Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 12161735
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's overall performance. Reviewers highlight that the product is excellent. There were no negative aspects of the product mentioned in the reviews.
This summary was generated by AI based on customer reviews.
Well worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything i need it to do. I don't regret this purchase.
I would recommend this to a friendVery underwhelming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has very little compute power. It has less power than even the predecessor Z1 Rog Ally. For this price there are better gaming handhelds. What I would say has going for ir is the ergonomics.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear VictorJ,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the disappointment you've experienced regarding the device’s compute performance compared to earlier models. We also acknowledge your concerns about value at this price point, and we appreciate your recognition of the ergonomics as a positive aspect of the design.
Your input is highly valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best handheld so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item Love it I recommend it the grip is perfect
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Think of it as a handheld computer with control pad
I would recommend this to a friendUnimpressed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressed, ended up returning. For the price it's just not what it's cracked up to be. It doesn't feel like an Xbox, it feels like something masquerading as one. It's fine for what it is, it just isn't what I expected, at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rayhagan1,
Thank you for sharing your experience with the ROG Xbox Ally. We're sorry to hear it didn’t meet your expectations and that you chose to return it. We understand how important it is for a product to deliver the experience you anticipated, especially at its price point. Your feedback will be shared with our product team to help guide future improvements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The Future of Portable Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible device, been gaming nonstop! Thumbs up!
I would recommend this to a friendNot worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good gaming handheld it keeps crashing on me and I've got to reboot it I'm gonna be returning this and switching to the legion go s
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are sorry to learn that the device has been crashing and requiring frequent reboots, which has led to your decision to return it and switch to another device. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will ensure it is shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Xbox portable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the cloud gaming and installation of games owned
I would recommend this to a friendXbox rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons just stop working for whatever reasons, wasn't able to get it to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Theonean1,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issue you encountered with the buttons no longer functioning, and we regret the inconvenience this has caused.
To further investigate and resolve this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our support specialists will be able to provide diagnostic assistance and guide you through the next steps to get your device working properly again.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not bad but not worth 600
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad product, but is a headache to run properly and not exactly the best performance for 600 bucks. Windows is very laggy and slow pretty much only good for playing low res indie games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CodeRed,
Thank you for sharing your experience with the ROG Xbox Ally. We regret to hear that the device did not meet your expectations in terms of performance and ease of use. We understand that a smooth and responsive operating system is essential, especially when investing in a premium handheld gaming device. We appreciate you taking the time to provide this feedback, and it will be forwarded in full to our product team for further evaluation.
In the meantime, we recommend reviewing the steps in the troubleshooting FAQ guide linked below to help improve system responsiveness and gaming performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Great Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it as a gift and he loves it! I think the appearance is super nice.
I would recommend this to a friendSmilee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My logitexh does all this already. Im kinda disappointed. Plus you cant download xbox games to you iys all cloud play so a waste for me .. make it mobile and id enjoy more
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WandaM,
Thank you for your feedback regarding the ROG Xbox Ally. We apologize for the disappointment you've experienced, especially around game downloads and overall value compared to your existing setup. We understand your concerns, and your suggestion to improve mobility and expand local game support is appreciated. We’ll make sure your feedback is shared with our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
open box bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought an open box labeled as "excellent". when i opened the box, the screen was smeared with finger prints and the "B" buttone would get stuck when pressed. had to return. never buying an open box again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChristopherT,
Thank you for sharing your experience with the ROG Xbox Ally purchased from Best Buy. We sincerely apologize that the open‑box unit labeled as “excellent” did not meet expectations, arriving with fingerprints on the screen and a defective “B” button that required you to return the product.
We regret the inconvenience this situation has caused and want to assure you that your feedback will be forwarded to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not sure about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble getting software to download. Haven’t been able to play a game since we got it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HannahB,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the trouble you’ve had downloading software and the frustration of not being able to play games since purchase.
To help resolve this, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Good for small gameplay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects while playing Roblox often. Some games are laggy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lolabv90,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the disconnections and performance issues you have encountered while gaming.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was mid and kept lagging and being unresponsive
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ManuelM,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the lagging and unresponsiveness you encountered. This is not the level of performance we aim to deliver.
To help resolve the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but it kinda defeats the purpose as you cannot play any EA Sports game so Madden, NCAA etc could not be played. If you are looking to play certain games I would confirm you can play it before purchasing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ImaniH,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the limitations you encountered regarding compatibility with EA Sports titles such as Madden and NCAA. We understand how important game availability is to your overall experience, and regret that this impacted your satisfaction.
Your feedback is valuable and it will be passed to the product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nahhhh gang
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dookie water!!!!! I bought this for myself because a travel a lot for work and thought it would be convenient enough. I was wrong!!! It took weeks to update and configure setting, I ended up returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosM,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the inconvenience you encountered during setup and configuration, and we regret that the device did not meet your expectations, ultimately leading to its return.
Your feedback is greatly appreciated and will be shared with our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s not for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slower than expected. Not for those who like smooth gaming. Very laggy.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Betsy,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the performance issues you have encountered, including lag during gameplay. Your feedback is important to us and will be shared with our product team.
To help improve performance, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Decent handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking device but runs very slow for newer games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unsainted97,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the slow performance you are encountering when running newer games.
To improve system responsiveness, ASUS recommends the following steps outlined in our FAQ guide linked below. If the issue persists after completing those steps, we advise contacting our support team at https://www.asus.com/us/support/callus/ so we can further investigate the matter or explore repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2510034235-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/