Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 12161735
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Great handheld gaming systems!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for handheld gaming and continuing to play xbox games on the go. Great product!
I would recommend this to a friendGet the black one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get the black one. The performance difference is significant and this one is not future-proof since it doesn't even play some current games well. Yes, it's significantly cheaper than the black one - but the black one doesn't disappoint.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric N,
Thank you for sharing your thoughts on the ROG Xbox Ally. We appreciate your feedback and understand your concerns regarding performance and future compatibility. We're glad to hear that you found value in the black variant and that it met your expectations. Your feedback is appreciated and will be passed to our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
rog ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice item when it works ,but windows has lots of glitch
I would recommend this to a friendIt’s alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay not great can get you by when you on the go.
I would recommend this to a friendChristmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband was so impressed and loved it. Got it as a Christmas gift
I would recommend this to a friend$600?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little overpriced imo. They used cheaper hardware so the battery could last longer, but at the cost of performance. Still a solid handheld.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear APIs,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize that the product did not meet your expectations regarding pricing, hardware choices, and performance balance. While we are glad to hear you found it to be a solid handheld overall, we regret any dissatisfaction caused by the design decisions made to optimize battery life.
Your comments on cost, hardware configuration, and battery performance are highly valuable, and we will ensure they are forwarded to our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great option for a handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little console PC.easy to setup, tons of games available
I would recommend this to a friendX BOX ALLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a wonderful game! Made a great gift and kept my son entertained for hours.
I would recommend this to a friendOne ecstatic boy on ChristMAs morning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son and his cousins absolutely loved playing with it on Christmas morning.
I would recommend this to a friendXbox ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid handheld but streaming games is trash, too much lag.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A nice handheld PC gaming machine that can also play your Xbox games as well.
I would recommend this to a friendROG Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great so far. Can play so many more games.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and easy to set up and use.cant stop playing on it
I would recommend this to a friendRog ally Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product it's amazing, i played for hours with this portable gaming. I liked Starcraft 2 and Héroes of the storm.
I would recommend this to a friendHandheld gaming done right
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this as an alternative to the xbox console, being that i am a dad and dont want my kid in front of the tv.
I would recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent machine just not for me. If you only have a couple games you play at a time or no system at home this could be great. I purchashed this mainly for mobile gaming and unfortunetly it doesnt work well without internet. Even games downloaded on the system take 10 minutes to open, compared to opening a cloud game on wifi only took about 1 minute 30 seconds. It doesnt make sense to me gow cloud games run better then installed ones off network.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua M,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issues you encountered, including the delays when opening downloaded games offline, the reliance on internet connectivity for smoother performance, and the frustration that cloud games seemed to run faster than installed ones. We regret that this led to you returning the product.
Your feedback is very important to us, and we will ensure that your comments are passed along to our product and quality assurance teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love play my xbox on the go and the interface is seamless
I would recommend this to a friendIn love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for my son for Christmas gift and he loves it
I would recommend this to a friendsuper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is a very nice super recomendt , my boy love this.
I would recommend this to a friendUser experience isnt great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it has impressive hardware, the user experience compared to the steam deck is extremely lacking. Even though this is branded as Xbox and should have had Microsoft support, it simply feels like windows on a tiny screen. It hasnt been optimized for the form factor at all. This starts at the login screen, where the finger print reader suddenly stopped working, and extends to launching games that don’t know youre on a handheld device even though they work perfectly on steam deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are sorry to learn that, despite the impressive hardware, the overall user experience did not meet your expectations compared to other handheld devices. We sincerely apologize for the inconvenience caused by the fingerprint reader issue and the lack of optimization for the handheld form factor, which ultimately impacted your ability to enjoy games smoothly. Your feedback will be passed along to our product team for further review.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/