Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 12161735
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Decent handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld for someone getting into pc gaming. Not quite optimized for pc gaming and not a huge selection of Xbox games that can be played. Although price per performance isn’t great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DemarkaS,
Thank you for sharing your feedback regarding the ROG Xbox Ally. We are glad to hear that you find it to be a great handheld device for someone who is beginning to explore PC gaming. and we sincerely apologize for any disappointment regarding optimization, game availability, and overall price‑to‑performance. Your feedback is valuable and will be shared with our product team for further review.
To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Asus Rog Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing device for my daughter. Amazing service as well!
I would recommend this to a friendXbox ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good device I like that it handles modern games pretty well.
I would recommend this to a friendBeauty on the outside, inside is, i dont know.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the speakers. Picture, size, grip and ergonomics are all great as well. The problem for me was the software. Having to call customer support twice during an initial boot up is never a good thing. When i did get it running, it really under performed. I did my research and i knew what kind of performance i would get and the limitations of the games i could play, so I didn't expect native with a solid 60. I do however expect a 600 handheld to play Ori at 30 fps, with fsr on. Maybe its better now, maybe i got a dud. I returned it for a refund. Hopefully with some patches this will be better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BillK,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing performance issues with this ROG Ally. If you're unable to play games properly, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. You may need to reconfigure your system, video, game and operating mode setting ensuring this is not going beyond the game's threshold. Furthermore, while accessing cloud games, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Handheld Gaming Masterpiece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. It is very user friendly and my boyfriend is obsessed!!!
I would recommend this to a friendLittle console
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it and highly recommend this item. It’s worth the price. Thank you!
I would recommend this to a friendPortable gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a christmas gift for my husband ans he loves it.
I would recommend this to a friendportable fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travelling and taking your gaming on the road.
I would recommend this to a friendNice gaming handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good starter gaming handheld for pc, windows runs smooth
I would recommend this to a friendRog ally Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good price haven’t had a problem yet and is very fun!!!
I would recommend this to a friendXbox rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons just stop working for whatever reasons, wasn't able to get it to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Theonean1,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issue you encountered with the buttons no longer functioning, and we regret the inconvenience this has caused.
To further investigate and resolve this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our support specialists will be able to provide diagnostic assistance and guide you through the next steps to get your device working properly again.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good gaming handheld it keeps crashing on me and I've got to reboot it I'm gonna be returning this and switching to the legion go s
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are sorry to learn that the device has been crashing and requiring frequent reboots, which has led to your decision to return it and switch to another device. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will ensure it is shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG XBOX Ally 7" FHD 120Hz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes this a little less than he likes the switch2 because it is more complicated.
I would recommend this to a friendWell worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything i need it to do. I don't regret this purchase.
I would recommend this to a friendRog xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good battery life, lots of positive for usage.
I would recommend this to a friendUnimpressed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressed, ended up returning. For the price it's just not what it's cracked up to be. It doesn't feel like an Xbox, it feels like something masquerading as one. It's fine for what it is, it just isn't what I expected, at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rayhagan1,
Thank you for sharing your experience with the ROG Xbox Ally. We're sorry to hear it didn’t meet your expectations and that you chose to return it. We understand how important it is for a product to deliver the experience you anticipated, especially at its price point. Your feedback will be shared with our product team to help guide future improvements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The Future of Portable Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible device, been gaming nonstop! Thumbs up!
I would recommend this to a friendBest handheld so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item Love it I recommend it the grip is perfect
I would recommend this to a friendopen box bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought an open box labeled as "excellent". when i opened the box, the screen was smeared with finger prints and the "B" buttone would get stuck when pressed. had to return. never buying an open box again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChristopherT,
Thank you for sharing your experience with the ROG Xbox Ally purchased from Best Buy. We sincerely apologize that the open‑box unit labeled as “excellent” did not meet expectations, arriving with fingerprints on the screen and a defective “B” button that required you to return the product.
We regret the inconvenience this situation has caused and want to assure you that your feedback will be forwarded to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Think of it as a handheld computer with control pad
I would recommend this to a friend