Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 12161735
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box that still had the paperwork in it that said it was broken. Guys what. It was still broken.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JulieW,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product your received from your vendor and the inconvenience this may have caused if the open box you purchased still had the paperwork that said it was broken. Typically, we recommend to contact your vendor for a resolution regarding the broken open box laptop. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It Glitches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas. The system kept freezing and then started just showing half a screen. Took it back to Best Buy and they returned it and ordered a new one. The new one is also Glitching and freezing. Im just gone return it for a full refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User162968,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the freezing and display issues you encountered, even after exchanging the unit. We understand how disappointing this must have been, especially since it was purchased as a gift. Your feedback regarding system stability and reliability will be passed to our product team for review as we continue working to improve future designs and deliver a better user experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes so long to download it feels like it’s made cheap the screen barely works I wouldn’t waste my money
No, I would not recommend this to a friendBulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and heavy. Would not want to have this on a long car ride. Ea games are not available on Xbox app and you have to download ea separately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshuaM,
Thank you for your comment.
We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if it did not meet your expectations. While the device weighs 670 grams, it is generally considered portable. Some users find the ergonomics and weight distribution comfortable and others prefer the chunkier grips. You are correct that EA games are not available to play natively and solely within the Xbox app interface. To play games included with your Xbox Game Pass for PC or Ultimate membership, you must install the separate EA Application on the device.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Average performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of Xbox games are not optimized for the handheld yet. Loading times are very slow for Ally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Opamaster,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the slow loading times and the lack of optimization you’ve noticed with certain Xbox titles on the handheld. Your feedback is important to us and will be passed along to our product team for review.
In the meantime, we recommend the following troubleshooting steps linked in the FAQ guide below to help improve performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Get an original ally z1 extreme on ebay instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ebay might have the original ally z1 extreme for the same price or lower. Better specs. Looking for the xbox experience? Just add the fullscreen experience with Xbox and Windows insider.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Momo,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510028932-0025] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As for the product I don't have a review because I never recieved the item. And have tried for a months to get help from best buy to resolve the issue. However they keep telling me that a supervisor will call me and that never happens. Now im out $600 and its past Christmas so what to do now
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrianC,
Thank you for sharing your experience regarding the ROG Xbox Ally. We’re sorry to hear that you never received the item and that your attempts to resolve the issue with Best Buy have been unsuccessful. We apologize for the frustration this has caused, especially given the timing around the holidays. As the purchase was made through Best Buy, we recommend contacting their support team directly at 1-888-237-8289 and requesting to have your case escalated for further investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not what I expected. Slower and smaller.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small of a screen, about a second long input delay (not sure of the actual time just felt like that)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kilian B,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the concerns you’ve encountered regarding the screen size and the input delay. Your feedback is very important to us, and we will ensure that your comments are passed along to the appropriate teams for review.
To help resolve the input delay further, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Buttons stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.B buttons stick and at times it wouldnt run the most basic games correctly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DarrenK,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if the B buttons stick and you're unable to run basice games correctly. If the B buttons stick, try wiping around the edges and crevices using a cotton swab dampened with isipopyl alcohol. You need to press the button repeatedly while cleaning. If you're unable to play basic games, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box. It was defective. Should have never been taped back up after the first return and sold. Anyway. Never could get it to connect to my son’s account. Took it back. Hopefully they don’t resell this device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kara,
Thank you for sharing your experience with the ROG Xbox Ally. We are sorry to hear that the device was defective and that you encountered difficulties connecting it to your son’s account. We sincerely apologize for the inconvenience this has caused, especially given the circumstances of purchasing an open‑box unit that should have met the expected condition standards.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we appreciate your feedback and will pass it along to the appropriate team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Traded it in for an Nintendo switch 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Things shut off on me after two weeks of not being able to play GTA on it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PAULL,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you've encountered, including the device shutting off and the inability to play GTA, which ultimately led you to trade it in for another console.
We regret the inconvenience this situation has caused and want to assure you that your feedback will be forwarded to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, has alot of issues with screen going blank. Definitely not worth the money spent on it. Battery life could be better. Maybe 2 hours when it does work correctly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnH,
Thank you for sharing your experience with the ROG Xbox Ally. We are sorry to hear about the issues you’ve encountered with the screen going blank and the limited battery life, and we sincerely apologize for the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
[Windows 11/10] Troubleshooting - Main (Internal) Display problem - https://www.asus.com/support/faq/1015072/
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No what i expected, is good but the x version way better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KevinL,
Thank you for sharing your thoughts on the ROG Xbox Ally. We apologize that the experience didn’t fully meet your expectations, especially in comparison to the X version. We appreciate your feedback and will be sure to pass it along to our product team as we continue to improve our devices.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Get switch 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this it is heavy awkward to hold and took forever to download games and it won’t play madden even though it says it does. Do yourself a favor and get the switch 2 it’s way better!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattR,
Thank you for sharing your experience with the ROG Xbox Ally. We regret that the device was difficult to hold, game downloads took longer than expected, and that Madden did not perform as advertised. We apologize for the disappointment this has caused. Your feedback is appreciated and will be passed along to our product team for review.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Defected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad item had to return it to the store since it was not letting download any games it kept giving error and sadly it was a Christmas present for my husband
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deysi,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are very sorry to learn that the device was unable to download games properly and continued to give errors, especially given that it was intended as a Christmas gift for your husband. We sincerely apologize for the disappointment and inconvenience this has caused.
We understand that you have returned the device and hope that you were able to get a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I tried
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many stops, stutters and freezes, I had to return it. It will play older games well but its a crapshoot on anything 3 years or newer. 20fps on Helldivers WITH AFMF. Just get an OLED Steam deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HalloweenB,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the stuttering, freezing, and performance concerns you experienced, which ultimately led to a return. This is not reflective of the quality we strive to deliver, and we regret the inconvenience caused. Your feedback is greatly appreciated and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Had to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After updating and tinkering for 2 days i gave up. Just get a Steam deck or one of the more powrful options best buy has. This thing aint worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jmpittman0220,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We sincerely apologize for the inconvenience you faced with performance and usability after updating and troubleshooting for two days, which ultimately led to your decision to return the product. Please be assured that your feedback will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not what I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not powerful enough to play my games. Nice design very comfortable in hands.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Petersonbuy,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510028932-0029] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, ComfortCons mentioned:Storage capacity
Good hardware held back by bad software
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a huge fan of handheld gaming. I tend to game at random intervals in short spurts, so handheld devices have always fit my needs nicely. This is my first Windows based handheld. I was eager to pick this up as a lot of my favorite games simply aren't compatible with Steam OS, and they aren't available on other platforms. After playing with this device for a week, my feelings on this device are mixed. The hardware is excellent. The grips are comfortable, the screen size is terrific, the image quality is great, the buttons are well positioned (though I did have issues with some of the buttons getting "stuck" if pressed at just the right angle), battery life is fairly impressive, and having dual USB-C ports and a micro-SD slot are huge benefits. My one complaint about the hardware is that it needs more storage space. I've read that the hard drive is user replaceable, but that's not something I'm eager to tackle until I've had the device a bit longer. I'm going to be using a larger micro-SD card in the short term instead. The software has some serious issues. I've had several Windows tablets in the past, and I'm no stranger to interacting with the default Windows experience via touchscreen. In a lot of respects, I wish that they'd just kept as the default on this device. By default, the handheld opens into the XBox app. The user interface is extremely cluttered, and it's trying entirely too hard to sell you stuff. I get the impression that the interface was designed more for making sales than the user experience. At the time of this review, the device comes with 3 months of GamePass' middle tier option. From within the XBox app, It's extremely unclear as to which games are playable and which games aren't. The interface hits you with a little bit of everything (including games that are only available on console). XBox has really been pushing cloud gaming lately, but it's unclear which games are able to be played from the cloud as well. Clicking the little cloud icon along the left again brings up an array of games that may or may not be available for this device. On top of issues with the user interface, I also found that the XBox app liked to freeze when first opened. The only way to get it working again was to hit the physical library button. The app would immediately unfreeze after visiting the library. The library is also the best way to find which games are installable and cloud playable. You can use the filters along the top of the library to locate these games (note that it has a default filter set for "installed games" when you first open the library. You need to turn this off to actually find anything). When I first got the Ally, the Armoury Crate software was completely unusable. I got a consistent error about it being unable to update followed by a crash screen. I endured this for three days before I visited ASUS' site, downloaded a fresh copy of Armoury Crate, tried to install it, got told I couldn't install it without first installing ASUS' uninstall utility to remove the previous version, installed and ran that, and FINALLY got a working copy of Armoury Crate on my device. The Armoury Crate software is a lot cleaner than the XBox app, and it offers more options for customization, but it also lacks integration with GamePass. If you're not planning on using GamePass with this device, you may want to just stick with Armoury Crate for navigating your game library. Controls are not standardized across applications. I had to learn a completely different set of controls for navigating the Epic Game Store vs. the XBox app or Steam. I don't like touching the screen on my handheld unless absolutely necessary. Unfortunately, there were several instances (including during the initial Windows setup) when you simply have no choice. Sadly, the screen is an absolute fingerprint magnet. Once you're actually in a game, the device works well, and the game play is nice and immersive. It's just getting to the point of actually getting into a game that's a struggle. I think the hardware on this device is excellent, but the software experience isn't very good right now. Software could be fixed with future device updates, so I'm cautiously optimistic that the user experience may improve over time. As it stands at the moment though, device navigation is extremely frustrating.
No, I would not recommend this to a friend Best Buy Customer Service Sucks--Rog Ally is great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself is great! The Best Buy customer service and online purchasing system is horrible. I would not recommend them to anyone.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrittneyD,
Thank you for sharing your experience with the ROG Xbox Ally. We are glad to hear that you are satisfied with the product itself. However, we sincerely apologize for the difficulties you encountered with Best Buy’s customer service and online purchasing process. While ASUS does not manage Best Buy’s operations directly, we will ensure that your feedback regarding their service experience is noted and passed along to the appropriate team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support