Customer Ratings & Reviews

Dear APIs,

Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize that the product did not meet your expectations regarding pricing, hardware choices, and performance balance. While we are glad to hear you found it to be a solid handheld overall, we regret any dissatisfaction caused by the design decisions made to optimize battery life.

Your comments on cost, hardware configuration, and battery performance are highly valuable, and we will ensure they are forwarded to our product development team for review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear NickH,

Thank you for sharing your experience with the ROG Xbox Ally. We are pleased to hear that you find the hardware performance to be well-suited for its price point and that the ergonomic design provides a comfortable handheld experience. Your feedback is greatly appreciated and will be shared with our product team.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0056" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear BillK,

Thank you for your feedback.

We do understand your disappointment and the inconvenience this may have caused if you are experiencing performance issues with this ROG Ally. If you're unable to play games properly, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. You may need to reconfigure your system, video, game and operating mode setting ensuring this is not going beyond the game's threshold. Furthermore, while accessing cloud games, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.

If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty

Dear DemarkaS,

Thank you for sharing your feedback regarding the ROG Xbox Ally. We are glad to hear that you find it to be a great handheld device for someone who is beginning to explore PC gaming. and we sincerely apologize for any disappointment regarding optimization, game availability, and overall price‑to‑performance. Your feedback is valuable and will be shared with our product team for further review.

To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/

Dear John,

Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are sorry to learn that, despite the impressive hardware, the overall user experience did not meet your expectations compared to other handheld devices. We sincerely apologize for the inconvenience caused by the fingerprint reader issue and the lack of optimization for the handheld form factor, which ultimately impacted your ability to enjoy games smoothly. Your feedback will be passed along to our product team for further review.

To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/

Dear Joshua M,

Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issues you encountered, including the delays when opening downloaded games offline, the reliance on internet connectivity for smoother performance, and the frustration that cloud games seemed to run faster than installed ones. We regret that this led to you returning the product.

Your feedback is very important to us, and we will ensure that your comments are passed along to our product and quality assurance teams for review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear VictorJ,

Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the disappointment you've experienced regarding the device’s compute performance compared to earlier models. We also acknowledge your concerns about value at this price point, and we appreciate your recognition of the ergonomics as a positive aspect of the design.

Your input is highly valuable, and we will ensure it is passed along to our product team for review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support