent condition rating. the system its self is in great condition but it came with a steam deck charger in the box instead of asus oem one called best buy no replacement for it or discount. Cant even achieve full wattage with the included steam deck charger. once again i do understand i bought open box but come on best buy really a steam deck charger:(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
We're sorry to hear that you've received the wrong charger with the ROG Ally X. This is not the quality of service we aim to provide, and it's not representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To investigate this problem further, or for assistance with obtaining a new charger, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
0 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IF I COULD GIVE IT 0 STARS I WOULD! No STEAM games are running well. Some games like Asseto Corsa i could not even start. Other games like Mafia2 crashes all the time. Red Dead Redemption 2, the FPS are so low it makes it not enjoyable and really jittery. ALLY 2 IS A GREAT IDEA WITH POOR PERFORMANCE
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Olgamosin K,
We sincerely apologize for the gaming performance issue you're experiencing with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unable to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system was nice but it came with some problems that I could not get resolved even with help. Xbox app kept crashing every time I opened it Xbox app wouldn’t let me update System was getting stuck in pc mode Overall experience was not the best
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We sincerely apologize for the system performance issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 341
12.19 MB
2024/09/12
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problems further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2407030210-0048" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Stopped working after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the console keeps crashing. Disappointed with this purchase and won’t be making any more purchases from Best Buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeffrey B,
We understand you're experiencing crashes with your ROG Ally X and sincerely apologize for the inconvenience this may have caused. To help resolve the issue, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0068" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Poor build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor build quality. 1st one I got has a stiff shoulder button that makes loud noises after a few presses. Returned it and got another one and had a similar issue on the ABXY buttons. ASUS needs a better QA process.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dominick N,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not my thing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the steam deck better. This has more power but the screen is meh compaired to the one on the deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Memeweaver,
Thank you for sharing your thoughts on the ASUS ROG Ally X. We appreciate your feedback and understand that while the device offers enhanced performance, the display experience may not have met your expectations compared to the Steam Deck OLED. Your input is valuable and will be shared with our product team as we continue to refine future designs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0069" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
QA issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with left bumper not working. A day late and a dollar short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issues described, the device appears to be defective. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been having trouble with the battery ever since i bought it...i had to send it back twice Because it wouldn't keep a charge and you cant charge while playing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Craig D,
We sincerely apologize for the battery issue you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. To further investigate the issue, please email us at customerloyalty@asus.com and include the case number "N2407030210-0031" as a reference. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support