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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 608 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 608 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this handheld. I was able to get it online on Best Buy and was able to pick up the next day they worker was very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife’s an avid gamer bought as a present for her and she absolutely loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this gem up and have loved it since day one. I havent had a problem with any game granted im not running stuff at max settings. I have consoles for that, dont believe all the negative reviews. This is well worth this price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    first xbox product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product; i've been using it more than my ps5, and it came within a few days, and it's been a blast since

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best thing to get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really good for a hand held pc and I would recommend to get a keyboard and mouse for it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Steven black

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system exceeded all my expectations! Really smooth graphics and the interface between steam and xbox is very smooth as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    ROG xbox ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very decent handheld don't get me wrong. You can actually play most of the games on it. I would definitely suggest it to people who want play games like silk song or resident evil or other similar games. The problem comes when it tries to play latest games and it doesn’t feel future proof. If you already have a gaming pc this doesn’t give you that play that game from anywhere kind of a vibe just yet. Maybe we need to wait another generation.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Rkr8,
      We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2512000301-0001] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox ally review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it basically a small computer and Xbox works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Definitely Worth buying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! This is my first handheld since a gameboy. Gaming has came a long way and this device is the icing in the cake

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Xbox rog ally is a good purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im loving this console i absolutely love how comfortable it is to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a Christmas gift for my 15yr old daughter. So far she’s loving it. She’s able to play all of her games without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, the best portable gaming/pc i have ever owned!! 10 out of 10 RECOMMEND!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I do recommend rog Xbox ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a beautiful screen and can run any game just fine It’s Xbox controller grip case is genius My only issue was not knowing enough about windows gaming handheld systems It’s been a learning curve but well worth it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    5 star device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome portable device with pc and cbox capabilities. Able to utilize many applications like EA and epic and Xbox along with Steam as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Xbox rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice device for someone who wants to play casual games. You really have to adjust settings to play more graphic intensive games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all the handheld consoles they have out this one is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Xbox ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this ROG Xbox Ally for a few weeks now and I'm fascinated by its performance. I definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a gift and l am very satisfied with it made him very happy with the purchased l made definitely worth it especially with the price it was l, best buy also was very good with costumer service when l pick it up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming more fun

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it play it daily with friends which has made gaming for me so much more fun!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 3 out of 5 stars

    Slightly better performance over Steam Deck OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for light gaming, good display, good battery life, great comfort.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jesus,

      Thank you for sharing your experience with the ROG Xbox Ally. We are pleased to hear that you find it well‑suited for light gaming, with a good display, reliable battery life, and comfortable design. Your positive feedback is greatly appreciated and will be shared with our product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus