Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.
This summary was generated by AI based on customer reviews.
Nice console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Bought like new. Enjoying this console since 2 months ago
I would recommend this to a friendXbox rally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great help, and fast service. Definitely recommend
I would recommend this to a friendOk but not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thought of this handheld is good... But the ability for this handheld to play moderate games is not good at all... 25 to 30 fps on a lot of games... I ended up returning it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HunterM,
Thank you for sharing your feedback regarding the ROG Xbox Ally. We are pleased to hear that you found the concept of the handheld appealing. However, we sincerely apologize that the performance did not meet your expectations, particularly with moderate games running at 25–30 FPS, which ultimately led to your decision to return the device.
Your feedback is highly valuable, and we will ensure it is communicated to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Have no complaints runs pretty fast has good quality
I would recommend this to a friendASUS ROG Ally X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good response time and accessibility. Does require a bit of setup if you have custom keybinds.
I would recommend this to a friendAnazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy usng it and convenient when you’re on the go
I would recommend this to a friendBeginner friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very good device for its price and really good for beginners in the pc industry.
I would recommend this to a friendI dont recomend it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give a 3 start for these that think this is a xbox you are very wrong i would recomend get the xbox rog ally x . This rog ally couldn't run some ps2 game like hitman blood and money and thats a old game dont waste your money in this one xbox rog ally
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FelixS,
Thank you for sharing your experience with the ROG Xbox Ally. We’re sorry to hear that the device felt slow and was unable to run certain games as expected, and we apologize for the disappointment this has caused. Your feedback is appreciated and will be passed along to our product team for review, as it helps us improve compatibility and overall user experience.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Buy at own risk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a portable Xbox like advertised. It is a handheld pc that can only do about half of what a pc can do. The only way to not fill it up is to cloud game on Xbox but most of the games do not even have support for handhelds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SouthPaw937,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for any disappointment regarding the product not meeting your expectations as a portable Xbox and the limitations you’ve encountered with cloud gaming support. We appreciate your feedback and will pass it along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great handheld gaming systems!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for handheld gaming and continuing to play xbox games on the go. Great product!
I would recommend this to a friendGet the black one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get the black one. The performance difference is significant and this one is not future-proof since it doesn't even play some current games well. Yes, it's significantly cheaper than the black one - but the black one doesn't disappoint.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric N,
Thank you for sharing your thoughts on the ROG Xbox Ally. We appreciate your feedback and understand your concerns regarding performance and future compatibility. We're glad to hear that you found value in the black variant and that it met your expectations. Your feedback is appreciated and will be passed to our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grand daughter loves it.. has lots of features including Microsoft
I would recommend this to a friendAmazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and got the x and love it It my favorite
I would recommend this to a friendRendimiento
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but it needs more to refresh the apps because everything freezes even the keyboard gets like this and the problem is that even with good internet it gets slow to download the games
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosandresV,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing system freeze or performance issue with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
X BOX ALLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a wonderful game! Made a great gift and kept my son entertained for hours.
I would recommend this to a friendChristmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband was so impressed and loved it. Got it as a Christmas gift
I would recommend this to a friendOne ecstatic boy on ChristMAs morning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son and his cousins absolutely loved playing with it on Christmas morning.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A nice handheld PC gaming machine that can also play your Xbox games as well.
I would recommend this to a friendrog ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice item when it works ,but windows has lots of glitch
I would recommend this to a friendIt’s alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay not great can get you by when you on the go.
I would recommend this to a friend