Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very capable device but keep your expectations in check
I would recommend this to a friend - Pros mentioned:Portability
Gaming hand held
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming kon the go is easy . Quick gift for my son. I'm sure he will love it
I would recommend this to a friend - Pros mentioned:Overall performance
Handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome handheld system it works great and run smooth!
I would recommend this to a friend - Pros mentioned:Overall performance
Rog experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My brother loves his rog xbox ally hasn't stopped using since he purchase.
No, I would not recommend this to a friend - Pros mentioned:Portability
Perfect gamer gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So cool and easy to use , my favorite part was it being touchscreen !
I would recommend this to a friend Gift for Husband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my husband, he said he loves it and loves how feels when playing games on it. Setup was a bit lengthy, and you have to download your games that are not included on the cloud gaming. Additional information, you need to have game pass premium, ultimate, or PC for the cloud gaming and for additional storage you can purchase a micro sd.
I would recommend this to a friend- Pros mentioned:Overall performance
Alley
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like just dont play it alot but is prett Cool i would recommend
I would recommend this to a friend Open Box Excellent is a lie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is fine, my only complaints are with best buys open box policy. I got an open box excellent product, which should contain all parts and function normally. Mine did not contain a charger and the finger print sensor does not work. I contacted support and was told to call the store. I tried to call the store and got no where. Like I said, the product is great and I enjoy it, I just wish I actually received what I paid for.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear EliseM,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the inconvenience you encountered with your open box purchase, including the missing charger and fingerprint sensor issue. We understand how frustrating this must have been when expecting an “excellent condition” product.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, please be assured that your feedback will be passed along to the appropriate team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
10/10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you travel a lot this is a great gift easy to move around
I would recommend this to a friend - Pros mentioned:Comfort
ROG Ally XBOX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great device, this is not an xbox but this is the most comfortable handheld I have owned
I would recommend this to a friend Is it an Xbox ?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is really a good value but I’m a little disappointed in the performance. The og ally is better , this does have some pros . Like the speakers and the grips. Maybe later on the performance boosts!
I would recommend this to a friendDepend if you are a really gamer or not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is not bad and runs the games very well only you really need to have knowledge on how to run the console correctly and download them well, if you already play on pc it is a good buy but if you come from a console not much
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear EdgarCg,
Thank you for sharing your impressions of the ROG Xbox Ally. We are pleased to know that you find the device capable of running games effectively. However, we sincerely apologize for the challenges you've highlighted regarding setup and game management, particularly for users who may be transitioning from a traditional console environment.
Your feedback is highly valued, and we will ensure that it is passed along to our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0074" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Great product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great gaming platform the experience is amazing and I can’t wait to tell all my friends!
I would recommend this to a friend - Pros mentioned:Battery life
Rog xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good battery life, lots of positive for usage.
I would recommend this to a friend - Pros mentioned:Portability
Goodnand convenient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, its vwry good and convenient because its portable
I would recommend this to a friend - Pros mentioned:Portability
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for play anywhere and anything better price
I would recommend this to a friend - Pros mentioned:Overall performance
Loving the ROG Xbox Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Handheld, I love xbox and now I get the best of both worlds
I would recommend this to a friend - Pros mentioned:Screen quality
Not Worth the 600 dollars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it built quality and buttons but the worst part is its UI not even a gaming console more like a portable windows but the speed of microsoft edge browser the games dont even run smooth lags like crazy and doesnt even run streaming games properly in my opinion not worth it worst handheld in my opinion exchanged it for a ps5
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ROHITS,
Thank you for sharing your feedback regarding the ROG Xbox Ally. We sincerely apologize that while you appreciated the build quality and buttons, the user interface and overall performance did not meet your expectations. We understand your concerns regarding the speed, game performance, and streaming capabilities, and regret that this led you to exchange the device.
Your feedback is greatly appreciated, and we will ensure it is passed along to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
xbox on the go
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing it’s missing for me to put the 5 stars is a brighter screen. the speakers are louder than a Legion Go but I rather play with the bigger screen
I would recommend this to a friendGreat handheld
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for portable gaming. Use it on long drives and when I’m away from home. Different gaming modes make this a great choice.
I would recommend this to a friend