Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's overall performance. Reviewers highlight that the product is excellent. There were no negative aspects of the product mentioned in the reviews.
This summary was generated by AI based on customer reviews.
Christmas ‘25
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for my boyfriend, there entire 2k group went crazy. My thoughts “have a good day at work boo.”
I would recommend this to a friendGood product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it but wish i got the newer one. For fps and screen playing.
I would recommend this to a friendGood overall but lacking in some area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good hand held console, it runs smaller games perfectly fine. Would be better if the GPU was a higher quality and if it had more memory.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThaForgotten,
Thank you for sharing your experience with the ROG Xbox Ally. We’re glad to hear that you find it to be a good handheld console and that it runs smaller games perfectly fine. We sincerely apologize, however, that the GPU quality and memory capacity did not meet your expectations.
Your feedback is highly appreciated, and we will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love but needs work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mine very much runs most of my games just wise for more optimization on games
I would recommend this to a friendXbox rog Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a great time with my Xbox rog ally, the controller grip is really comfortable for long play times. I highly recommend this device.
I would recommend this to a friendWould buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing system. Great for on the go travel. Wish I would’ve got it sooner.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great experience for someone or anybody getting into handheld gaming. It is more of a PC more than a console, but you get more than your bargaining for.
I would recommend this to a friendNice console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Bought like new. Enjoying this console since 2 months ago
I would recommend this to a friendMy Purchase at Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my brother and came to see him a few days later and he was playing it so I assume he likes it
I would recommend this to a friendGod but not enought
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont have enough power to run AAA GAMES and needs to many helps of AI to run every games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JESUSM,
We understand it's frustrating when AAA games don't run as smoothly as desired. Modern AAA titles are incredibly demanding. We recommend optimizing your in-game settings by lowering resolution, graphics presets, and effects to achieve better frame rates. AI upscaling technologies like DLSS or FSR are designed to boost performance and are commonly used even on high-end systems to push for higher FPS, rather than being a sign of an underpowered system. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Have no complaints runs pretty fast has good quality
I would recommend this to a friendBuy at own risk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a portable Xbox like advertised. It is a handheld pc that can only do about half of what a pc can do. The only way to not fill it up is to cloud game on Xbox but most of the games do not even have support for handhelds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SouthPaw937,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for any disappointment regarding the product not meeting your expectations as a portable Xbox and the limitations you’ve encountered with cloud gaming support. We appreciate your feedback and will pass it along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Anazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy usng it and convenient when you’re on the go
I would recommend this to a friendAccesses your console from anywhere with wi fi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the app would not connect the tafter updates works without issue play from anywhere access your console and play your games like you’re at home! Super
I would recommend this to a friendI dont recomend it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give a 3 start for these that think this is a xbox you are very wrong i would recomend get the xbox rog ally x . This rog ally couldn't run some ps2 game like hitman blood and money and thats a old game dont waste your money in this one xbox rog ally
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FelixS,
Thank you for sharing your experience with the ROG Xbox Ally. We’re sorry to hear that the device felt slow and was unable to run certain games as expected, and we apologize for the disappointment this has caused. Your feedback is appreciated and will be passed along to our product team for review, as it helps us improve compatibility and overall user experience.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Xbox rally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great help, and fast service. Definitely recommend
I would recommend this to a friendASUS ROG Ally X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good response time and accessibility. Does require a bit of setup if you have custom keybinds.
I would recommend this to a friendBeginner friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very good device for its price and really good for beginners in the pc industry.
I would recommend this to a friendTerrible experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm aware this is a PC, but Jesus Christ it couldn't even execute PC games correctly, streaming Xbox didn't work half the time and neither did the cloud games. I had better performance streaming Xbox from my phone using a 3rd party app on my phone and outdated samsung tablet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdrianR,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing terrible experience running games smoothly. To resolve this, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not Worth the 600 dollars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it built quality and buttons but the worst part is its UI not even a gaming console more like a portable windows but the speed of microsoft edge browser the games dont even run smooth lags like crazy and doesnt even run streaming games properly in my opinion not worth it worst handheld in my opinion exchanged it for a ps5
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ROHITS,
Thank you for sharing your feedback regarding the ROG Xbox Ally. We sincerely apologize that while you appreciated the build quality and buttons, the user interface and overall performance did not meet your expectations. We understand your concerns regarding the speed, game performance, and streaming capabilities, and regret that this led you to exchange the device.
Your feedback is greatly appreciated, and we will ensure it is passed along to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support