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Customer Ratings & Reviews

$499.99
Save $100
Comp. Value: $599.99

Customer reviews

Rating 4.2 out of 5 stars with 464 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.2 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers admire the ROG Xbox Ally for its powerful performance, making it a capable little PC, and its portability, enhanced by great tweaks. The device also boasts a premium screen quality and a smooth 120Hz refresh rate. While the battery life and quiet fan noise are appreciated, some customers express a desire for a larger storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 464 reviews
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Get one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first didnt like it, but it is a really nice hand held that is easy to use. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best handheld for comfortability by far. might upgrade to the X In the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome i really like how it looks and feels Awesome graphics

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been great. Graphics are decent, you get what you pay for. Runs most games. Love that it comes with option to add additional storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog xbox ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an excellent choice for playing xbox ,computer or steam games and also a computer to surf or do any task you need to do.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog Xbox Ally white!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, most games no issues. Specs is good and perfect travel.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it. Easy to use and good resoluition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things great. My 3 year old loves snuggling next to me to watch me play the littler games i dont need a pc to run. Only issue ive seen is windows software related. And ive found a way to make the issue a non factor. But it can get fixed with updates. Cant put in password when logging into windows.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Good choice great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiancé loves this game. He plays it all the time, and the high definition screen is the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great experience and more to come

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We know the UI and everything is still getting tweaked and cleaned but just the 2 weeks of playijg and its been really fun. The fele of an xbox controller with a screen was a change but it got comfortable after a time. And being upgradable and the easiness of it is really awesome

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was very good, it works excellent, no problems, I recommend this console

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Received as a Christmas gift. Exceeded my expectations. Great graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for what it is

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy playing all my steam games in it and arc raiders on the xbox library

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    My review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs most games well. If it is a newer game you will have to put all setting as low as possible but there still continues to be lag not sure if it’s the wireless connection not being strong from the device as other gaming systems run without lag

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear SemirB,

      Thank you for sharing your experience with the ROG Xbox Ally. We are glad to hear that it runs most games well, though we sincerely apologize for the lag you’ve encountered with newer titles and understand how frustrating this can be.

      To help improve performance and address potential wireless connection issues, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 3 out of 5 stars

    Open Box Excellent is a lie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is fine, my only complaints are with best buys open box policy. I got an open box excellent product, which should contain all parts and function normally. Mine did not contain a charger and the finger print sensor does not work. I contacted support and was told to call the store. I tried to call the store and got no where. Like I said, the product is great and I enjoy it, I just wish I actually received what I paid for.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear EliseM,

      Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the inconvenience you encountered with your open box purchase, including the missing charger and fingerprint sensor issue. We understand how frustrating this must have been when expecting an “excellent condition” product.

      While ASUS does not handle direct sales or refunds for purchases made through Best Buy, please be assured that your feedback will be passed along to the appropriate team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    The best Handheld i've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant believe I can play cyberpunk, The Witcher 3, kcd 1/2, all on high performance on the go! The UX design is really great and I love that its a gaming pc and you can utilize windows. This also feels way better to play and the controls feel way more solid than other portables.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best console ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever I love downloading games and being able to play them anywhere with or without wifi

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Performance for Dollar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gaming in bed or on the couch and when you just want to relax.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Even better than expected!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is even better than I had hoped it would be! I love that I can remote play the Xbox on this and even stream Playstation Plus on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gaming experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld PC. Great price! While it’s not as fancy as the Xbox Ally X, it’s still a great device.

    I would recommend this to a friend