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Customer Ratings & Reviews

$599.99

Customer reviews

Rating 4.3 out of 5 stars with 847 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 847 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device it works super fast while gaming and it's convenient for traveling five star review.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exactly what the Doctor Ordered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought Asus products almost exclusively for my personal computing and gaming needs. My partner needed something a bit lighter weight than a laptop but capable of playing games with me. So far the Xbox Ally, even the lower aspect version, has played every game we've wanted from Terraria to Enshrouded. The only real issues we've ran into have been with software not designed for this form factor rather than issues with the Ally itself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Xbox ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it a nice introduction to oc gaming an all there stores steam does a great job of letting u know if a game is optimized for handheld

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    features I like the most

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ally X provides a noticeable performance bump in AAA titles like Cyberpunk 2077 or Elden Ring, thanks to the faster RAM and the efficient Z2 Extreme chip. If you play indie games or older titles, the original Z1 Extreme model is still a "720p beast" that handles modern games surprisingly well with FSR (upscaling) enabled.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Excellent product and customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great like an xbox in my hand build quality is excellent multi tasking is great as well. The staff at the woodmoore town center was great made my purchase easy and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    I Love ROG Xbox Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for excellent price. Loads of fun and very well made. Has great graphics and can be hooked up to your TV. And also can use Xbox controller highly recommend. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had it about two months, and the analog stick snapped so that kind if sucks and its a probably 30 minute fix. Thats the only issue ive had. Otherwise this this is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld PC

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great handheld gaming PC for the price I got it for. Thing goes on sale every then and now which I'd recommend now since stuff like the Steam Deck have gone up a ridiculous amount.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Xbox name is deceiving

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Xbox Ally X does not run Xbox console games natively. It runs the PC versions of Xbox games, such as Xbox Play Anywhere titles and PC Game Pass games. Console-only Xbox games can only be played through cloud gaming or by streaming them from your Xbox console. But it will play all PC games. Most AAA games run near high settings.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great for mid/small indie games.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm new to PC handhelds so I have no reference to what's better or worst. I'm enjoying it for what it is, playing games on the go or in bed. It's really comfortable to hold and pretty much playall my smaller games navtively on it. Games like cyberpunk or call of duty I would just cloud stream them. Cloud streaming is getting really good, I can't the difference most of the time. I think the price is not great and I get it's a mini PC but most are buying this just for gaming. I think 400 to 450 should be the max price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around solid and powerful handheld gaming machine. Of course its a PC so it does ha e to be optimized by tweaking settings but it has ran every game ive tried pretty effortlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Overall performance

    Rated 3 out of 5 stars

    Slightly better performance over Steam Deck OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for light gaming, good display, good battery life, great comfort.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jesus,

      Thank you for sharing your experience with the ROG Xbox Ally. We are pleased to hear that you find it well‑suited for light gaming, with a good display, reliable battery life, and comfortable design. Your positive feedback is greatly appreciated and will be shared with our product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Bought for my daughter.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the games she plays. Have not had any problems with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    All of my gamepass games in the palm of my hand

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. Great size and resolution with comfortable grips and smooth controls. Easy to st up and use and I get all my gamepass game on the go and the 3 month subscription is a nice bonus!

    I would recommend this to a friend
  • Cons mentioned:
    Game compatibility

    Rated 3 out of 5 stars

    Handheld

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs most games but not all but it can run mostly everything at low settings

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ModeratorA,

      Thank you for sharing your experience with the ROG Xbox Ally. We are sorry to hear about the performance limitations you have encountered, and we apologize for the inconvenience caused.

      To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/ Asus

  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Excellent windows handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs my windows games easily without requiring extra setup or workarounds. Great battery life. The new windows handheld mode has worked seamlessly so desktop is not necessary. Exceeded my expectations!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great with only minor issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been playing with it for a few days now and I’m extremely happy with the purchase. The one issue to a degree is that since it runs Windows, you are going to experience typical annoying things. I ran updates through the Xbox app, then through windows itself, MyAsus and Armoury Crate. Of course the MCU update in Armoury Crate didn’t want to install. Annoying but the unit works great otherwise. Maybe the next MCU update will decide to install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pretty solid performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this fully expecting to need to return it because of subpar, or just flat out bad performance. To my surprise this handheld is actually decently powerful, you can fiddle with the power/graphic settings to play modern games at 30 fps, or in the case of older titles, say pre 2020, you can play many of them at max graphical settings locked at 60 fps. It's an all around decent experience even if the price tag is a tad on the high side.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 3 out of 5 stars

    Decent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, not what i was lookinh for but runs some lower end games like a champ and decent battery life. Just dont try and run anything insane on it. Ultimately not for me but still a solid product

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Chan,

      Thank you for sharing your experience with the ROG Xbox Ally. We appreciate your honest feedback regarding its performance, battery life, and the limitations you encountered with more demanding games. Your input is valuable and will be passed along to our product team for review. We sincerely apologize for any inconvenience this has caused.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0057" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got one of these for me and another for my fiancé. We both love it! We both get to play together without having to be in separate rooms. The ROG ALLY works great there has been one issue with the charging where it would turn off and wouldn’t turn back on unless it was plugged in even if it was fully charged. But, we took it back to Best Buy and the shipped it to ASUS who fixed the issue and everything is work great!

    I would recommend this to a friend