Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's overall performance. Reviewers highlight that the product is excellent. There were no negative aspects of the product mentioned in the reviews.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device, as described, good battery capacity
I would recommend this to a friendBuy the X instead. Struggles to run most games.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is exceedingly ok. Not worth using without the charging cord plugged for most things so that can be rather limiting. On the go for things like Hades 2 it works great. Any game for intensive than that is a no go. My big regret is not taking it back and getting the Ally X instead before the 14 day window ran out. But now I am stuck with the darn thing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobI,
Thank you for sharing your experience with the ROG Xbox Ally. We’re glad to hear it performs well for lighter titles such as Hades 2, but we sincerely apologize for the limitations you’ve encountered with battery life and performance in more demanding games. We understand how frustrating this can be and regret the inconvenience it has caused.
To help improve gaming performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team at https://www.asus.com/us/support/callus/ so we can assist further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
Good device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device, first few months on release it seemed dissatisfying or underwhelming but after several updates, today it’s amazing.
I would recommend this to a friendNice Device for hand-held Gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Xbox fan, so this is a nice mobile device to add to my tool bag. The battery life is also pretty good
I would recommend this to a friendsteam deck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its good for what it is, but its essentially the same power as a steam deck in terms of what games you can play. better controller feel, and it runs windows if thats what you’re looking for. as an upgrade, it wasn’t what i needed. the ally x was a significant upgrade.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DYLANM,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the device did not fully meet your expectations as an upgrade, particularly when compared to the performance of the Ally X. While we’re glad to hear you appreciated aspects such as the controller feel and Windows functionality, we understand your disappointment regarding the overall power and game compatibility.
Your feedback is very valuable to us, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it!! It’s strong and functional!! He download games
I would recommend this to a friendBest buy lives up to the name
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality awesome customer service terrific condition.. Absolute go to..
I would recommend this to a friendIts good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done for a handheld. Nothing spectacular.
I would recommend this to a friendSupreme
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a supreme gaming rig. It games it's also a mini computer it's pretty sweet.
I would recommend this to a friendAlly x review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs games except heavy titles like dark souls. My only issue is that out of the box the resolution is set to low and graphics for the system are set to low so you have to change them before you actually play games. Unless you change you will be playing without ai upscaling for better frame rates and lower resolution And it's running a low power mode.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BernardinoV,
Thank you for sharing your experience with the ROG Xbox Ally. We are pleased to hear it runs most games well, and we sincerely apologize for the inconvenience caused by the default resolution, graphics settings, and low power mode. Your feedback is appreciated and will be passed to our product team for review.
To optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Good in concept.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I very excited for this product, it became a big issue many times. For one the software, constantly buggy, refusing to launch games, and constant restarts. The only pro I could give this thing is its comfort, but other than that it’s buggy and not very enjoyable. I’d highly recommend waiting for software updates before purchasing, to hopefully get a more polished experience. A good idea, but bad execution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear about the difficulties you’ve encountered with your ROG Xbox Ally, including the software issues, game launch failures, and unexpected restarts, and we apologize for the inconvenience this has caused. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues: https://www.asus.com/support/faq/1046480/
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
BANGGGGG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good console, plays Steam games nicely. okay battery life, good enough for mid-range/lower-end games. not as good for higher-end/AAA games but that's what ROG Xbox Ally X is for. W console for its price.
I would recommend this to a friendGreat hand-held
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works and plays great xbox killing it plays all games tlvery well
I would recommend this to a friendRog Xbox Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Handheld. Play my favorite games very well. Good to have with you when travelling.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get gaming system it’s amazing. Love how it’s just like a computer as well!
I would recommend this to a friendNot a typical Xbox
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It os a handheld PC with XBox functions, but beautful hardware overall. Play at 720p
I would recommend this to a friendBest thing to get if u game a lot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I can’t get enough of it I use it everyday graffiic are amazing too
I would recommend this to a friendExcellent purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this handheld console. It's sometimes gets a little glitchy but I believe that might be user error with how many games I have downloaded to the console storage
I would recommend this to a friendRog ally x
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs my games great this Best Buy location is great
I would recommend this to a friendTruly inpeccable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible device. Growing up I used to play on an N64 toaster. My younger self would give anything to have something like this.
I would recommend this to a friend