Customer Ratings & Reviews

Dear CarlosandresV,

Thank you for your feedback.

We do understand your disappointment and the inconvenience this may have caused. If you are experiencing system freeze or performance issue with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at:  https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at:  https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.

If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Dear Eric N,

Thank you for sharing your thoughts on the ROG Xbox Ally. We appreciate your feedback and understand your concerns regarding performance and future compatibility. We're glad to hear that you found value in the black variant and that it met your expectations. Your feedback is appreciated and will be passed to our product team.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear Donatello,

Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you've encountered, including extended updates, game compatibility concerns, and overall dissatisfaction with the device. This is not the standard of quality or user experience we strive to deliver, and we regret that your expectations were not met.

To ensure this matter is properly investigated and resolved, we recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will assist you with troubleshooting and determine whether the device requires repair.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support