Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's overall performance. Reviewers highlight that the product is excellent. There were no negative aspects of the product mentioned in the reviews.
This summary was generated by AI based on customer reviews.
Not good for Marvel Rivals or highest-rated gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for running low frame games but when it come to play high end game or games that run on high level like Marvel Rivals you low frame rates and quality on screen that causes to low down and freeze well playing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EsequielL,
Thank you for sharing your experience with the ROG Xbox Ally. We’re pleased to know that you find it suitable for running lower‑frame games. However, we sincerely apologize for the performance issues you've encountered when playing high‑end titles such as Marvel Rivals, including low frame rates and screen freezes, and we regret the inconvenience this has caused.
To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Xbox remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This game system was the best purchase I’ve made in along time. You can take it in the go anywhere it’s handheld so you don’t have to worry about dragging a cord with it and the battery life lasts days!
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was everything I wanted it to be. Best handheld purchase I've made.
I would recommend this to a friendBest christmas gift ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband for christmas, and its been glued to his hands ever since. The specs are self explanatory, and for him, they do just the job! He loves this thing, and has added it to his collections of handhelds.
I would recommend this to a friendUnderwhelming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ridiculously weak despite probably the most comfortable design for a handheld. It struggles to run almost anything remotely current, if you're going to buy one of the Xbox Allys, save your money towards this and put it towards the better one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WILLIAMP,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the performance concerns you are encountering when running newer games. While we understand you value its comfortable design and ergonomics, we truly regret the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0061" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome system. It’s perfect for when I’m in hotels
I would recommend this to a friendNice Console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smooth! Having a good time on Steam and wish the handle can be separated like Switch!
I would recommend this to a friend
Alright for basic gaming
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] CPU only has four cores, making it completely incompatible for any high tier gaming. Mid tier runs alright. Older games run fantastic, played through Portal no problem. For the price though you're better off investing in the Rog X
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SamanthaN,
Thank you for sharing your feedback regarding the ROG Xbox Ally. We sincerely apologize that the performance did not meet your expectations, particularly with regard to the CPU and its ability to handle higher‑tier gaming. While we are glad to hear that mid‑tier and older titles ran well, we understand your concerns about the overall value for the price.
Your comments are very valuable, and we will ensure they are passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
If looking for a handheld would go with steam deck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was ok but some steam games would not run so that is the only thing holding me back
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chase,
Thank you for sharing your experience with the ROG Xbox Ally. We’re sorry to hear that some Steam games did not run properly and apologize for the inconvenience this has caused. Your feedback is valuable and will be passed along to our product team for review.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Rog ally Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, it helps with it being more handheld to play and have a solid grip, I do think the OG has a better playing some if not most without having to switch to turbo mode, but I still enjoy this and it does come with two ports for charging it and can still play my games.
I would recommend this to a friendGreat buy ROG and Xbox for the win!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ergonomics of the controller should make any xbox native feel at home. Its easy setup and simple interface make setup a breeze, adding my account was simple and had access to my library's feom steam, xbox, epic with no hassle.
I would recommend this to a friendXbox Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great hand hold Console! Definitely Recommend to anyone who like gaming on the go.
I would recommend this to a friendNo issue very confortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you already have other console is better than the ally x as a complementary console
I would recommend this to a friendXbox ROG Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it. Great battery life and excellent performance and graphics
I would recommend this to a friendGood handheld gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun system nice controller grip nicely shaped runs games pretty good! I definitely recommend!
I would recommend this to a friendGreat device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful device, was more than I expected, but if you have the possibility to get the ally x it’s also worth the upgrade
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system fast gaming on the go cpu fast gup great
I would recommend this to a friendXbox ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't figure out how to get my game to download its ok tho
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshS,
We certainly understand your disappointment and the inconvenience this may have caused you. This really depends on the gaming platform you're planning on installing your games on. Another thing to note is if your system's storage space is already filled. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Its great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great faming device a little sluggish at times but it is windows based battey life is decent hoping for future updates to improve it more
I would recommend this to a friendAwesome hand held game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome love it so very much I play on it almost everyday and I can’t put it down for nothing
I would recommend this to a friend