Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s everything I need in the form of my first gaming handheld device
I would recommend this to a friendPretty good piece of equipment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything but the screen. For the price the screen should yave been bigger and better in my opinion
I would recommend this to a friendthe future is here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable to hold and enough power for whatever u need
I would recommend this to a friendBest Buy is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing staff is super helpful and willing to help and assist
I would recommend this to a friendOpen Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have not tried to get a open box, the min USB ports were damaged and the charger was to it was loose and wiggly. I would charge and disconnect as soon as you moved, returned. I'm buying new was not worth saving $50 on a grand get it new.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ToddS,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the inconvenience you encountered with the open-box unit, including the damaged USB ports and unstable charger connection. We understand how disappointing this must have been. We understand that you have returned the device and chosen to purchase a brand-new unit instead.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Comfy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great as a first hand held, it’s very comfortable
I would recommend this to a friendGood grab
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't regret the money spent at all. First handheld and i love it
I would recommend this to a friendGood for what it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t happy with battery life and didn’t run my biggest preferred game. Hope fully better to come. All other aspect awesome product
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesdW,
Thank you for sharing your experience with the ROG Xbox Ally X. We’re glad to hear that you found many aspects of the product to be excellent and enjoyable. We sincerely apologize, however, that the battery life and game compatibility did not meet your expectations. Your feedback is very valuable to us and will be passed along to our product team for further review.
In the FAQ guide linked below, there are some troubleshooting steps you can follow to help enhance battery performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
Wouldn’t get because of windows
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this and returned it. It’s nothing like a pc just so you know. Well speed wise at least. I mean I have a 5080 so maybe that’s why. But settings have to be low. But the main problem is using windows in a handheld. I waited hours with updates before even playing it. I’m returning it. I mean it’s playable. But nothing like I thought it would be. I’m going to try steam os
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrandonT,
Thank you for sharing your experience with the ROG Xbox Ally X. We are sorry to learn that the device did not meet your expectations in terms of performance, update times, and usability compared to a desktop PC, and that you ultimately chose to return it. We sincerely apologize for any inconvenience this may have caused.
Your feedback regarding performance settings, Windows updates on a handheld device, and overall usability is very valuable. We will ensure that your comments are passed along to our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Incredible, best handheld of all time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is an Xbox? Nah! This is truly an Xbox!!
I would recommend this to a friendMy latest best by
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good device coming from a Steam Deck a worthy upgrade I would definetly recommend this product
I would recommend this to a friendGreat item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great console! Great for fps games! Good quality! Long battery!
I would recommend this to a friendGREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pre ordered, we also received it quickly. LOVE!!!!
I would recommend this to a friendGaming on the go full windows device!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the feel in hand. Xbox experience could be better but I'm sure they will improve it.
I would recommend this to a friendAsus xbox ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it faster then an Xbox the screen is alright.
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first pc handheld and so far enjoying the experience
I would recommend this to a friendGood portable wish it was 8inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox full screen still needs work and screen is too small. Witch was 8 inch at least
No, I would not recommend this to a friendGreat handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having no issues Great gaming handheld ……………..:::
I would recommend this to a friendToo much for too many problems!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s decent. I believe it’s very over priced for a few reasons. First, start up time is very slow. Opening games sometimes takes up to 5 minutes. I’ve also had issues with games crashing during the middle of a game. It feels and looks great but for that much money it shouldn’t have those performance issues.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ClayE,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the slow startup times and game crashes you've encountered. We understand how disappointing it can be when performance doesn't match expectations, especially on a premium device.
To help improve system stability and performance, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510031066-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Rog Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was excellently tracked and communicated.
I would recommend this to a friend