Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 12161735
Rating by feature
- Performance
Rating 4.2 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
to a friend
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was worth every penny don’t play it as often but if I’m out of town or on the road, I’m always on it. Just need a reliable Wi-Fi.
I would recommend this to a friend
A good first step but needs much improvement
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Xbox Ally FHD is a really good first step towards the future of what handheld gaming can be and while this is a great first step, I do think that this device has some shortcoming. The fact that you can play Xbox games on a handheld device is just unbelievable to me. Ten years ago, I never could have imagined how far gaming would evolve. The setup and installation for the ROG x Xbox is super easy with a BIOS update and you will have to log onto windows 11. After that you will have access to the XBOX gaming store. This is where handheld gaming has a short coming. I noticed that a few games that I wanted to try out in handheld are not offered. I also noticed that performance is wildly inconsistent and I assume that is do to formatting of the games into a smaller screen and for handheld. I started to test out Halo which made note that the game will not be the same in handheld but is playable. It happens to play fairly well and looks really nice but it still is just missing the WOW factor. Racing games happen to look and play really well on the device as well. I am sure games like fortnite, doom and others will look and play really well and are probably perfect for the device. To me the device has the size and feel of the original Sega game gear which quite frankly disappointed me. To me this device just feels way to big, clunky and cheap. When I look at something by a major competitor, it can play AAA games really well in both handheld plus you can output it to a TV. I am excited by the prospect of what ASUS and Xbox can do moving forward but right now I cannot give this product more then three stars.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt,
Thank you for sharing your detailed experience with the ROG Xbox Ally. We apologize that the product did not fully meet your expectations and that you encountered limitations with performance and game availability. Your feedback regarding the setup process, display, and overall usability is very valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for everyone, great for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for like a few days but it’s been so cool! It’s not for everyone, as some people would benefit from just having a gaming PC, but yeah it’s perfect for me.
I would recommend this to a friendROG XBOX ALLY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! works as gaming handheld, also with windows, i can even work in it!
I would recommend this to a friendRog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for when I’m on the go and not with my oc, love it, works perfect and is super fun to use
I would recommend this to a friendTravel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. It’s literally a computer on the game! Super excited to travel with it!
I would recommend this to a friendAlly!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my Ally! Great quality! Can’t wait to play long hours
I would recommend this to a friendNot good, make sure you watch tons of videos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT AN XBOX, it lags and was not running Skyrim well even. It also needs to be on WiFi to play most games, which to me defeats the purpose of a mobile handheld game system. Not worth it at all and was very disappointing. Also the 599 one is veryyyy underpowered, especially being the price as an Xbox series x!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cameron,
We apologize for the disappointment you’ve experienced with your ROG Xbox Ally handheld, including performance concerns, game compatibility, and overall value. We appreciate your feedback and will ensure it is passed along to our product team for review.
To help improve performance, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to be connected to the internet all the time to be able to play. Which makes no sense to buy a console to play with when you are away from home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngelG,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the inconvenience caused by the requirement to remain connected to the internet in order to play. We understand how this limitation impacts the experience, particularly when using the device away from home.
Your feedback is greatly appreciated and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support