Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's overall performance. Reviewers highlight that the product is excellent. There were no negative aspects of the product mentioned in the reviews.
This summary was generated by AI based on customer reviews.
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be able to carry my favorite games unfortunately it did not. I had to return since it was lagging so much. Maybe for a child this would be a great buy but honestly not worth it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcosB,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the device did not meet your expectations and that you encountered performance issues which ultimately led to a return. We understand how important smooth gameplay and compatibility are, and regret that this was not your experience.
Your feedback is valuable and will be passed along to our product team for review as we continue to improve performance and user satisfaction.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
This is not an Xbox.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not an Xbox. There are too many older games that I would like to play, but they're not available to play from Xbox..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertA,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for any confusion or disappointment regarding game availability, and we understand how important access to older titles is for your experience. Your comments are valuable and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Needs more power for most games.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As most have already stated this machine is mostly for minimally demanding games. COD, arc raiders and those tupes of games stutter a lotand the entire aystem moves very slowly. The Xbox Ally X is by far a better performance device but yiu sre oaying a lot more. This one is comparable to steam deck but with windows an and LCD.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dean,
We certainly understand your disappointment with the ROG Xbox Ally. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510028932-0028] for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Anya M.
ASUS Customer Loyalty US Support
Too slow, AAA games can't play.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too slow, only you can play games that aren't AAA. Battery goes fast. If you want a handheld console/PC try the ROG Xbox Ally X
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel M,
Thank you for sharing your feedback regarding the ASUS ROG Xbox Ally. We sincerely apologize for the performance and battery concerns you’ve experienced, and for the inconvenience this has caused. We understand how important smooth gameplay and reliable battery life are for a handheld gaming device, and we regret that your experience has not met expectations.
To help troubleshoot the issues described, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Always check open box before leaving store.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said it was in excellent condition but this came without a charger, and customer support says they can't help me and I have to reorder after already having to wait for a delayed delivery.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JuanG,
Thank you for sharing your experience with the ROG Xbox Ally purchased from Best Buy. We sincerely apologize for the inconvenience of receiving the unit without a charger and for the added frustration caused by the delayed delivery and limited support options.
If you would like to purchase a charger directly, we kindly advise contacting our ASUS Online Store Support Team at https://www.asus.com/us/support/callus/. Our specialists will assist you with obtaining the correct charger for your device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and heavy. Would not want to have this on a long car ride. Ea games are not available on Xbox app and you have to download ea separately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshuaM,
Thank you for your comment.
We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if it did not meet your expectations. While the device weighs 670 grams, it is generally considered portable. Some users find the ergonomics and weight distribution comfortable and others prefer the chunkier grips. You are correct that EA games are not available to play natively and solely within the Xbox app interface. To play games included with your Xbox Game Pass for PC or Ultimate membership, you must install the separate EA Application on the device.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It Glitches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas. The system kept freezing and then started just showing half a screen. Took it back to Best Buy and they returned it and ordered a new one. The new one is also Glitching and freezing. Im just gone return it for a full refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User162968,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the freezing and display issues you encountered, even after exchanging the unit. We understand how disappointing this must have been, especially since it was purchased as a gift. Your feedback regarding system stability and reliability will be passed to our product team for review as we continue working to improve future designs and deliver a better user experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fun Sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be fun sometimes. Does have a good amount of lag
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CameronS,
We regret to learn that your experience with the ROG Ally hasn't been entirely satisfactory. To help optimize your device's performance, please ensure all Armoury Crate and Windows updates are installed, and consider fine-tuning your in-game graphical settings. Should you continue to experience issues after these steps, please contact me directly at customerloyalty@asus.com. I am committed to assisting you with any technical or general questions and finding a resolution. Please include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Get an original ally z1 extreme on ebay instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ebay might have the original ally z1 extreme for the same price or lower. Better specs. Looking for the xbox experience? Just add the fullscreen experience with Xbox and Windows insider.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Momo,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510028932-0025] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
It ran most games but the battery life was very te
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is very poor ended up getting rid of it for a lot cheaper than what I bought it for and I just bought it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin,
Thank you for your comment.
Indeed, The ROG Ally does ran AAA games with high performance. However, the battery drains faster for high-intensive games. We do understand your disappointment and the inconvenience this may have caused if battery life is very poor. To prolong the battery life, turn down the screen brightness via the Command Center, limit the power consumption for less demanding titles, capping the frame rate can reduce the load on the GPU/CPU and disable lighting to save small amounts of power.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Average performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of Xbox games are not optimized for the handheld yet. Loading times are very slow for Ally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Opamaster,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the slow loading times and the lack of optimization you’ve noticed with certain Xbox titles on the handheld. Your feedback is important to us and will be passed along to our product team for review.
In the meantime, we recommend the following troubleshooting steps linked in the FAQ guide below to help improve performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Not what I expected. Slower and smaller.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small of a screen, about a second long input delay (not sure of the actual time just felt like that)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kilian B,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the concerns you’ve encountered regarding the screen size and the input delay. Your feedback is very important to us, and we will ensure that your comments are passed along to the appropriate teams for review.
To help resolve the input delay further, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As for the product I don't have a review because I never recieved the item. And have tried for a months to get help from best buy to resolve the issue. However they keep telling me that a supervisor will call me and that never happens. Now im out $600 and its past Christmas so what to do now
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrianC,
Thank you for sharing your experience regarding the ROG Xbox Ally. We’re sorry to hear that you never received the item and that your attempts to resolve the issue with Best Buy have been unsuccessful. We apologize for the frustration this has caused, especially given the timing around the holidays. As the purchase was made through Best Buy, we recommend contacting their support team directly at 1-888-237-8289 and requesting to have your case escalated for further investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box that still had the paperwork in it that said it was broken. Guys what. It was still broken.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JulieW,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product your received from your vendor and the inconvenience this may have caused if the open box you purchased still had the paperwork that said it was broken. Typically, we recommend to contact your vendor for a resolution regarding the broken open box laptop. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes so long to download it feels like it’s made cheap the screen barely works I wouldn’t waste my money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PearriaB,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issues you’ve encountered with slow downloads and screen performance, and we regret the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly: https://www.asus.com/support/faq/1042398/
[Windows 11/10] Troubleshooting - Main (Internal) Display problem: https://www.asus.com/support/faq/1015072/
Buttons stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.B buttons stick and at times it wouldnt run the most basic games correctly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DarrenK,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if the B buttons stick and you're unable to run basice games correctly. If the B buttons stick, try wiping around the edges and crevices using a cotton swab dampened with isipopyl alcohol. You need to press the button repeatedly while cleaning. If you're unable to play basic games, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box. It was defective. Should have never been taped back up after the first return and sold. Anyway. Never could get it to connect to my son’s account. Took it back. Hopefully they don’t resell this device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kara,
Thank you for sharing your experience with the ROG Xbox Ally. We are sorry to hear that the device was defective and that you encountered difficulties connecting it to your son’s account. We sincerely apologize for the inconvenience this has caused, especially given the circumstances of purchasing an open‑box unit that should have met the expected condition standards.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we appreciate your feedback and will pass it along to the appropriate team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No what i expected, is good but the x version way better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KevinL,
Thank you for sharing your thoughts on the ROG Xbox Ally. We apologize that the experience didn’t fully meet your expectations, especially in comparison to the X version. We appreciate your feedback and will be sure to pass it along to our product team as we continue to improve our devices.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, has alot of issues with screen going blank. Definitely not worth the money spent on it. Battery life could be better. Maybe 2 hours when it does work correctly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnH,
Thank you for sharing your experience with the ROG Xbox Ally. We are sorry to hear about the issues you’ve encountered with the screen going blank and the limited battery life, and we sincerely apologize for the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
[Windows 11/10] Troubleshooting - Main (Internal) Display problem - https://www.asus.com/support/faq/1015072/
Get switch 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this it is heavy awkward to hold and took forever to download games and it won’t play madden even though it says it does. Do yourself a favor and get the switch 2 it’s way better!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattR,
Thank you for sharing your experience with the ROG Xbox Ally. We regret that the device was difficult to hold, game downloads took longer than expected, and that Madden did not perform as advertised. We apologize for the disappointment this has caused. Your feedback is appreciated and will be passed along to our product team for review.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/