Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase in a long time!!! Over performs in every way!
I would recommend this to a friend Cool system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves it, however he does sometimes have problems starting it up, even when it’s fully charged. He hasn’t had any problems in a while, but something to think about before buying.
I would recommend this to a friend- Pros mentioned:Overall performance
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing for a hand held console. It does a lot.
I would recommend this to a friend - Pros mentioned:Overall performance
Good products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working good and well everything is fine with the products
I would recommend this to a friend Best Xbox hand held
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was better than I expected, especially with it having windows. But honestly the system felt so fluid . Fast and responsive.
I would recommend this to a friendHandheld-Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can i say about this handheld video game/ computer. Well first if you hold it feels comfortable in your hands and along with that the buttons and joysticks are super smooth. I would recommend this to anyone as you will have fun playing.
I would recommend this to a friendGreat for older kids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my son and he loves it. Plays it more than his actual Xbox now.
I would recommend this to a friend- Pros mentioned:Overall performance
It's good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If able go for the the black version but this thing's still it sits pretty and it works
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephenW,
Thank you for sharing your experience with the ROG Xbox Ally. We value your feedback on both the product’s design and functionality. We sincerely apologize, however, if certain aspects did not meet your expectations. Please be assured that your comments will be forwarded to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
This system is bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough this 2 times becsue someone said that you need to do all updates from windows and asus and that would make it work fine, well i did everything and still had a terrible experience, random freezing, games taking forever to load, screen getting stuck, when the game did load it was hiccuping all throughout the game with medium settings on, this is not worth $400 dollars the way it performs, i returned it a second time, i bought 1 from bestbuy and 1 from microcenter, its safe to say i will never purchase another one..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mont,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the frustration caused by the freezing, slow load times, screen issues, and performance concerns you encountered, even after completing all updates. We understand how disappointing this must have been, especially given that you purchased the device twice and ultimately returned it.
We appreciate your feedback and will pass it along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome system. It’s perfect for when I’m in hotels
I would recommend this to a friend ROG ALLY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest problem with this system is windows. I is to much for this little thing. The hardest things i have tried is High on Life and Doom Dark Ages. They played great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear SAMUELS,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the Windows operating environment has felt demanding on the system and that this has impacted your overall satisfaction. While we are pleased to hear that titles such as High on Life and Doom: The Dark Ages performed well, we regret that the broader experience did not meet your expectations.
Your observations regarding performance and software optimization are highly valued. We will ensure that this feedback is passed along to our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0072" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus ROG ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product would recommend to any ages setup is really easy
I would recommend this to a friend- Pros mentioned:Overall performance
average handheld
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good pc handheld but if you are an avid gamer of XBOX titles it is not the best handheld. The download time for the game is very long and I cant even play all of the games I own on my Xbox unless they have a pc version. I love halo and it runs very well on the ROG XBOX ally but if you didnt like this game this handheld would not be for you.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LukasR,
We truly regret any disappointment or inconvenience you've experienced regarding game accessibility. We understand the frustration when certain titles aren't available as expected. Your feedback is invaluable, and we'll ensure it's directly shared with our product development teams for continuous improvement. Regarding Xbox Game Pass, it's important to note that for a game to be playable across different devices, it must specifically support the 'Xbox Play Anywhere' feature. You can usually verify this designation on the game's store page. If you have further questions or need assistance checking specific game compatibility, please contact me directly at customerloyalty@asus.com. Kindly include a link to this post for reference, and I'll be happy to assist.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Rog ally Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, it helps with it being more handheld to play and have a solid grip, I do think the OG has a better playing some if not most without having to switch to turbo mode, but I still enjoy this and it does come with two ports for charging it and can still play my games.
I would recommend this to a friendXbox remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This game system was the best purchase I’ve made in along time. You can take it in the go anywhere it’s handheld so you don’t have to worry about dragging a cord with it and the battery life lasts days!
I would recommend this to a friendROG Ally
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays most games on low settings. Great for on the go and easy to use
I would recommend this to a friend- Pros mentioned:Overall performance
Stick drift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already have stick drift 2 months after purchase. Performace is good, but battery life is short on hig performance modes.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanO,
Thank you for sharing your experience with the ROG Xbox Ally. We’re glad to hear that you are satisfied with its performance, though we sincerely apologize for the concern caused by the stick drift and the shorter battery life in high‑performance modes.
We recommend contacting our ASUS Support team at https://www.asus.com/us/support/callus/ so we can further investigate the issue and provide appropriate assistance.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2510034235-0036" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best christmas gift ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband for christmas, and its been glued to his hands ever since. The specs are self explanatory, and for him, they do just the job! He loves this thing, and has added it to his collections of handhelds.
I would recommend this to a friend- Cons mentioned:Storage capacity
For the asus xbox ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rog xbox ally is great for old game title but, needed more storage capacity.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose,
Thank you for sharing your experience with the ROG Xbox Ally. We’re pleased to hear that it performs well with older game titles, and we apologize for the limitation you’ve encountered regarding storage capacity. Your feedback is highly valued, and we’ll make sure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0048" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
One of the best handheld experiences
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont think, just buy! Deciding to get this instead of a steam deck.
I would recommend this to a friend