Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 12161735
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's overall performance. Reviewers highlight that the product is excellent. There were no negative aspects of the product mentioned in the reviews.
This summary was generated by AI based on customer reviews.
Beginner friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very good device for its price and really good for beginners in the pc industry.
I would recommend this to a friendGreat handheld gaming systems!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for handheld gaming and continuing to play xbox games on the go. Great product!
I would recommend this to a friendNot Worth the 600 dollars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it built quality and buttons but the worst part is its UI not even a gaming console more like a portable windows but the speed of microsoft edge browser the games dont even run smooth lags like crazy and doesnt even run streaming games properly in my opinion not worth it worst handheld in my opinion exchanged it for a ps5
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ROHITS,
Thank you for sharing your feedback regarding the ROG Xbox Ally. We sincerely apologize that while you appreciated the build quality and buttons, the user interface and overall performance did not meet your expectations. We understand your concerns regarding the speed, game performance, and streaming capabilities, and regret that this led you to exchange the device.
Your feedback is greatly appreciated, and we will ensure it is passed along to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and got the x and love it It my favorite
I would recommend this to a friendTerrible experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm aware this is a PC, but Jesus Christ it couldn't even execute PC games correctly, streaming Xbox didn't work half the time and neither did the cloud games. I had better performance streaming Xbox from my phone using a 3rd party app on my phone and outdated samsung tablet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdrianR,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing terrible experience running games smoothly. To resolve this, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rendimiento
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but it needs more to refresh the apps because everything freezes even the keyboard gets like this and the problem is that even with good internet it gets slow to download the games
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosandresV,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing system freeze or performance issue with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Get the black one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get the black one. The performance difference is significant and this one is not future-proof since it doesn't even play some current games well. Yes, it's significantly cheaper than the black one - but the black one doesn't disappoint.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric N,
Thank you for sharing your thoughts on the ROG Xbox Ally. We appreciate your feedback and understand your concerns regarding performance and future compatibility. We're glad to hear that you found value in the black variant and that it met your expectations. Your feedback is appreciated and will be passed to our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grand daughter loves it.. has lots of features including Microsoft
I would recommend this to a friendRog ally Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product it's amazing, i played for hours with this portable gaming. I liked Starcraft 2 and Héroes of the storm.
I would recommend this to a friendChristmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband was so impressed and loved it. Got it as a Christmas gift
I would recommend this to a friendrog ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice item when it works ,but windows has lots of glitch
I would recommend this to a friendIt’s alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay not great can get you by when you on the go.
I would recommend this to a friendX BOX ALLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a wonderful game! Made a great gift and kept my son entertained for hours.
I would recommend this to a friendHandheld gaming done right
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this as an alternative to the xbox console, being that i am a dad and dont want my kid in front of the tv.
I would recommend this to a friendOne ecstatic boy on ChristMAs morning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son and his cousins absolutely loved playing with it on Christmas morning.
I would recommend this to a friendGreat option for a handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little console PC.easy to setup, tons of games available
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A nice handheld PC gaming machine that can also play your Xbox games as well.
I would recommend this to a friendXbox ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid handheld but streaming games is trash, too much lag.
I would recommend this to a friendROG Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great so far. Can play so many more games.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and easy to set up and use.cant stop playing on it
I would recommend this to a friend