Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.
This summary was generated by AI based on customer reviews.
Good for small gameplay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects while playing Roblox often. Some games are laggy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lolabv90,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the disconnections and performance issues you have encountered while gaming.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was mid and kept lagging and being unresponsive
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ManuelM,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the lagging and unresponsiveness you encountered. This is not the level of performance we aim to deliver.
To help resolve the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
- Cons mentioned:Game compatibility
Needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but it kinda defeats the purpose as you cannot play any EA Sports game so Madden, NCAA etc could not be played. If you are looking to play certain games I would confirm you can play it before purchasing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ImaniH,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the limitations you encountered regarding compatibility with EA Sports titles such as Madden and NCAA. We understand how important game availability is to your overall experience, and regret that this impacted your satisfaction.
Your feedback is valuable and it will be passed to the product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Setup process
Nahhhh gang
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dookie water!!!!! I bought this for myself because a travel a lot for work and thought it would be convenient enough. I was wrong!!! It took weeks to update and configure setting, I ended up returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosM,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the inconvenience you encountered during setup and configuration, and we regret that the device did not meet your expectations, ultimately leading to its return.
Your feedback is greatly appreciated and will be shared with our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s not for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slower than expected. Not for those who like smooth gaming. Very laggy.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Betsy,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the performance issues you have encountered, including lag during gameplay. Your feedback is important to us and will be shared with our product team.
To help improve performance, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Decent handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking device but runs very slow for newer games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unsainted97,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the slow performance you are encountering when running newer games.
To improve system responsiveness, ASUS recommends the following steps outlined in our FAQ guide linked below. If the issue persists after completing those steps, we advise contacting our support team at https://www.asus.com/us/support/callus/ so we can further investigate the matter or explore repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2510034235-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Rog Xbox ally review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks cool feels good but can’t really play any games on it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob P,
We apologize for the difficulties you are experiencing with your ROG Xbox Ally. While we are glad to hear that you find the design and ergonomics appealing, we understand how frustrating it must be not being able to play games as intended.
To assist you, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
- Pros mentioned:Overall performance
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool but Id rather have an og ally x. Way better performance. The grips are the only upside of this console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Goblins,
Thank you for sharing your feedback on the ROG Xbox Ally. We apologize that the performance did not meet your expectations compared to the Ally X, and we understand your perspective regarding the grips being the main advantage. Your comments are important to us, and we will ensure they are passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
X box ally disapointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just not Powerful enough. Ended up with the legion Go S with steam OS and games just run better on the legion. Overall was very unhappy with the product due to its performance *Xbox full screen is its best feature
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timhoare,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2512018662-0001] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Not good for gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Taught it was good. Nope bad gaming device. Too much money. She be 100 dollar less. Does not let you play the game right.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ALAND,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We sincerely apologize for the issue you’ve encountered with gaming performance and regret that the pricing did not align with your expectations.
To assist in resolving the performance concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510028932-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Needs more power for most games.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As most have already stated this machine is mostly for minimally demanding games. COD, arc raiders and those tupes of games stutter a lotand the entire aystem moves very slowly. The Xbox Ally X is by far a better performance device but yiu sre oaying a lot more. This one is comparable to steam deck but with windows an and LCD.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dean,
We certainly understand your disappointment with the ROG Xbox Ally. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510028932-0028] for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Anya M.
ASUS Customer Loyalty US Support
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be able to carry my favorite games unfortunately it did not. I had to return since it was lagging so much. Maybe for a child this would be a great buy but honestly not worth it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcosB,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the device did not meet your expectations and that you encountered performance issues which ultimately led to a return. We understand how important smooth gameplay and compatibility are, and regret that this was not your experience.
Your feedback is valuable and will be passed along to our product team for review as we continue to improve performance and user satisfaction.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
This is not an Xbox.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not an Xbox. There are too many older games that I would like to play, but they're not available to play from Xbox..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertA,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for any confusion or disappointment regarding game availability, and we understand how important access to older titles is for your experience. Your comments are valuable and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too slow, AAA games can't play.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too slow, only you can play games that aren't AAA. Battery goes fast. If you want a handheld console/PC try the ROG Xbox Ally X
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel M,
Thank you for sharing your feedback regarding the ASUS ROG Xbox Ally. We sincerely apologize for the performance and battery concerns you’ve experienced, and for the inconvenience this has caused. We understand how important smooth gameplay and reliable battery life are for a handheld gaming device, and we regret that your experience has not met expectations.
To help troubleshoot the issues described, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
It Glitches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas. The system kept freezing and then started just showing half a screen. Took it back to Best Buy and they returned it and ordered a new one. The new one is also Glitching and freezing. Im just gone return it for a full refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User162968,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the freezing and display issues you encountered, even after exchanging the unit. We understand how disappointing this must have been, especially since it was purchased as a gift. Your feedback regarding system stability and reliability will be passed to our product team for review as we continue working to improve future designs and deliver a better user experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Get an original ally z1 extreme on ebay instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ebay might have the original ally z1 extreme for the same price or lower. Better specs. Looking for the xbox experience? Just add the fullscreen experience with Xbox and Windows insider.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Momo,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510028932-0025] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and heavy. Would not want to have this on a long car ride. Ea games are not available on Xbox app and you have to download ea separately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshuaM,
Thank you for your comment.
We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if it did not meet your expectations. While the device weighs 670 grams, it is generally considered portable. Some users find the ergonomics and weight distribution comfortable and others prefer the chunkier grips. You are correct that EA games are not available to play natively and solely within the Xbox app interface. To play games included with your Xbox Game Pass for PC or Ultimate membership, you must install the separate EA Application on the device.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It ran most games but the battery life was very te
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is very poor ended up getting rid of it for a lot cheaper than what I bought it for and I just bought it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin,
Thank you for your comment.
Indeed, The ROG Ally does ran AAA games with high performance. However, the battery drains faster for high-intensive games. We do understand your disappointment and the inconvenience this may have caused if battery life is very poor. To prolong the battery life, turn down the screen brightness via the Command Center, limit the power consumption for less demanding titles, capping the frame rate can reduce the load on the GPU/CPU and disable lighting to save small amounts of power.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Average performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of Xbox games are not optimized for the handheld yet. Loading times are very slow for Ally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Opamaster,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the slow loading times and the lack of optimization you’ve noticed with certain Xbox titles on the handheld. Your feedback is important to us and will be passed along to our product team for review.
In the meantime, we recommend the following troubleshooting steps linked in the FAQ guide below to help improve performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Fun Sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be fun sometimes. Does have a good amount of lag
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CameronS,
We regret to learn that your experience with the ROG Ally hasn't been entirely satisfactory. To help optimize your device's performance, please ensure all Armoury Crate and Windows updates are installed, and consider fine-tuning your in-game graphical settings. Should you continue to experience issues after these steps, please contact me directly at customerloyalty@asus.com. I am committed to assisting you with any technical or general questions and finding a resolution. Please include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support