Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.
This summary was generated by AI based on customer reviews.
Beauty on the outside, inside is, i dont know.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the speakers. Picture, size, grip and ergonomics are all great as well. The problem for me was the software. Having to call customer support twice during an initial boot up is never a good thing. When i did get it running, it really under performed. I did my research and i knew what kind of performance i would get and the limitations of the games i could play, so I didn't expect native with a solid 60. I do however expect a 600 handheld to play Ori at 30 fps, with fsr on. Maybe its better now, maybe i got a dud. I returned it for a refund. Hopefully with some patches this will be better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BillK,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing performance issues with this ROG Ally. If you're unable to play games properly, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. You may need to reconfigure your system, video, game and operating mode setting ensuring this is not going beyond the game's threshold. Furthermore, while accessing cloud games, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
$600?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little overpriced imo. They used cheaper hardware so the battery could last longer, but at the cost of performance. Still a solid handheld.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear APIs,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize that the product did not meet your expectations regarding pricing, hardware choices, and performance balance. While we are glad to hear you found it to be a solid handheld overall, we regret any dissatisfaction caused by the design decisions made to optimize battery life.
Your comments on cost, hardware configuration, and battery performance are highly valuable, and we will ensure they are forwarded to our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld for someone getting into pc gaming. Not quite optimized for pc gaming and not a huge selection of Xbox games that can be played. Although price per performance isn’t great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DemarkaS,
Thank you for sharing your feedback regarding the ROG Xbox Ally. We are glad to hear that you find it to be a great handheld device for someone who is beginning to explore PC gaming. and we sincerely apologize for any disappointment regarding optimization, game availability, and overall price‑to‑performance. Your feedback is valuable and will be shared with our product team for further review.
To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
The Future of Portable Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible device, been gaming nonstop! Thumbs up!
I would recommend this to a friendUser experience isnt great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it has impressive hardware, the user experience compared to the steam deck is extremely lacking. Even though this is branded as Xbox and should have had Microsoft support, it simply feels like windows on a tiny screen. It hasnt been optimized for the form factor at all. This starts at the login screen, where the finger print reader suddenly stopped working, and extends to launching games that don’t know youre on a handheld device even though they work perfectly on steam deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are sorry to learn that, despite the impressive hardware, the overall user experience did not meet your expectations compared to other handheld devices. We sincerely apologize for the inconvenience caused by the fingerprint reader issue and the lack of optimization for the handheld form factor, which ultimately impacted your ability to enjoy games smoothly. Your feedback will be passed along to our product team for further review.
To help optimize your gaming experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Unimpressed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressed, ended up returning. For the price it's just not what it's cracked up to be. It doesn't feel like an Xbox, it feels like something masquerading as one. It's fine for what it is, it just isn't what I expected, at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rayhagan1,
Thank you for sharing your experience with the ROG Xbox Ally. We're sorry to hear it didn’t meet your expectations and that you chose to return it. We understand how important it is for a product to deliver the experience you anticipated, especially at its price point. Your feedback will be shared with our product team to help guide future improvements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent machine just not for me. If you only have a couple games you play at a time or no system at home this could be great. I purchashed this mainly for mobile gaming and unfortunetly it doesnt work well without internet. Even games downloaded on the system take 10 minutes to open, compared to opening a cloud game on wifi only took about 1 minute 30 seconds. It doesnt make sense to me gow cloud games run better then installed ones off network.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua M,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issues you encountered, including the delays when opening downloaded games offline, the reliance on internet connectivity for smoother performance, and the frustration that cloud games seemed to run faster than installed ones. We regret that this led to you returning the product.
Your feedback is very important to us, and we will ensure that your comments are passed along to our product and quality assurance teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
decent device for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price the hardware is decent, holding the console is supper comfortable
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NickH,
Thank you for sharing your experience with the ROG Xbox Ally. We are pleased to hear that you find the hardware performance to be well-suited for its price point and that the ergonomic design provides a comfortable handheld experience. Your feedback is greatly appreciated and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0056" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Xbox portable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the cloud gaming and installation of games owned
I would recommend this to a friendGreat Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it as a gift and he loves it! I think the appearance is super nice.
I would recommend this to a friendNot worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good gaming handheld it keeps crashing on me and I've got to reboot it I'm gonna be returning this and switching to the legion go s
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are sorry to learn that the device has been crashing and requiring frequent reboots, which has led to your decision to return it and switch to another device. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will ensure it is shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do Not Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you look closely at most of the positive reviews, you will see that they are layered false positives. This thing is frustrating and almost worthless. Prepare for hours of updates, games that don’t operate properly, and just an overall horrible experience. Install Steam OS or Bazzite to make this more tolerable, but that’s still not going to save this thing. It was outdated before it was ever released.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donatello,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you've encountered, including extended updates, game compatibility concerns, and overall dissatisfaction with the device. This is not the standard of quality or user experience we strive to deliver, and we regret that your expectations were not met.
To ensure this matter is properly investigated and resolved, we recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will assist you with troubleshooting and determine whether the device requires repair.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not bad but not worth 600
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad product, but is a headache to run properly and not exactly the best performance for 600 bucks. Windows is very laggy and slow pretty much only good for playing low res indie games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CodeRed,
Thank you for sharing your experience with the ROG Xbox Ally. We regret to hear that the device did not meet your expectations in terms of performance and ease of use. We understand that a smooth and responsive operating system is essential, especially when investing in a premium handheld gaming device. We appreciate you taking the time to provide this feedback, and it will be forwarded in full to our product team for further evaluation.
In the meantime, we recommend reviewing the steps in the troubleshooting FAQ guide linked below to help improve system responsiveness and gaming performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Love and hate
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was pretty good but after the third replacement of a burned motherboard i had to get a refund and get the better version.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JORGEM,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the repeated motherboard failures and the inconvenience of having to go through multiple replacements before ultimately requesting a refund. This is not the level of product quality or reliability we strive to deliver, and we regret the frustration this has caused.
Please be assured that your feedback will be documented and passed along to our product and service teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very underwhelming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has very little compute power. It has less power than even the predecessor Z1 Rog Ally. For this price there are better gaming handhelds. What I would say has going for ir is the ergonomics.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear VictorJ,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the disappointment you've experienced regarding the device’s compute performance compared to earlier models. We also acknowledge your concerns about value at this price point, and we appreciate your recognition of the ergonomics as a positive aspect of the design.
Your input is highly valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Xbox rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons just stop working for whatever reasons, wasn't able to get it to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Theonean1,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issue you encountered with the buttons no longer functioning, and we regret the inconvenience this has caused.
To further investigate and resolve this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our support specialists will be able to provide diagnostic assistance and guide you through the next steps to get your device working properly again.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Smilee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My logitexh does all this already. Im kinda disappointed. Plus you cant download xbox games to you iys all cloud play so a waste for me .. make it mobile and id enjoy more
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WandaM,
Thank you for your feedback regarding the ROG Xbox Ally. We apologize for the disappointment you've experienced, especially around game downloads and overall value compared to your existing setup. We understand your concerns, and your suggestion to improve mobility and expand local game support is appreciated. We’ll make sure your feedback is shared with our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Trash
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, this device is not backwards compatible, meaning you cannot play any of your Xbox 360 games on it. It was working fine for about three months then the buttons just stopped working. The only way I can use it is to connect an external controller via Bluetooth. If I had to do it over again, I would not buy this product. It’s glitchy and cheaply made and is a complete disappointment.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christiano,
Thank you for your comment.
We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused if you cannot play Xbox360 games on it. You cannot play native Xbox 360 discs or direct digital downloads on the ASUS ROG Ally because the Ally is a handheld Windows PC, not an Xbox console. To access these games, you can stream games directly from your home Xbox console to your ROG Ally, and many popular Xbox 360 titles are available for cloud streaming via Xbox Game Pass Ultimate. Additionally, If you want to run Xbox 360 games directly on the ROG Ally without streaming, you can use a PC emulator. If buttons stop working after three months of usage, turn the console completely off, and press and hold the Power button for about 40 seconds.The lights on your joysticks will flash and then shut off, then Turn the Ally back on normally and test the buttons. Ensure Windows, drivers, BIOS and the Armoury Crate utility software are up to date. Updates for the device are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
open box bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought an open box labeled as "excellent". when i opened the box, the screen was smeared with finger prints and the "B" buttone would get stuck when pressed. had to return. never buying an open box again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChristopherT,
Thank you for sharing your experience with the ROG Xbox Ally purchased from Best Buy. We sincerely apologize that the open‑box unit labeled as “excellent” did not meet expectations, arriving with fingerprints on the screen and a defective “B” button that required you to return the product.
We regret the inconvenience this situation has caused and want to assure you that your feedback will be forwarded to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not sure about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble getting software to download. Haven’t been able to play a game since we got it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HannahB,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the trouble you’ve had downloading software and the frustration of not being able to play games since purchase.
To help resolve this, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/