Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
High hopes, even bigger let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I preordered this with a lot of hopes. Upon getting it day 1 I couldn’t have been more disappointed. It took me 2 hours to update every driver, and everything to even start using it. I downloaded a couple game, BF6, dead by day light and call of duty warzone. Every single game had massive input lag on the lowest possible settings. It’s like I was playing on a 85” tv and had input lag on a 7” screen. It was unplayable for any MP game. Single player should be a bit better to deal with but my god $1000 for you to shoot and it to not actually do it for quarter of a second is horrible for the tech that’s inside of it. I returned this after a week of use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelV,
Thank you for taking the time to share your experience with the ROG Xbox Ally X. We’re sorry to hear that the device did not meet your expectations and that you encountered setup delays and performance issues, particularly with input responsiveness in multiplayer titles. We understand how disappointing this must have been, especially after preordering with high expectations.
As the device has already been returned, we appreciate you providing this detailed feedback. It will be shared in full with our product and engineering teams for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A little disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an open box product, they delivered it without charger, in the besbuy said it comes with 3 months of gamepass ultimate but it wasn't true.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OscarD,
We are sorry to hear that your charger was not included in the box. We would recommend that you reach out to BestBuy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2510034406-0014) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Comfort, Portability
Is this an Xbox? The answer depends.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What is an Xbox? That's the question I found myself asking as I unboxed and setup the Asus ROG Xbox Ally X (that's a mouthful). As I broke in the machine, I found myself impressed with the performance and the overall design of the unit, but I'm still left wanting more. Design Let me first say that ASUS ROG Xbox Ally X is the most comfortable handheld I have had the opportunity to use. And it's coming from a person that has the Switch, Switch 2, and Steam Deck OLED that I've used over the years. The Ally X simply is a joy to hold and with the deep grips, it feels like I am using an Xbox controller with a screen built in. Great design and easy to hold for extended sessions. Performance Overall I would say that I am impressed with the Ally X and it's Z2 Extreme processor. Is it markedly better than my Steeam Deck OLED? I'd say it definitely performs better, but the types of games I will mostly play on the Ally X (retro games, brawlers, schmups. etc) run similarly as they don't require the full power potential of the Z2 extreme to get a good experience. When it comes to AAA games, the experience I got playing Forza Horizon 5 at 60FPS felt great overall, with some caveats I'll touch on momentarily. OS This is the biggest weakness of the Ally X at the moment and my biggest disappointment. This is not an Xbox experience. It's a Windows experience, and it doesn't even try to hide it. Upon boot, it literally tells me it's setting up my PC, just like my Windows PC... The first experience was a bit painful... it took me almost an hour to turn on the unit, go through the Windows setup (even had to name my PC like you do in Windows), download Windows updates, download Xbox updates, get into Armory Crate, and download Bios and driver updates. An hour later I was ready to play games, or so I thought. First up was Forza Horizon 5... and what I was not prepared for was waiting another 15 minutes for the shaders to compile on first launch. Microsoft promised advanced shader delivery for first party titles and my FH5 was purchased through the Microsoft Store since I have an Xbox Series X. I thought shaders would be pre-compiled, but for whatever reason, they were not. And I sat for another 15 minutes waiting to get into the game as they compiled. That's not what I want the Xbox experience to become. I don't know why this happened, but my guess is it was because of the AMD graphics driver I updated via Armory crate was new. On my Windows PC, a driver update will often cause shader recompiles, but my PC is much faster and does it quicker. Here the wait was noticeable. I hope this can be improved over time. I then installed some Steam games and they launched and worked with no issues. Only complaint here, was that when I exited Steam games, they took me back to the Steam store page, even when I launched them from the Xbox full screen experience, and the Steam screen was the store / main page, and not even big picture mode, so it was a bit jarring. I feel like the Xbox Fullscreen Experience is just not ready for primetime and I'm essentially beta testing the product. I think it likely will get better over time, but my experience is that this is more of a PC than it is an Xbox. Battery I was pretty impressed with the battery. I got about 3 hours of gameplay on a charge and your mileage will vary a bit by how demanding the games are that you play. If you are playing AAA games expect less than if you are playing indie, retro, or 2D games. But overall, I was satisfied. As I own an Xbox Series X and a Windows gaming PC, having a handheld enables me to take my games on the go, and the Asus ROG Xbox Ally X is the one handheld I have that allows me to enjoy my Xbox games that I purchased on the Xbox store (and that are part of Play Anywhere) to work on both my PC and handheld. So for games like Forza Horizon 4, 5, Motorsport, Starfield, etc... I can play these on all my devices. But it's still not an Xbox... as not all of my Xbox games are available on the Ally X. Games I own on physical disc are not playable, console exclusives like College Football 26 are not available, but I feel this is more of a marketing problem that Microsoft needs to clean up. In the end, I'm excited to see where Microsoft and Asus take the Xbox Ally X and how it improves. I think this is a great device to consider, especially if you don't have another handheld. Just understand that as an early adopter, there are likely to be some growing pains, and it's much more of a Windows experience today than it is an Xbox console experience.
I would recommend this to a friend Be careful buy open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as an excellent open box online, only to find out the right handle was broken, and it looked like someone had opened the device. be careful buying open box online
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielP,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the condition in which you received your device, including the broken right handle and signs that it had been previously opened. This does not reflect the standard of service we expect our customers to receive when purchasing through authorized resellers.
Since the purchase was made through Best Buy, we kindly advise contacting their support team directly at 1-888-237-8289 to arrange an exchange or return. They will be able to assist you further with resolving this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy, wait for the 2nd generation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item took 3 plus hours for initial setup. The controller would not register even though it was set to automatic. I had to reset the entire device to factory to get it to work. The controller grips are very vertical and does not feel like an actual Xbox controller. Not all Xbox games are playable on the device. I was not able to play the game I downloaded while at work due to no internet connection even though I was playing non internet required games. Overall terrible experience and device. Returned within 5 days. It is not worth the money or frustration.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Menippiko,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the setup delays, controller issues, and limitations you encountered with offline gameplay and game compatibility. It’s disappointing to hear that the device didn’t meet expectations and had to be returned within just five days.
Your feedback regarding hardware design, software performance, and overall usability is extremely valuable and we will be passing it along to our internal teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not there yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While this is an impressive handheld (PC) the performance still isn’t there for the price. You’re paying $1000 for the power of a series s in you hand. Plus we’re moving onto a new console generation and this thing will be outdated in a year. If you’re into AAA titles stay away. If you’re looking to play a couple year old campaign games go for it. Wait if you’re looking for future proof. This was not able to run battlefield 6 without crashes all the time. I tweaked all settings it just can not handle it and performed subpar for madden.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thatguywithapc,
Thank you for taking the time to share your experience with the ROG Xbox Ally X. We regret to hear that the device did not meet your expectations in terms of performance and long-term value. We understand that stability, future readiness, and reliable support for demanding titles are essential when investing in a premium handheld gaming PC. Your feedback has been documented in full and will be shared with our product and engineering teams for further evaluation.
To help improve system responsiveness and game performance, we recommend the following steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Ehhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great not terrible. definitely not worth the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
Thank you for sharing your feedback on the ROG Xbox Ally X. We sincerely apologize that the product did not meet your expectations and that its overall performance and value did not align with what you anticipated. We understand how important it is for a gaming device to deliver both quality and reliability, and we regret any disappointment this has caused.
Your comments regarding product performance and pricing are highly valuable, and we will ensure they are forwarded to our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible customer service, false advertising
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device fine, but horrible customer service. Device advertised with Game Pass but they denied me Game Pass benefits, a $60 value that negated the price difference from new and used. Bad value, bad service. Won’t buy from Best Buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SeanG,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the inconvenience you faced regarding the Game Pass benefits and the challenges with customer service. We understand how frustrating it is when expectations are not met, especially with promotional offers that influence purchasing decisions.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we will ensure your feedback regarding both the product experience and customer service concerns is forwarded to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Empty box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure the rog ally x is a great product. However I wouldn’t know as I received an empty box upon arrival. Best Buy packages these things in next to nothing so of course fedex or a warehouse employee will take it. I did get a refund and I’m pretty sure it was FedEx as I seen the driver on my camera running away in a hoodie trying to hide his face. Either way I got a empty box
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas L,
Thank you for reaching out to us regarding your ROG Xbox Ally X. We sincerely apologize for the experience you had receiving an empty box upon delivery. We understand how frustrating this must have been, even though you were able to secure a refund through Best Buy.
While ASUS does not control retailer packaging or shipping practices, we truly value your feedback and will ensure that your comments are passed along to the appropriate teams.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible Service from everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was never delivered. Shipping company OnTrac updated as out for delivery on Friday morning and didn’t update all weekend. Followed up on Monday to figure out where my package was and they ran an investigation, was told Tuesday that the result of the investigation was that they delivered my item and it is now Best Buy’s problem. Now my day 1 $1,000 preorder is being predicted to be available 2-months later.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JakeP,
Thank you for reaching out and sharing your experience with the ROG Xbox Ally X order. We sincerely apologize for the inconvenience caused by the delivery delay and understand how disappointing this situation must be.
As the order was placed through Best Buy and fulfilled by their shipping partner, we recommend contacting Best Buy directly to further investigate the matter. Their support team will be able to assist you with your order status and provide the appropriate next steps.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good product bad support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device itself is amazing. I got it on release played it for 3 weeks loving it. Then I noticed a dead pixel.Sent it off to geek squad for repair and they broke the fan during repairs. It's now been a month wait with no Eta on when they can get a fan replacement and refusal to give a replacement device.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZackD,
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused if you haven't received your product from repair after sending it a month ago. We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you haven't received the ROG Xxbox Ally X from repair and need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad qc at launch dead pixels in screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had to return mine one day after receiving form preorder on October 16th had a dead pixel in the screen i would have hoped best buy would honor my preorder and try to fast track shipping since i cant do anything about manufacture defects, no i was at the end of the list so i just returned it bad qc at ASUS and should have been 200 dollars cheaper at launch
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NICHOLASP,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the inconvenience caused by the dead pixel issue and the challenges you faced with the return process. We understand how disappointing it must have been to encounter a defect so soon after receiving your preorder, and we regret that this impacted your experience.
While we’re glad Best Buy was able to assist with the return, we recognize your concerns regarding product quality, pricing, and preorder fulfillment. Please be assured that your feedback will be shared with our internal teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth 1k, just get steam deck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i try upgrade the storage and it wouldn't load up the cloud save and the performance is extr and downgrade its like playing the original xbox when your play fortnite, it drains the battery 2x faster than steam deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gilbert G,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the difficulties you encountered after upgrading the storage, including cloud save loading issues, performance degradation, and faster battery drain. What you've experienced was not intentional or representative of our brand.
To address the problems described, we recommend updating the BIOS. Before starting the update, please back up any important data, as the process may reset your current settings, applications, or files. Ensure that the device remains plugged in until the update is completed. Detailed instructions are available in the FAQ guide linked below.
If the issue persists after completing the update, we recommend contacting our support team at https://www.asus.com/us/support/callus/ to further investigate the issue or arrange repairs if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/faq/1008276/
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset with this , 1st time buying hand held and it froze on the 1st screen tried everything!!! And couldn’t do anything I returned to best buy , geek squad couldnt figure it out i tried every reset i could and nothing .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johnnbravo1986,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely regret the difficulties you encountered, particularly with the device freezing on the initial screen despite multiple reset attempts and assistance from Geek Squad. We understand how disappointing this must have been, especially as it was your first handheld purchase. Your feedback is very important to us and will be forwarded to our product team for review.
If you still have the unit, we recommend following the steps outlined in the ASUS FAQ linked below. This guide provides detailed instructions that may help resolve the issue. Should the problem persist, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
XBOX Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XBOX Ally X is an okay device definitely thinking about getting the steam deck due to glitching
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CharleeT,
Thank you for sharing your experience with the ROG Xbox Ally X. We are pleased to know that you find the device to be okay, but we sincerely apologize for the inconvenience caused by the glitching you’ve encountered.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
- Pros mentioned:Overall performance, Screen quality
This is it! King of Handheld Gaming!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before I begin, I need to clarify something. ASUS and XBOX have been advertising this handheld as an XBOX, and you need to know that it is NOT an XBOX. I’m not sure why they have been marketing this handheld as an XBOX which is giving everyone false expectations. This is still 100% A Windows machine with very tight XBOX integration. If you can get past that then you’re going to love this handheld. Let’s begin, So, once you hold this thing you immediately realize how special this device is. The XBOX grips just feel like they mold perfectly to your hands. You turn the device on, and the beautiful 7-inch screen greets you with an ROG and XBOX Logo and then boots immediately into a custom XBOX Full-Screen user interface which is designed to make the device feel like an XBOX console, and in that aspect they have succeeded. The new interface is designed to only boot up certain Windows background processes that are needed to play games. The idea is to improve performance and deliver exceptional experience. I really do like this as it simplifies the entire process of turning on the machine and jumping right into your games. If you need to you can swipe up on the screen and tap “Windows desktop” to boot up the rest of the operating system. That brings your right to the desktop experience you are used to if you’re a windows user. I personally always do this so I can play music via Spotify and read emails in between gaming. This to me makes the device much more useful. It’s not just a gaming system, it’s a full-blown PC in a handheld form factor and I LOVE that! With all of that said let’s dive into all the features this handheld offers. Screen: The handheld comes with a 7-inch 1080p IPS display that is capable of a 120Hz refresh rate. This display has excellent color reproduction and fluid motion. It’s worth also noting that this is NOT an OLED display, however to me it’s not a dealbreaker at all. It performs very well both in game and for day-to-day tasks in windows. Speakers: The speakers on this device are first class! With the volume at 40% the audio reproduction for a device this small is stunning. Vocals are clear and bright, the mids are center and present, there’s even a nice little thump when playing something with bass. I don’t know how they put such amazing speakers in this thing, but they worked some ASUS magic in the audio department. Build: This device is solid. As I mentioned earlier, the Xbox grips just feel like they contour perfectly to your hands which makes the device feel SUPER comfortable to hold and for extended gaming sessions. Everything is solid feeling. There are no creaks or flexing that occur when handling the device. All of the buttons feel top notch and the triggers are buttery smooth. The joysticks feel exactly like those you would find on an XBOX controller. All in all, I give this device a 10 out of 10 for build quality. Battery: The XBOX Ally X has an 80Wh battery which provides me with about 2 -3 hours of battery life when gaming. I normally play in performance mode which is the middle setting that gives you an excellent gaming experience while not burning through battery life. If you’re playing a less demanding game on this setting you could most likely double that number if not more. Fans: The cooling system on this device works well. If you’re in a quiet setting you can hear the fans going, but they are very quiet and efficient. The fans do their job and keep the handheld nice and cool. Compatibility: For gaming, XBOX is front and center, however you can install Steam, Epic, EA, Battlenet, and more. Because this handheld is a Windows PC at heart, you are free to use whichever gaming service you choose. This goes back to what I was saying about the device being a windows machine isn’t a bad thing at all. Connectivity: USB-C X 2 is standard on this handheld, and you get two (2) ports! Some will say that instead of both being on the top of the unit, they prefer that one on the top and one on the bottom. I don’t really have a preference about this, I’m just glad we have two (2) ports. Theres also a MicroSD slot, Wi-Fi 6E and Bluetooth support. I regularly pair my Bluetooth headphones with my handheld to listen to music while I’m gaming. It all just works so well. Gaming: I like to play COD on my XBOX Ally X. I usually have all settings on high and get about 70-80fps which provides me with a fast, smooth and fluid experience. All the controls are super responsive and playing on this handheld your do not feel as if your giving up anything compared to playing on a console or PC. I can now play while sitting on my couch or on the go, and that alone is worth so much. Customization: With Armory Crate you can fully customize the GPU and CPU performance as well as various other settings. I personally turn off the lights when the device is sleeping or else they will fade in/ fade out and I’m just not a fan. Within the app you can perform calibration of the controller, sync your lighting with AURA, change and manually adjust the color and pattern of the RGB lights around the joysticks, view and perform system updates and more. It’s a good hub that if you wish, allows you to customize the device even further. Conclusion: I just want to say thank you to ASUS and XBOX for coming together and making this great device. I’m thoroughly enjoying every minute I spend with it and can’t wait to see what’s next from either company! If you’re thinking about this device, just grab one. Once you understand how the device works, I think you will appreciate and enjoy the ROG XBOX Ally X the same way I do!
I would recommend this to a friend Interesting product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Y button was stuck I didn’t even have it for a day and I returned it Sick system but idk how I feel about that. Best Buy wanted to hold 1100 for another month til the next shipment came…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RaymundoZ,
Thank you for your comment.
We certainly understand your disappointment with the ROG Xbox Alll X and the inconvenience this may have caused if the Y button was stuck. All ASUS products undergo intensive quality control testing and inspections, and are built to last, and are built to last. The Y button being stuck is a random problem. We recommend you send the product in for service so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor delivery service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t actually receive the package and it was pirated by the delivery service. I wouldn’t recommend it because of the delivery service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ArthurM,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize that you did not receive your package and for the frustration caused by the delivery service. We understand how disappointing this situation must be.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we recommend contacting their customer service team to further investigate the issue and assist you with a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dilivery was horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Package arived with pressure damage on the screen, and the controller sounded as if somthing broke inside of side of it. The price is horrible and dilivery was horrible. PLEASE BUY ELSEWHERE
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GoodSirReveiws,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the condition in which your package arrived and for the difficulties you encountered with both the product and delivery. We understand how disappointing this must have been.
As the purchase was made through Best Buy, we kindly recommend contacting their customer support team to arrange an exchange or return. Your feedback is important to us, and we will ensure it is passed along to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog rocks, BB sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was awesome for the 2 days i got to use it, had a bad battery and best buy nor asis was any help, had to send it back and am waiting a month for a new one... insane for a $1000 device.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JeremyMoneygold,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last, issues you experienced with the laptop are random. If the battery is faulty, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty