Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.0 out of 5 stars
- Storage Capacity
Rating 3.9 out of 5 stars
- Controller
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the ROG Xbox Ally's overall performance as a handheld PC. Users find it to be a great device. There were no cons mentioned in the provided data.
This summary was generated by AI based on customer reviews.
Rog xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good battery life, lots of positive for usage.
I would recommend this to a friendThis is it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thoroughly love this i play everyday and it plays most triple aaa titles
I would recommend this to a friendGood products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working good and well everything is fine with the products
I would recommend this to a friendBest handheld so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item Love it I recommend it the grip is perfect
I would recommend this to a friendIt’s not for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slower than expected. Not for those who like smooth gaming. Very laggy.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Betsy,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the performance issues you have encountered, including lag during gameplay. Your feedback is important to us and will be shared with our product team.
To help improve performance, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Think of it as a handheld computer with control pad
I would recommend this to a friendDecent handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking device but runs very slow for newer games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unsainted97,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the slow performance you are encountering when running newer games.
To improve system responsiveness, ASUS recommends the following steps outlined in our FAQ guide linked below. If the issue persists after completing those steps, we advise contacting our support team at https://www.asus.com/us/support/callus/ so we can further investigate the matter or explore repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2510034235-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome system. It’s perfect for when I’m in hotels
I would recommend this to a friendGreat Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it as a gift and he loves it! I think the appearance is super nice.
I would recommend this to a friendNot the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be able to carry my favorite games unfortunately it did not. I had to return since it was lagging so much. Maybe for a child this would be a great buy but honestly not worth it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcosB,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the device did not meet your expectations and that you encountered performance issues which ultimately led to a return. We understand how important smooth gameplay and compatibility are, and regret that this was not your experience.
Your feedback is valuable and will be passed along to our product team for review as we continue to improve performance and user satisfaction.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
This is not an Xbox.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not an Xbox. There are too many older games that I would like to play, but they're not available to play from Xbox..
No, I would not recommend this to a friend- Pros mentioned:Battery life, Ergonomics, Overall performance
Solid improvement over the original ROG Ally
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a big fan of the ROG line of products, I have owned a few PC’s as well as laptops, and I had also purchased the original Rog Ally when it was originally released in 2023. So, I was very excited to get my hands on this new model. I have to admit I was not very happy with the original Rog Ally that I had purchased. The software seemed very buggy and I had to send it in numerous times for a stick drift issue that they were eventually able to fix under warranty. Then there was also the MicroSD card issue with it getting too hot. I will admit that they have a solid customer service plan and do stand behind their products. So, here we are with the latest and greatest and we will see if they have fixed all the issues that the first version had. Out of the box, this feels very similar to the original. Although the newer model is much more ergonomic and feels a lot better to hold. They added the handles on each side to make it feel like you are holding a game controller. The SD card slot it still on the top of the unit, but it seems to be moved slightly further away from the fan exhaust port which caused so many problems on the first version. I loaded up some games on an SD card and even under pretty heavy load, I did not notice any SD card problems. So, it seems that problem has been fixed. The buttons on the controller feel pretty much the same as the original. They still have the LED ring under both of the joysticks like the first version did. I think that’s a cool little feature. The battery for this kind of sits in between the 2 versions of the original at 60 watt hours. It has a Ryzen Z2 A processor paired with 16GB of RAM and a 512GB SSD drive that is upgradable. I haven’t opened this one up, but I know on the last one upgrading the hard drive was a very simple process. This unit runs Windows with the Armoury Crate SE software which is what you will mainly use to launch games. You are limited to 1080p gaming in handheld mode, and I would assume that would be the same if plugged into a TV. The screen feels brighter and a little more responsive than the original. They say it has 500 nits of brightness and 7ms at 120Hz refresh rate. While playing I didn’t notice any kind of screen tearing or lag or anything like that. This is a very quick and responsive machine. I tested a few AAA titles that I installed through Steam as well as some that were on the Xbox app as well. Most played perfectly fine using basically medium settings across the board. For a small screen like this, it is perfectly fine. If you hook it up to a larger TV it wont quite be as good as a major console like a PS5, but for how small this thing is, it really packs a punch. Comparing this to my Switch 2, I would say the graphics and speed are quite comparable. Overall, it seems like they learned their lesson from the first console and were able to fix all the major issues that console had. I think most users will want to upgrade the internal SSD to at least a 1 or 2 TB, but other than that, this is a very solid handheld console and I have found it to work great!
I would recommend this to a friend Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and heavy. Would not want to have this on a long car ride. Ea games are not available on Xbox app and you have to download ea separately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshuaM,
Thank you for your comment.
We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if it did not meet your expectations. While the device weighs 670 grams, it is generally considered portable. Some users find the ergonomics and weight distribution comfortable and others prefer the chunkier grips. You are correct that EA games are not available to play natively and solely within the Xbox app interface. To play games included with your Xbox Game Pass for PC or Ultimate membership, you must install the separate EA Application on the device.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I tried
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many stops, stutters and freezes, I had to return it. It will play older games well but its a crapshoot on anything 3 years or newer. 20fps on Helldivers WITH AFMF. Just get an OLED Steam deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HalloweenB,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the stuttering, freezing, and performance concerns you experienced, which ultimately led to a return. This is not reflective of the quality we strive to deliver, and we regret the inconvenience caused. Your feedback is greatly appreciated and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No what i expected, is good but the x version way better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KevinL,
Thank you for sharing your thoughts on the ROG Xbox Ally. We apologize that the experience didn’t fully meet your expectations, especially in comparison to the X version. We appreciate your feedback and will be sure to pass it along to our product team as we continue to improve our devices.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Charging speed, ErgonomicsCons mentioned:Screen size
A Nice Handheld X Box That is Also a Portable PC
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally is a portable PC with the innovative feature of being able to become a handheld Microsoft X Box gaming device. Unboxing the unit: The unit was very well packaged and included instructions to get started. I found the included plastic cradle quite cheap looking and feeling, but it does the job it was meant to perform. Initial updates to the unit took about an hour--but being a Windows device, this is not much different from purchasing a laptop or computer. When the unit was first powered on, the text was rather small and could not be adjusted during the updates. The unit did not come with a diagram providing a guide for which buttons do what, so if you are unfamiliar with the typical X Box control buttons, there is a learning curve. The build quality is very good. The unit feels very stable and substantial in my hands. I especially liked the textured grips on the back of the device, which makes holding the unit much more comfortable and confident. Compared to the Nintendo Switch 2, the ASUS ROG feels quite a bit heavier (justifiably so with it being a portable PC), but that weight can make extended play without a resting surface a little cumbersome. The joysticks are very high quality and feel good as thumb controls. They are nimble and very responsive. Compared to the Switch 2, they are far superior. The D-Pad buttons are 8-directional input, are responsive and have good tactile feel. The screen is plenty bright, and the brightness is easily adjustable in the Windows settings. The screen stays pretty clean (even as a touch screen), and smudges wipe off easily. There is no noticeable screen tearing / pixel lag during just about all game play. There are several color presets for different types of gaming / uses, which is very convenient. The sharpness of the LED screen is very good with excellent contrast. There is a larger than expected border around the screen that probably took away about 10% available space for the screen. Perhaps the next generation will have more of a borderless screen. Games ran extremely smoothly and without issue. Most of my early gameplay was Fortnite, with a refresh rate at 60 FPS, at 1080P, with rendering / texturing at high levels. The only negative for gameplay was that on battery power, the unit struggled to maintain performance at these high levels (lowering the FPS to about 40), but when the unit was plugged in, there were no issues. I will add that this happened in Turbo Performance Mode only, which is recommended when the unit is plugged in--and there was a warning indicating so. For Fortnite specifically, at the same frame rate, this ASUS ROG had far superior texturing / rendering capabilities compared to the Switch 2, mostly because settings on the Switch 2 are fixed for that game. Battery Life was about 2 or 3 hours on average, depending on the game I was playing. Charging is reasonably fast, but I was surprised that the charging block was about the same size as it would be for a Chromebook--however, it had adequate length. I would have preferred the unit come with a carrying case, but most hand-held devices do not include one. The X Box Full Screen Experience is a feature of this unit that is pretty innovative. At the simple push of a button, the unit switches from X Box embedded in Windows to a Full X Box Gaming Screen. This makes the unit feel more like a true handheld game rather than a portable PC. In addition, performance of games in the Full Screen Experience is superior than when embedded in Windows. Swiping up from the bottom of the screen allows you to return to Windows very quickly. I did not use the unit very much as a portable PC, so I cannot comment on its performance in that regard. Overall, the ASUS ROG Ally Gaming Handheld performed better than expected, with very smooth gameplay (even at higher settings), a crisp screen, and comfortable yet precise controls.
I would recommend this to a friend Don't buy , buy a steam deck or something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash product, it's like Xbox made this low end to force people to buy the better one, costs more then a console and runs lower specs, now they raise the prices on the monthly fees.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nuggs,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We regret to hear that the product did not meet your expectations in terms of performance, value, and overall responsiveness. We understand how important it is for a premium handheld gaming device to deliver consistent and reliable gameplay, especially for multiplayer titles.
We appreciate you taking the time to provide this feedback, and it will be shared in full with our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dont buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I charged it befpr eanything then i turned it on one analog stick was working with the lame rgb lights
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Abdallah,
Thank you for choosing the ROG Xbox Ally. We sincerely regret the inconvenience you encountered with the analog stick and RGB lighting during initial use. To help resolve this, please follow the steps below:
1. Controller Calibration
Open Armoury Crate SE → Device Settings > Controller. Run the calibration tool to confirm both analog sticks are functioning properly.
2. System and Firmware Updates
Connect your Ally to Wi‑Fi. In MyASUS or Armoury Crate SE, check for the latest BIOS, driver, and controller firmware updates. Install all updates, then restart the device. Please ensure all important data is backed up before proceeding with any updates.
If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cloud gaming on my cell phone felt better. Too much work to get a game to look good at 30fps.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Price,
Thank you for taking the time to share your experience with the ROG Xbox Ally. We regret to hear that the gaming performance did not meet your expectations, particularly in comparison to your cloud gaming experience on mobile. We understand how important it is for users to enjoy smooth, high-quality gameplay with minimal setup. Your feedback is appreciated and will be shared with our product development team for further evaluation.
In the meantime, we recommend the following steps in the FAQ guide linked below to help optimize performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Not very well made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really think they should lower the price and make it more user friendly. Kind of a bug trading wreck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarkA,
We sincerely apologize for the frustration you've experienced with the ROG Xbox Ally. We understand your concerns regarding pricing, usability, and performance, and we truly value your feedback. Please be assured that your comments will be shared with the appropriate teams for review.
In the meantime, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can further investigate the issues you've encountered and provide assistance.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2510028932-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support