Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- |
- SKU:
- 6642251
Customer reviews
Rating 4.2 out of 5 stars with 472 reviews
(472 customer reviews)Rating by feature
- Performance4.2
Rating 4.2 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Xbox Ally for its powerful performance, making it a capable little PC, and its portability, enhanced by great tweaks. The device also boasts a premium screen quality and a smooth 120Hz refresh rate. While the battery life and quiet fan noise are appreciated, some customers express a desire for a larger storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen qualityCons mentioned:Setup process
Rated 3 out of 5 stars
Pay more, play less
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, this was a pain to set up. You're not setting up a new xbox - you're setting up a really slow, small, new windows computer. It went slightly faster once I realized it was a touchscreen and I didn't have to move the cursor around with the joystick or buttons, but it was still really slow and painful, especially when it needed a windows update immediately. I had to set it down to update unattended and come back to it the next day. Then, you're going to have no access to any of your games unless you've bought the digital copy online. There is only a t i n y selection of games with the trial game pass subscription that comes included. Nearly everything needs to be purchased to play. Even for the games you already have in your library, most of them come with some kind of warning that certain features are not optimized for this setup. The screen itself is good quality for the size, and the sound is actually pretty impressive. If you really want to play your xbox on the go, and you're willing to pay for games or a better subscription tier, then this might be for you. If you're just a casual xbox gamer, I'd say pass this one up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bradcon,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the challenges you faced during setup and gameplay. We understand how important a smooth and intuitive experience is, and we regret that this did not meet your expectations. Your feedback has been noted and will be forwarded to our product team for further review.
To help improve your experience, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly -  https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/
- Cons mentioned:Game compatibility
Rated 5 out of 5 stars
Finally!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally! I have been waiting for this since it was announced. To say the least Im not disappointed. As a previous ROG Ally owner there were a few things I didn't care for. Mostly ergonomic issues. All of those issues have been solved with the ROG Xbox Ally. It feels just like holding a regular Xbox controller. Its amazing, since picking it up I really havent played my console. Now I will say not all games are compatible as of yet. Once more and more games go cloud based this thing will dominate. Currently I have COD black ops6 loaded and it runs it super well. Game loading is a bit slow but it typically is on the console also. Having a really good wireless internet connection is a must as it is wifi only connection unless using a adapter from type C to eithernet. I have used it on my personal hotspot on my phone as well on a drive to Vegas this week and it ran perfectly when cell service was good. Battery life is pretty decent but would recommend an external battery or play near a wall outlet.
I would recommend this to a friend - Pros mentioned:Screen quality
Rated 3 out of 5 stars
Decent handheld
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty darn excited to get a chance to use and review this. However, this first week has been extremely disappointing and underwhelming, to say the least. Right from the initial opening, not having any type of instructions other than how to turn it on, what all the buttons are and where to go to watch instructional videos was the first sign of many things to come. The power supply is a 65 watt mini brick of a charger that I did not use. I, instead, hooked it up to my existing 100 watt phone charger and it was full in a matter of hours. Starting it up was fun and exciting but the screen is so small if you are older with trouble seeing, you will have a hard time reading anything on this device (even after messing with the resolution settings). In theory, what this machine is capable of is very impressive, however, thinking it will operate like a XBOX is a mistake. This works mostly like a mini PC and the initial updates taking a couple of hours proves it. Finding how to log into your Microsoft account, download games that would actually run on this and somehow keep it from freezing up took a better part of a week. I have finally played a game for a couple of days that had subtitles (could hardly read) and while it is fun and the sound is impressive, I find myself getting tired of it and moving to my laptop, phone or XBOX Series X. This is definitely for the much younger crowd for light gaming and entertainment. Videos work well, and the sound is great but I struggle to see the benefit of this for serious gamers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear K0S0H,
Thank you for sharing your experience with the ROG Xbox Ally. We apologize that the product did not fully meet your expectations and caused frustration during setup and use. Your feedback regarding the instructions, display size, performance, and overall usability is very valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
A good first step but needs much improvement
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Xbox Ally FHD is a really good first step towards the future of what handheld gaming can be and while this is a great first step, I do think that this device has some shortcoming. The fact that you can play Xbox games on a handheld device is just unbelievable to me. Ten years ago, I never could have imagined how far gaming would evolve. The setup and installation for the ROG x Xbox is super easy with a BIOS update and you will have to log onto windows 11. After that you will have access to the XBOX gaming store. This is where handheld gaming has a short coming. I noticed that a few games that I wanted to try out in handheld are not offered. I also noticed that performance is wildly inconsistent and I assume that is do to formatting of the games into a smaller screen and for handheld. I started to test out Halo which made note that the game will not be the same in handheld but is playable. It happens to play fairly well and looks really nice but it still is just missing the WOW factor. Racing games happen to look and play really well on the device as well. I am sure games like fortnite, doom and others will look and play really well and are probably perfect for the device. To me the device has the size and feel of the original Sega game gear which quite frankly disappointed me. To me this device just feels way to big, clunky and cheap. When I look at something by a major competitor, it can play AAA games really well in both handheld plus you can output it to a TV. I am excited by the prospect of what ASUS and Xbox can do moving forward but right now I cannot give this product more then three stars.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt,
Thank you for sharing your detailed experience with the ROG Xbox Ally. We apologize that the product did not fully meet your expectations and that you encountered limitations with performance and game availability. Your feedback regarding the setup process, display, and overall usability is very valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Not for everyone, great for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for like a few days but it’s been so cool! It’s not for everyone, as some people would benefit from just having a gaming PC, but yeah it’s perfect for me.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
ROG XBOX ALLY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! works as gaming handheld, also with windows, i can even work in it!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Rog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for when I’m on the go and not with my oc, love it, works perfect and is super fun to use
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Travel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. It’s literally a computer on the game! Super excited to travel with it!
I would recommend this to a friend Rated 5 out of 5 stars
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was worth every penny don’t play it as often but if I’m out of town or on the road, I’m always on it. Just need a reliable Wi-Fi.
I would recommend this to a friendRated 5 out of 5 stars
Ally!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my Ally! Great quality! Can’t wait to play long hours
I would recommend this to a friendRated 2 out of 5 stars
Not good, make sure you watch tons of videos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT AN XBOX, it lags and was not running Skyrim well even. It also needs to be on WiFi to play most games, which to me defeats the purpose of a mobile handheld game system. Not worth it at all and was very disappointing. Also the 599 one is veryyyy underpowered, especially being the price as an Xbox series x!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cameron,
We apologize for the disappointment you’ve experienced with your ROG Xbox Ally handheld, including performance concerns, game compatibility, and overall value. We appreciate your feedback and will ensure it is passed along to our product team for review.
To help improve performance, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/
Rated 1 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to be connected to the internet all the time to be able to play. Which makes no sense to buy a console to play with when you are away from home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngelG,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the inconvenience caused by the requirement to remain connected to the internet in order to play. We understand how this limitation impacts the experience, particularly when using the device away from home.
Your feedback is greatly appreciated and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support






























