Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.
This summary was generated by AI based on customer reviews.
Son was thrilled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son was thrilled to receive as a gift! Comes with a good sturdy charger and screen has great display.
I would recommend this to a friendGreat for it value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I like about it. is that you can play PC games at a great value and even emulators
I would recommend this to a friend- Pros mentioned:Comfort
Good in concept.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I very excited for this product, it became a big issue many times. For one the software, constantly buggy, refusing to launch games, and constant restarts. The only pro I could give this thing is its comfort, but other than that it’s buggy and not very enjoyable. I’d highly recommend waiting for software updates before purchasing, to hopefully get a more polished experience. A good idea, but bad execution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear about the difficulties you’ve encountered with your ROG Xbox Ally, including the software issues, game launch failures, and unexpected restarts, and we apologize for the inconvenience this has caused. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues: https://www.asus.com/support/faq/1046480/
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Great buy ROG and Xbox for the win!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ergonomics of the controller should make any xbox native feel at home. Its easy setup and simple interface make setup a breeze, adding my account was simple and had access to my library's feom steam, xbox, epic with no hassle.
I would recommend this to a friendDecent handheld console
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good console that runs top tier games. The only downside is the battery life sucks when running the top tier games.
I would recommend this to a friendExactly what i needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a PC i built at home but for on the go enjoyment i love this jawn.
I would recommend this to a friend- Cons mentioned:Game compatibility
If looking for a handheld would go with steam deck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was ok but some steam games would not run so that is the only thing holding me back
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chase,
Thank you for sharing your experience with the ROG Xbox Ally. We’re sorry to hear that some Steam games did not run properly and apologize for the inconvenience this has caused. Your feedback is valuable and will be passed along to our product team for review.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Great device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful device, was more than I expected, but if you have the possibility to get the ally x it’s also worth the upgrade
I would recommend this to a friendIts great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great faming device a little sluggish at times but it is windows based battey life is decent hoping for future updates to improve it more
I would recommend this to a friendBANGGGGG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good console, plays Steam games nicely. okay battery life, good enough for mid-range/lower-end games. not as good for higher-end/AAA games but that's what ROG Xbox Ally X is for. W console for its price.
I would recommend this to a friendGood device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device, first few months on release it seemed dissatisfying or underwhelming but after several updates, today it’s amazing.
I would recommend this to a friendUnderwhelming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ridiculously weak despite probably the most comfortable design for a handheld. It struggles to run almost anything remotely current, if you're going to buy one of the Xbox Allys, save your money towards this and put it towards the better one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WILLIAMP,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the performance concerns you are encountering when running newer games. While we understand you value its comfortable design and ergonomics, we truly regret the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0061" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Not good for Marvel Rivals or highest-rated gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for running low frame games but when it come to play high end game or games that run on high level like Marvel Rivals you low frame rates and quality on screen that causes to low down and freeze well playing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EsequielL,
Thank you for sharing your experience with the ROG Xbox Ally. We’re pleased to know that you find it suitable for running lower‑frame games. However, we sincerely apologize for the performance issues you've encountered when playing high‑end titles such as Marvel Rivals, including low frame rates and screen freezes, and we regret the inconvenience this has caused.
To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Excellent purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this handheld console. It's sometimes gets a little glitchy but I believe that might be user error with how many games I have downloaded to the console storage
I would recommend this to a friendGood handheld gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun system nice controller grip nicely shaped runs games pretty good! I definitely recommend!
I would recommend this to a friendXbox ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't figure out how to get my game to download its ok tho
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshS,
We certainly understand your disappointment and the inconvenience this may have caused you. This really depends on the gaming platform you're planning on installing your games on. Another thing to note is if your system's storage space is already filled. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Xbox ROG Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it. Great battery life and excellent performance and graphics
I would recommend this to a friendBuy the X instead. Struggles to run most games.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is exceedingly ok. Not worth using without the charging cord plugged for most things so that can be rather limiting. On the go for things like Hades 2 it works great. Any game for intensive than that is a no go. My big regret is not taking it back and getting the Ally X instead before the 14 day window ran out. But now I am stuck with the darn thing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobI,
Thank you for sharing your experience with the ROG Xbox Ally. We’re glad to hear it performs well for lighter titles such as Hades 2, but we sincerely apologize for the limitations you’ve encountered with battery life and performance in more demanding games. We understand how frustrating this can be and regret the inconvenience it has caused.
To help improve gaming performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team at https://www.asus.com/us/support/callus/ so we can assist further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
Ally x review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs games except heavy titles like dark souls. My only issue is that out of the box the resolution is set to low and graphics for the system are set to low so you have to change them before you actually play games. Unless you change you will be playing without ai upscaling for better frame rates and lower resolution And it's running a low power mode.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BernardinoV,
Thank you for sharing your experience with the ROG Xbox Ally. We are pleased to hear it runs most games well, and we sincerely apologize for the inconvenience caused by the default resolution, graphics settings, and low power mode. Your feedback is appreciated and will be passed to our product team for review.
To optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Truly inpeccable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible device. Growing up I used to play on an N64 toaster. My younger self would give anything to have something like this.
I would recommend this to a friend